JAIME CHEVEZ

Ms. Willard,
  I do apoligize about your transmission failure, the reason the quotes where different was you got quoted new, reman, and used, as you requested. I am sorry we could not come to an agreement and i do understand and respect your opinion. I myself have been here for last 8 Years and i want to make things right, please feel free to reach out to me when you are available.

Thank you for speaking with me about this matter.  We strive for exellent service everytime and look foward to seeing you again.

Thank you very much for the positive review.  We look forward to seeing you.

Mr. Anderson,

 I apologize for the long oil change visit, I will look into it and get it corrected.

Come see me on your next visit it will be complimentary.

Mr. Aguilar,

 I do understand your disappointment sir, i can assure it was not done intentionally. All of the things mentioned plug into one connector and it must have been left unsecured. Let me know when you come in on your next visit, i will give you a free oil change. I do apologize and Mr Chavez will be reprimanded.

Thank you sir it is appreciated.

Mr.Alexander  Wagner, 

I don't know  what happened on your visit sir.
Please feel free to call me.

Mr. Alexander Wagner,

I have pulled your invoice sir and yes i would agree a oil change taking 2 hours would be long. You also requested us to rotate your tires and balance then as well and to perform a multipoint on your vehicle. These additional services take more time sir.

If you no longer wish to come here we understand

Ms. Shiflet,

  I apologize that should not have happened, please see me on your next visit i will pay for the next service and car wash. It is not our intention to delay you at all, that service should have all been completed in under 1 hour and you should 100% have know about it. Again i apologize.

Mr. Celis,

  I apologize for your inconvenience, unfortunately, those parts sometimes are not made available they are ordered by vehicle if needed. This is not your problem and i understand that. We will try to do better on the next visit. 

Ms. Leach,

  I apologize that you feel this way, unfortunately, all tire sensors have batteries in them and will eventually need replacing. It is rare when they fail all at the same time and I know it is not your fault.
We did receive a defective part from the manufacture and that is well was not your fault.
That is why we put you in a free loaner car to go on your trip out of town, why we tried to make sure the vehicle was responding correctly.

If you have further concerns, please feel free to call.

Ms. Forshage,

 I apologize that your tire light came on. if possible I would like for you to bring the vehicle by at your convenience.  we set tire pressure on every car serviced. ( it is possible we may have missed one) The tire light, if pressures are irregular, will turn on immediately as it thinks you have a flat or low tire. I would like to check and make sure one is not leaking. if there is a 4-pound difference the light will come on.
Please call or have someone locally make sure there are no leaks

Ms. Davenport,

  I do apologize you had such a delay on your last visit. There is no way that should be taking that length of time.
Ms. Davenport please see me on your next visit and i would like to comp your next oil change and wash your vehicle. 

Ms. Chalon (Grace),

I apoligize you have been experiencing a concern with you vehicle, i can assure you we dont want you to have any issues as well. 

If this has been an ongoing concern, if you would please call and lets schedule you an appointment, with a loaner car.

Unfortunately with your engine light not being on it is much harder to diagnosis the concern, so it will take at least a full day.

Ms. Lippe, (Paula)

 Please bring your vehicle back, i don't know what concerns you had, however if your experiencing an issue with your vehicle and we just worked on it , please bring it in so it can be corrected. The hub is a fixed piece of metal, i will be more than happy to show you what happened and if we (my technicians damaged something) i will fix it.

Thank You Paula

I am sorry you had to experience an extended visit that day sir. We try our very best to get people turned around quickly. We know your time is valuble and we need to respect it. Saturdays are a bit more challenging, we have added a new staff member to have that corrected for future visits.

Mr. Terrazas,

 We will be more than happy to look at the vehicle anytime, please bring it by, the struts do leak oil sometimes when they are bad. If it feels worse we can rotate the tires back to where they were originaly. Our goal is your satisfaction, so please stop by at your convenience.

Thank you for allowing us the opportunity.

Mr Donley, 

I will look into your concerns, I am the Manager and i apologize i didn't get any message from you. I will also look into this as well.

What happened Ma'am? I thoght all went well.

Mr. Medina,

   I apologize sir what happened? I am sorry Hyundai grades us on a 5 star rating were anything under 4 stars means we did a terrible job, let me know what we could have done better please.

  I apologize for any concerns sir. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take sir.

Paul,

  I apologize, it is never our intent to make errors and we should have let you know how long the visit would take. you next visit is on us, i will make a note now. I do appreciate your feed back, without knowing whats wrong, its hard to fix things. thank you so much.

Sorry cant do that.

Mr. Gonzalez,

    I want to apologize, i will get with jimmy and find out what took so long and why. That is not our practice, nor something i will accept. I would like to offer you a free Oil change and rotate on your next visit. I also know that wont give you your time back. We have had a great relationship with you and everyone of us knows who you are and your vehicle. Again i apologize sir.

Thank you, Mr. Gonzalez
You and your wife are the best, we look forward to serving all your automotive needs.

Ms. Membrez, 

  Please feel free to come by at any time, i would definitely like to look and see if there is a leak or if my technician just missed the concern. i will have my team wash and vacuum your car for free at this time for your inconvenience. if you would like to wait until your next oil change i will comp that as well. It is not our practice to leave things half done and i apologize. That should not happen.