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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

Verified Customer
Richmond Hill, NY
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2021
verified customer Verified Customer
Category: Service
Service Specific Review
Thank you Service Team.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2021
Service Type: Maintenance
Category: Service
Misrepresentation & Broken Promises
Origin of my first Hyundai, a Tiburon, in the early 2000s; currently on the third Hyundai!

Amazing how fast time flies & how quickly an experience with the Sales & Financing departments would nose-dive... thanks to mis-representation, broken promises, & lack of transparency!

Thanks to Service for saving the day; unfortunately the damage in customer service has already been done.
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/11/2021 04:42 AM

Thank you for taking the time to respond to our survey. We are so glad that your visit  with the service department was favorable 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Meadow, NY
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customer Verified Customer
Category: Service
Nice workers at this service
It was a good experience
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
East Meadow, NY
2021 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
verified customer Verified Customer
Category: Service
Nice workers at this service
It was a good experience
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2021
Service Type: Repair
Category: Service
Nothing
Nothing to say
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 03/09/2021 05:49 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your recent visit.

Employees worked with
JG
JOHN J GROSSO
LB
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Lauren B.
Commack, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service even without an appointment
I had an issue with my sonata. I took it in and met Tim Turnbull and John Grasso. They were very quick and did it while I waited. They were very professional and not pushy.if you ever need Service go in and see them they will not disappoint.
THANK YOU VERY MUCH.
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/07/2021 11:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TN
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Thomas N.
Patchogue, NY
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly and knowledgeable staff
Very pleasant experience staff very knowledgeable and caring about my concerns
Recommended
VICTORIA V. from Atlantic Hyundai responded on 03/07/2021 11:11 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Bellmore, NY
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
verified customer Verified Customer
Category: Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommended
Employees worked with
JG
JOHN J GROSSO
RC
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R C.
West Islip, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
It's always a pleasure
John Grosso is always putting his best foot forward. We get in and out! He tells it like it is and has earned our trust!
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/27/2021 07:17 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with  John Grosso  for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
JC
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Joanne C.
Patchogue, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good setvice
I’ve had 3 Hyundai’s over the past years. Good performance and longevity
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/22/2021 05:40 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Bellmore, NY
2016 Hyundai Tucson
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
verified customer Verified Customer
Category: Service
Service resolution
Tim Turnbull took my advice and suggestion to heart to resolve the issues during my car's service date. John Grosso emailed me an apology which I accepted.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/16/2021
Service Type: Repair
Category: Service
Needless repairs
I was told car needed three costly repairs that two subsequent mechanics said car did not need at all!
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/20/2021 05:41 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have caused. 

Employees worked with
JG
JOHN J GROSSO
GL
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Glenn L.
East Islip, NY
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Glenn L
They need to just schedule appointment times a bit better.
Recommended
ERIKA D. from Atlantic Hyundai responded on 02/11/2021 08:37 AM

Thank you so much for your feedback.  Atlantic Hyundai appreciates your business and will strive to service your vehicle to your satisfaction.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!
Inspection, oil change, and wheel alignment done! No problems! No long wait! John Grosso is the man! Always makes sure car is taken care of and all service done!
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 02/03/2021 10:31 AM

Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Employees worked with
JG
JOHN J GROSSO
SR
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Stephen R.
Massapequa, NY
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
GREAT SERVICE STAFF
I have been returning to service my vehicles @ Atlantic Hyundai for over a DECADE. The SERVICE staff are polite and provide an in depth analysis for any issue one might incur.

I would like to give a big shout out to John Grosso (SERVICE REP) for his OUTSTANDING job performance every single time I return for service..AAA++++++
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/23/2021 07:34 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Babylon, NY
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Was a great experience ?
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/21/2021 07:17 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
MR
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Myrtelina R.
Levittown, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Experience and professionalism counts
Excellent and reliable service, provides peace of mind and is a welcome change .I will continue to recommend Atlantic Hyundai to my friends and family.
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/03/2021 06:23 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
AI
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Alyssa I.
West Islip, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service sept is great
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/26/2020 07:46 AM

Alyssa, thank you for taking the time to provide feedback on your recent service visit, Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
MD
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Mark D.
Merrick, NY
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Efficient and problem fixed
The service department is was efficient checking in...recall was fixed and.service rep called timely when car was ready...appears to take covid 19 social distancing serious...miss the coffee but understand..like that rarely have to go back for same problem..one and done..much better than other dealers (service dept)..
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/23/2020 02:47 PM

Mark Atlantic Hyundai thanks you for taking the time to provide feedback on your recent service please continue to work with John Grosso for all your service needs. 

Employees worked with
JG
JOHN J GROSSO
ES
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Edward S.
Bay Shore, NY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
availability,service,timely matter things are done.
A dealership that has their act together.
Recommended
ERIKA D. from Atlantic Hyundai responded on 12/19/2020 05:39 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience
As always- easy check in, service on point, John Grosso as helpful as ever
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/16/2020 08:47 AM

Brian, thank you for your business, John Grosso is looking forward to continuing working with you in the future. 

Employees worked with
JG
JOHN J GROSSO
RW
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Ruth W.
Ridge, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Warm friendly & efficient service
Always courteous & efficient
Recommended
VICTORIA V. from Atlantic Hyundai responded on 12/14/2020 05:16 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TM
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Thomas M.
Ronkonkoma, NY
2019 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3.5 hours waiting for Oil change and Tire rotation after scheduled appointment.
I waited 3.5 hours for my first Oil change and Tire rotation. I tried again a few months later because I had a prepaid maintenance package. I left in disgust after 1.5 hours of waiting after checking on the status of my service. They told me that my oil change and rotation wasn't done, but they wanted to know if they should add a state inspection.
Another customer in the lounge stated that he was already waiting 3 hours for his oil change. Both of my service visits were scheduled in advance.
I believe that my prepaid maintenance package is pretty much useless because it's not worth it for me to travel to some distant dealer because I sure won't be back here.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 12/10/2020 05:45 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have caused. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
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