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SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

JS
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Jeanne S.
Saint Charles, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Santa Fe
Keeps my Santa Fe in tip top condition
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 06/09/2016 05:48 AM

Thank you for the fantastic review! It's our pleasure to provide you with an enjoyable service visit.

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
RS
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Rosalyn S.
O'Fallon, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A+++ Service
Good service, clean dealership and everyone goes out of their way to help.
Recommended
Brad D. from St. Charles Hyundai responded on 06/08/2016 02:06 PM

thank you for the kind review! Always here to help, hope to see you soon for continued maintenance
  thanks Brad  

Employees worked with
FE
FRANK ELLIS
WD
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WILLIAM D.
2016 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Writer seemed not to care
Service writer was just in a hurry and didn't seem like he cared about what I had to sa .
Recommended
Brad D. from St. Charles Hyundai responded on 06/03/2016 04:40 PM

THANK YOU  FOR THE BUSINESS, GLAD WE GOT TO TALK AND GET EVERYTHING SQUARED AWAY ON YOUR LAST VISIT. HOPE TO SEE YOU SOON FOR FUTURE MAINTENANCE.


THANK YOU, BRAD  

Employees worked with
FE
FRANK ELLIS
SM
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Scott M.
O Fallon, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Plesant experience
The wait time was exactly as I was told, I left feeling good about the whole experience.
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 06:58 AM

Thank you for the great review! It's our pleasure to provide you with great service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
DB
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DENNIS B.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Front Brakes were replace quickly and at a reasonable price
Thus far I am pleased with the work of St. Charles Hyundai on both my Tucon and my Elantra
Recommended
Michael M., Express Service Advisor from St. Charles Hyundai responded on 05/25/2016 07:05 AM

Thank you very much for the great review! We are pleased to provide you with great service!

Michael Metz
Express Advisor
636-441-4481
Employees worked with
FE
FRANK ELLIS
DG
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Darren G.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Outstanding Service
Awesome service and knowledgable technicians
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/11/2016 09:30 AM

Darren,

Thank you for the positive feed back. If there is anything else I can do for you please let me know.


Thanks again,

Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481

Employees worked with
FE
FRANK ELLIS
JW
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Jessica W.
St. Peters, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good staff and service
The whole process was smooth. They talked to me about the progress, broke down the cost and overall just friendly. Thanks guys!
Employees worked with
AR
A'RYAN L RINEHART
FE
FRANK ELLIS
CR
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Charles R.
Saint Charles, MO
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Simple Easy Car Buying and Care
Bought my first car here and they made it super simple and easy. Within a few hours I was on the road. I come back every time my car is due for service, and they have done exceptional work to make sure it’s taken care of and will last for years to come. Staff are always wonderful and work hard.
Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
RZ
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Raymond Z.
St. Louis, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
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Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
MM
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Mark M.
Saint Louis, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
As Usual Fantastic Service!
Thanks again for taking care of my Hyundai!
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
Verified Customer
Florissant, MO
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service was quick and easy
Was early for my appointment but was worked in and the service was completed and in orderly fashion.
As first- time buyer I hadn't any expectations as how their service department worked. It worked well foe me.
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
JD
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Joseph D.
Saint Charles, MO
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Summary
Service for my oil change & recall was prompt and efficient and service person very nice.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
TF
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Tara F.
O Fallon, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service, they were fast and friendly.
JOSHUA H. from St. Charles Hyundai responded on 01/13/2022 03:12 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
HC
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Holly C.
Saint Charles, MO
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Pleasant and professional
Everyone was very nice and got my car done in a timely manner.
JOSHUA H. from St. Charles Hyundai responded on 01/06/2022 01:56 PM

Thank you for taking the time to fill out the survey and we are happy that we were able to provide you with a 5 star experience.  We know that no one is prefect and any information that would have made your experience any better with us, please feel free and email me back or give me a call.

thank you,
Josh Higginbotham
Service Manager 
St Charles Hyundai
(636)244-5147

Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
O'Fallon, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
Verified Customer
O'Fallon, MO
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
verified customerVerified Customer
10
Category: Service
Thank you Service Team!
The St. Charles Hyundai Team goes above and beyond to make sure their customers are satisfied!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/01/2021
Service Type: Repair
8
Category: Service
Love my Sonata
Friendly Service department and didn’t have a long wait while my vehicle was being serviced.
RICK B. from St. Charles Hyundai responded on 01/03/2022 10:31 AM

Thank You 

Employees worked with
RB
RICK BERTILLO
FE
FRANK ELLIS
CN
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Connie N.
Saint Peters, MO
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Scheduled maintenance
Will go back
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
WR
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W R.
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Complimentary check tires and fluids.
As of right now trying to debate if the situation doesn't correct soon. That I may have to find a different dealer. I usually don't have issues like this.
Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
MP
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Mary P.
Marthasville, MO
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Hyundia
Customer service is good.
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
TB
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Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Customer service
I receive excellent service every time I have my car serviced. The technician always gives a through run down of services needed.
Employees worked with
CL
CHRISTOPHER LIPE
FE
FRANK ELLIS
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