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SureCritic / Hyundai Dealer / Eckert Hyundai / JAIME CHEVEZ
JC

JAIME CHEVEZ

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(315 reviews)
89

Reviews of JAIME CHEVEZ

RG
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Robert G.
Argyle, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
oil change
the work was done correctly the first time, no issues, whatsoever.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/17/2019 01:07 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
GM
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Greg M.
Lewisville, TX
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change tire rotation
Done in a timely manner and very little upsell
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:29 AM

Thank you Mr. Mason

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
LA
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Leonard A.
Haltom City, TX
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Made Appt for Major Service, apparently an Engine Air Filter and Cabin Air Filter needed replacement, was NOT done.
Got a snail mail card saying my vehicle needed an Engine Air Filter and a Cabin Air Filter within a day of my service appointment. WHY WAS THIS NOT DONE AT MY SERVICE APPT?
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/11/2019 06:28 AM

Mr. Asbury, 

 I apologize for the confusion, the manufacture sets things by time and miles, We actually look at said parts and replace them if needed. There is no way to know a filter is dirty without seeing it and on your report they are both good. That is why we didn't replace something you didn't need sir.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
RC
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Robert C.
Flower Mound, TX
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/05/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Basic services
Quick service. Nice incentive plan (free oil change after 5 qualifying visits).
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 04:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
MS
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Mary S.
Argyle, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Honest, reliable, friendly service.. Go out of their way to make sure your safety and satisfaction are met.
The engine had to be replaced in our 2011 Sonata and Eckert Hyundai did all of the leg work in dealing with Hyundai for the warranty replacement. We didn't have to do a thing. They also provided a loaner car while waiting for the engine and installment. We couldn't have been treated better. Much thanks to Jake and the entire Eckert staff and Hyundai motors for taking care of not only our vehicle but us as well.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2019 12:51 PM

Thank you so much Ms Stein.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Coppell, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Latest routine maintenance appointment
As always, things were done well and efficiently.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/18/2019 08:06 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
SG
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Stella G.
Lewisville, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Eckert Hyundai Listens
I brought our 2018 Sonata Sport + in because there was wind noise coming from the front passenger door. They took it out for a drive but said they didn't hear anything and that some wind noise is normal. We countered that if it was normal then we would hear it in all the doors and not just one door. We also pointed out that the technician that took it out was sitting in the driver seat and not the passenger seat. So they agreed to let my husband drive and have the technician go as the passenger in the front seat. He agreed he did hear air noise not coming from the driver door. He spoke to the manager and they agreed to get the seal replaced in that door. I was a passenger in the Sonata the other day and the cabin was quieter than it had been before the new seal. So glad Eckert listened and got the new seal ordered and installed for us. They are always friendly, professional and courteous. I also want to note that when we started looking into a Hyundai purchase we did come here and I never felt like I was being pressured into buying the vehicle. If anything they were good about answering our questions about Hyundai( was a Ford customer since 1986), the different options, what came standard(which was the selling point). I even wrote a review that day after test driving a Sonata and told our friends about Eckert Hyundai. We will definitely be returning here for Services for our Sonata.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 05/09/2019 05:44 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
TH
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Timothy H.
Denton, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Good people
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/30/2019 03:10 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
LK
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Lois K.
Aubrey, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Avoid the Chauvinists
This service was for a recall. This time I had my husband bring my car because I REFUSE to take it to Eckert for service. I do however continue to highly recommend your sales department but at the same time give caution as to the service department. I take my vehicle elsewhere for all services with the exception of recalls.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 04/01/2019 05:20 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai
The customer service is always outstanding.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/30/2019 07:41 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
LK
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Leonard K.
Lewisville, TX
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Thanks
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/23/2019 10:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
DB
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Darrin B.
North Richland Hills, TX
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service team is great
Go see Jake, I train sales and service people for a living. I would hire Jake in a heart beat!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/21/2019 06:44 AM

Thank you Darrin.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Denton, TX
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reliable work
Always very professional even for an oil change.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2019 05:31 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
Verified Customer
Pilot Point, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Scheduled appointments
Scheduling appointments is very easy. Very little wait time at scheduled appointments. Friendly staff.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/19/2019 05:30 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
JB
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Jacquelin B.
Denton, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy customer
Honest friendly quick service.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 03/09/2019 11:35 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
CM
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Charles M.
Flower Mound, TX
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Eckert Hyundai
I have been taking my 2009 Genesis to Eckert's service dept for 10 years. They have never failed. I'll say it again, no one raises the hood on my Genesis except Eckert Hyundai.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/18/2019 10:13 AM

Thank you for the fantastic survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RB
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Raymond B.
Red Oak, TX
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
having to fix others poor work
We had to originally take our car to another Hyundai dealer to replace brakes. The car's brakes then grinded and the car didn't ride as smoothly.
We made the long drive to Eckert and once again it was worth it. Come to find out, the other dealer used a cheaper "after market" brake. We replaced the brakes again and the
car rides more smoothly and the brakes work like they should.
I don't understand why some Hyundai dealers don't come close to the service level we receive at Eckert. Regardless, thank you for the great service!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/15/2019 01:19 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
SS
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Shirley S.
Carrollton, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service checkup
Great people,
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/13/2019 05:26 AM

Thank you for the 5 star

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
RA
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Rebekah A.
TX
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rebekah Archer
Quick, efficient and friendly!
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/02/2019 07:00 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JC
JAIME CHEVEZ
SC
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Sharon C.
Corinth, TX
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service visit
Always friendly. Had a oil change appointment. Got in and out very quickly.
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/28/2019 05:16 AM

Thank you for the great review of our store.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
JC
JAIME CHEVEZ
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