JG

JOHN J GROSSO

Atlantic Hyundai

Overall Rating

4.6

(874 reviews)

71

Reviews of JOHN J GROSSO

DC

Donna C.

Bay Shore, NY

2018 Hyundai Santa Fe Sport

ReScore Review™

04/17/2021

Verified Customer

Category: Service

Service

John Grosso reached out to me immediately to resolve any problems with my vehicle excellent customer service and gave me a great laugh job well done thank you

Recommended

Original Review

04/13/2021

Service Type: Maintenance

Category: Service

Not so great

My time is valuable as I work full time the sign says they get 159.00 an hour flat rate well I was made to wait over an hour for loaner car that was scheduled weeks in advanced so my fee is 159.00 for the hour I waited also the main issue paint on hatchback not looked at or repaired

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/15/2021 03:13 PM

Mrs, Casey the service department is reviewing your service visit once we speak to all parties we will be in touch to review your concerns.

Employees worked with

Verified Customer

West Babylon, NY

2018 Hyundai Elantra

04/11/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good reliable service

Employees are polite, thorough and courteous.

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/13/2021 10:22 AM

Helena, thank you for taking the time to provide feedback on your recent visit to Atlantic Hyundai please continue to work with John Grosso for all of you future repairs.

Employees worked with

Verified Customer

Bohemia, NY

2020 Hyundai Kona

04/08/2021

Service Type: Maintenance

Verified Customer

Category: Service

service

service was quick check in quick return of my car people were friendly

Recommended

ABIGAIL L. from Atlantic Hyundai responded on 04/10/2021 12:28 PM

Thank you for the great feedback! Atlantic hyundai is so glad to know that John provided you with 5 star service. We appreciate your feedback and hope to continue to provide you with 5 star service.

Employees worked with

Verified Customer

Massapequa, NY

2011 Hyundai Sonata

04/06/2021

Service Type: Maintenance

Verified Customer

Category: Service

I always have a great service experience

I have been taking my 2011 Sonta back to the dealer since I bought it 10 years ago. And I have had a great experience with all the service advisors at the Atlantic Hyundai service. They very helpful and knowledgeable.

Recommended

VICTORIA V. from Atlantic Hyundai responded on 04/08/2021 04:03 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

AR

Arnold R.

Amityville, NY

2020 Hyundai Palisade

04/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Was Seamless

This is a great business

Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/06/2021 01:38 PM

Mr, Rice thank you for taking the time to provide feedback on your service experience with John Grosso. Please continue to work with John for all of your future service needs.

Employees worked with

FS

Fernando S.

Bay Shore, NY

2019 Hyundai Tucson

04/04/2021

Service Type: Repair

Verified Customer

Category: Service

No

No explanation of service on the car

Not Recommended

ABIGAIL L. from Atlantic Hyundai responded on 04/05/2021 11:07 AM

Fernando,

Thank you for taking the time to complete our survey, I apologize about the inconvenience. I will be contacting you regarding your recent visit.

Employees worked with

JS

Judy S.

Babylon, NY

2015 Hyundai Sonata

ReScore Review™

04/03/2021

Verified Customer

Category: Service

Customer service

Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.

Recommended

Employees worked with

Verified Customer

Bohemia, NY

2014 Hyundai Sonata

04/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

good service all work done right

good service -work done correctly the first time courteous staff

Recommended

ERIKA D. from Atlantic Hyundai responded on 04/05/2021 05:36 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

NA

Nancy A.

Seaford, NY

2020 Hyundai Elantra

04/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai service

Took my 2 daughter’s Elantras to get service I was very happy with the service and Gina B. and John were very helpful and friendly, that’s why we keep coming back. Thank you guys!!!

Recommended

VICTORIA V. from Atlantic Hyundai responded on 04/05/2021 04:07 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

JP

Joseph P.

Bay Shore, NY

2018 Hyundai Tucson

04/01/2021

Service Type: Repair

Verified Customer

Category: Service

Great Service

The service was done in timely manner. All personel were friendly and car returned washed and shiney

Recommended

ERIKA D. from Atlantic Hyundai responded on 04/03/2021 05:29 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

JS

Judy S.

Babylon, NY

2015 Hyundai Sonata

ReScore Review™

04/03/2021

Verified Customer

Category: Service

Customer service

Erica followed up truly concerned with my last visit. After reviewing the circumstances she offered very acceptable reolutions moving forward . She was professional and tried hard to retain my confidence moving forward.

