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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / JASON COBURN
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JASON COBURN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(637 reviews)
82

Reviews of JASON COBURN

Verified Customer
Scottsdale, AZ
2011 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service area hard to contact but good service once you get them
It’s too hard lately to get service area to pick up the phone. Once you get a response calling service, service is good. Drop off was easy, jason was great rep and service was done promptly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/19/2018 09:15 AM

Thank you for the positive review.

Our volume of phone calls has increased lately (Hyundais so very popular now), and we are taking steps to improve our reachability.  Jason can be reached directly at 480-368-6713 and he is great at responding to his voicemails if you happen to miss him. You also can email him at jason.coburn@earnhardt.com.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Gilbert, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2018 02:05 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2012 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely
Needed repair quickly. Accomplished.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/06/2018 07:23 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
CH
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Christine H.
Paradise Valley, AZ
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very clean & efficient
Always accomadating
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/24/2017 06:37 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
LG
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Leonard G.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's close to my residence
Good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/22/2017 06:37 AM

Thank you for the positive review.

We are glad to be your closest dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Tempe, AZ
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/a
N/a
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/21/2017 07:44 AM

Thank you for the positive review.

N/a
N/a

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JE
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JAMES/ANN E.
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Hard to reach service dept. To busy, don't get called back after leaving a message. etc.
Beautiful place, Not happy with the way sales are handled there. Constant changes in personal. Service dept. is lacking. Something is missing, perhaps at the top, the buck stops there.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/30/2017 01:02 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
PT
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Paul T.
Mesa, AZ
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Did what they were supposed to do. Got me in, fixed what was needed and got me out. Sort of sounds like that's what they get paid to do.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/04/2017 07:56 AM

Thank you for the positive review.

Get you in, get you out, get you back to your life.  That is what we are supposed to do and we're glad we could help this visit.

We'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very professional service
More detailed explanations of repairs and services needed would be beneficial.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2017 08:21 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we'll have Jason contact you directly to answer any outstanding questions from your recent visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JN
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John N.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor telephone response to set up appointment - grear service at the dealership
OK
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2017 08:20 AM

Thank you for the positive review despite our phone issues.

Reach out to Jason Coburn directly next time around and I am sure we'll do better.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
DS
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David S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
52000 routine maintenance
I don't want to comment
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/09/2017 10:29 AM

Thank you for the positive review even with no comments.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JY
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JEFF Y.
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Misleading recall oil change
yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2017 11:28 AM

Thank you for the positive review.

We will pass your concerns on to Hyundai that the recent 162 campaign does not allow for our customers that prefer synthetic oil.  The campaign is very specific about which oil to use and we were required to meet the specifications of the recall.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Cave Creek, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable setting during car service.
Treated pleasantly and in timely manner
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2017 04:25 PM

Thank you for the positive review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
MD
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Margaret D.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales lies....Service Reality
The discrepancy between what we were told about maintenance contract and reality....a year later....is a turn-off.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2017 08:43 AM

Thank you for the feedback.

We will pass on your comments regarding your maintenance contract for additional review.  These contracts explain exactly what is ad what is not covered and we are sorry for the confusion during this last visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N a
N a
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/07/2017 07:33 AM

Thank you for the positive review.

Na
Na

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
30k check up, running great
The car service here is always prompt, reliable and easy to work with. It takes the worry out of wondering, if, your vehicle is getting trustworthy service that will last.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/22/2017 01:45 PM

Thank you for the positive review and recommendation and post to Google+.

We are glad to be your dealer and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Have not idea
Too many request for rating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/06/2017 07:13 AM

Thank you for the positive review.

We appreciate the feedback and we know that after service you can be asked many times how your visit went.  We are committed to making sure you are well taken care of by our stores and your feedback helps us serve you best.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
Verified Customer
Scottsdale, AZ
2016 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast
Fast
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/04/2017 07:05 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to seeing you and your Veloster again next visit.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
JZ
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Judy Z.
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
quick service in pleasant enviornment
ditto
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2017 10:19 AM

Thank you for the positive review.

We are glad to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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JASON COBURN
CE
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Cassandra E.
Cave Creek, AZ
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tucson
The professional service is always appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/04/2017 04:58 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
JASON COBURN
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