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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
JB

JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

Verified Customer
Walnut, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Great service from the representative
I had a great service representative when I brought my vehicle in and it made everything very smooth and efficient. Look for Jhordan Borla the next time you go for service at Puente Hills. I like that he was efficient and honest in carrying out his job. Thank you.
Employees worked with
JB
JHORDAN B BORLA
DV
DONNIE VO
BB
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Brandy B.
La Habra, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Super
Everything was awesome. Thanks
Employees worked with
JB
JHORDAN B BORLA
GC
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Gustavo C.
Los Angeles, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Mis-fire service
I got my service done for misfiring. my car performing very well and the problem was resolved. I live in Los Angeles and drive to Puente Hills because the service is exceptional. Thank you everybody in the service department. Gustavo
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Na
Na
Employees worked with
JB
JHORDAN B BORLA
NC
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Nelson C.
West Covina, CA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
great job
came in for a oil change and car wash, Jhordan got the job done for me, in and out in 45 minutes, Thanks Jhordan.
Employees worked with
JB
JHORDAN B BORLA
TH
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Thomas H.
Menifee, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Rep
Our service Jason was courteous and took time to explain what was covered under our warranty. The time to do the service was just under two hours. Although we live in Menifee, it is worth our time to come to Puente Hills Hyundai.
Employees worked with
JB
JHORDAN B BORLA
BL
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Bun L.
Riverside, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Super service!
.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Verified Customer
Los Angeles, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service Dept at Puente Hills Hyundai rocks!
Easy check in and great service! Jhordan was very professional and personable. And Sergio went out of his way with the shuttle service- very appreciative. Always am pleased with the service experience here. Thank you!
Employees worked with
JB
JHORDAN B BORLA
YK
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Young K.
Norwalk, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
# 1
Best service
Employees worked with
JB
JHORDAN B BORLA
JM
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James M.
Alta Loma, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great to do business with.
Service Dept. is great. My car was towed to the dealership and Jordan took good care of me.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Verified Customer
Glendale, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good
Friendly and Good service
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Anaheim, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenancce Visit
Friendly & Good Service!
Employees worked with
JB
JHORDAN B BORLA
IA
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Ivan A.
Whittier, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good
Nice
Employees worked with
JB
JHORDAN B BORLA
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
Category: Service
Service
Fast and efficient
Recommended
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JR
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Jesus R.
Rosemead, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality service
I went in without a reservation which looking was a shot in the dark on a Saturday. Jordan was quick to get me situated and I got the service I needed. Great visit
Recommended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Hacienda Heights, CA
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
It was just great for everything ?.
Recommended
Employees worked with
JB
JHORDAN B BORLA
SC
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Sung C.
Huntington Park, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
6YEARS SERVICE
The reason I've been here for 6 years even though I have a Hyundai dealer near my house is because I haven't had any problems in the last 6 years since I left after service.
If there's one thing to point out, it's that employees change too often.
If there is an employee who feels good after leaving work,
I would like to entrust the car to that employee again, but I don't think I've seen the same employee in nearly 6 years.
It may be a company policy, but sometimes it's good to be familiar with it. But out of all the employees I've met over the past 6 years, the one in charge of me this time was the best.
Recommended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Simi Valley, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
When negotiating the price of my car, sales person was not pushy. I felt good about price of my car. Very happy with performance and overall features my car has. Purchased a 2021 Palisade.
Recommended
Employees worked with
JB
JHORDAN B BORLA
DV
DONNIE VO
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Repair
9
Category: Service
Recall Fix
Took vehicle in for recall repair, the next day the engine light came on, the fix was expedited and my car was ready within 2 hrs
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:20 AM

  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customerVerified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
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