Recommended

Original Review

03/31/2021

Service Type: Maintenance

Category: Service

Recent visit

I left with my tires inflated to 60!! I was told I would have to wait to have it looked at. After an 860.00 repair I kept calling until I was told I could bring it right back.,I’m very concerned about safety and attention to detail

Not Recommended

ABIGAIL L. from Atlantic Hyundai responded on 03/31/2021 12:48 PM

Judy,

Thank you for taking the time to speak with John. We apologize about the inconvenience. Thank you for being patient with us and understanding

Employees worked with

MR

Michael R.

New Hyde Park, NY

2019 Hyundai Santa Fe

03/29/2021

Service Type: Maintenance

Verified Customer

Category: Service

Dealing with service manager John Grosso, a pleasure

John Grosso is very easy to discuss issues with and always goes a step above to remedy any situation

Recommended

VICTORIA V. from Atlantic Hyundai responded on 04/01/2021 05:24 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

RL

Robert L.

West Babylon, NY

2018 Hyundai Elantra

03/25/2021

Service Type: Maintenance

Verified Customer

Category: Service

reliable, fast , professional

John Grosso and his technicians always provide reliable and professional service. I prefer to take my car here because I'm confident with them taking care of my cars needs! Thank you as always!

Recommended

ERIKA D. from Atlantic Hyundai responded on 03/26/2021 10:11 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

MK

Michael K.

Queens, NY

2012 Hyundai Santa Fe

ReScore Review™

03/23/2021

Service Type: Maintenance

Verified Customer

Category: Service

Recommended

Original Review

03/23/2021

Service Type: Maintenance

Category: Service

ABIGAIL L. from Atlantic Hyundai responded on 03/23/2021 08:58 AM

Michael,

Thank you for taking the time to complete our survey. I apologize about the inconveneince we have caused. We will be contacting you regarding your recent visit

Employees worked with

OC

Oronzo C.

Farmingville, NY

2016 Hyundai Sonata Hybrid

ReScore Review™

03/24/2021

Service Type: Repair

Verified Customer

Category: Service

Recommended

Original Review

03/23/2021

Service Type: Repair

Category: Service

ERIKA D. from Atlantic Hyundai responded on 03/23/2021 08:17 AM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit

Employees worked with

CG

Cheryl G.

Holbrook, NY

2019 Hyundai Santa Fe

03/15/2021

Service Type: Repair

Verified Customer

Category: Service

Always a pleasure

As always John Grosso went above and beyond to make sure that our service experience was without stress or frustration! He takes the time to explain and prioritize work for us!

Recommended

ERIKA D. from Atlantic Hyundai responded on 03/17/2021 01:15 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

AJ

Anthony J.

Shirley, NY

2019 Hyundai Sonata

ReScore Review™

03/12/2021

Verified Customer

Category: Service

Great place to get car serviced

Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.

Recommended

Employees worked with

Verified Customer

Baldwin, NY

2021 Hyundai Tucson

03/11/2021

Service Type: Repair

Verified Customer

Category: Service

.

.

Not Recommended

ERIKA D. from Atlantic Hyundai responded on 03/11/2021 03:35 PM

Thank you for taking the time to complete our survey. I apologize that your visit with us wasnt favorable. I will be contacting you regarding your recent visit

Employees worked with

Verified Customer

Richmond Hill, NY

2021 Hyundai Palisade

ReScore Review™

03/11/2021

Verified Customer

Category: Service

Service Specific Review

Thank you Service Team.

Recommended

Employees worked with

AJ

Anthony J.

Shirley, NY

2019 Hyundai Sonata

ReScore Review™

03/12/2021

Verified Customer

Category: Service

Great place to get car serviced

Great service
This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. Hopefully cookies and coffee will be back soon. But all in all it’s a good spot to service.

Recommended

Original Review

03/10/2021

Service Type: Maintenance

Category: Service

Great service

This location has helped me on the past when others couldn’t. The experience has always been good. Waiting area is spacious for social distancing. There used to be coffee and cookies but I guess with the new regulations that’s no longer possible. But all in all it’s a good spot to service.

Recommended

VICTORIA V. from Atlantic Hyundai responded on 03/12/2021 07:38 AM

Thank you so much for the feedback. Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs.

ERIKA D. from Atlantic Hyundai responded on 03/12/2021 07:51 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

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