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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

SM
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Shane M.
Wyandanch, NY
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer experience
Very helpful company
Recommended
VICTORIA V. from Atlantic Hyundai responded on 08/02/2021 04:04 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Huntington Station, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customer Verified Customer
Category: Service
Customer Service
Today I spoke to John Grosso from Atlantic Hyundai and it was a pleasure! He reassured me that my 2014 Sante Fe is in good hands and their in the progress of ordering my new engine and that he will make every effect to get me a rent a car for me to use for as long as it takes for my car to be fix! My mind is at ease after talking to John and knowing that everyone there are doing everything possible to make this easy for me.
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
Huntington Station, NY
2014 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customer Verified Customer
Category: Service
Customer Service
Today I spoke to John Grosso from Atlantic Hyundai and it was a pleasure! He reassured me that my 2014 Sante Fe is in good hands and their in the progress of ordering my new engine and that he will make every effect to get me a rent a car for me to use for as long as it takes for my car to be fix! My mind is at ease after talking to John and knowing that everyone there are doing everything possible to make this easy for me.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2021
Service Type: Maintenance
Category: Service
Bad Customer Service
I am beyond frustrated about the customer service !
Went in for a air conditioning problem and left the lot with a blown out engine and no loaner car After leaving over 5 messages and not 1return call
I WILL NEVER COME BACK !!!!!!!!!!!
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/28/2021 06:11 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

Employees worked with
JG
JOHN J GROSSO
RT
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Ralph T.
Bay Shore, NY
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service did not completly fix car
Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/20/2021
Service Type: Repair
Category: Service
Service did not completly fix car
We brought our Velostar in on Friday morning for a check engine light and the touchscreen not working on dash. They had the car until Monday evening, never called me to say it was supposably done. Picked up car right before closing and noticed the touchscreen was never repaired. Noone has told me why, they just dropped the car and close.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/21/2021 06:24 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

 
ERIKA D. from Atlantic Hyundai responded on 08/09/2021 01:48 PM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
CM
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Corey M.
Centereach, NY
2019 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No consideration for customer's time
I specifically asked if my car would be finished in 2 hours due to a 6-hour wait time last inspection visit that cost me hours at work. This time it took nearly 4 hours and once again I was robbed of my time. No updates regarding status of vehicle was offered. Trying to get an update out of an employee is harder than it should be.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/20/2021 12:46 PM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
EM
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Eleanor M.
Bay Shore, NY
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
I didn't feel honored as a customer
I was very disappointed with Hyundai my transmission went at 71000 miles it was covered under a Powertrain warranty and I did not get a loaner car. I had to rent a car at my expense. they had my car for 10 days so it cost me $750 in rentals.that I am trying to recover I got in touch with corporate and they said they only would give me 20 to $30 back a day for rental. I was sold a faulty car I should have zero out-of-pocket expense and I'm stuck with $750 I have to pay. I am a good customer I not only bought a car from them I brought my sister and she brought a car from them.we will both not be returning ever.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 07/17/2021 10:56 AM

Thank you for taking the time to complete the survey. I apologize about the inconvenience we have cause. I will be contacting you regarding your visit 

Employees worked with
JG
JOHN J GROSSO
MS
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Michelle S.
Deer Park, NY
2019 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/09/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Atlantic Hyundai is a nightmare
My service experience at Atlantic Hyundai was terrible! The service advisor was terrible with following up with me on my car's status while the transmission had to be replaced on my 2019 Hyundai Santa Fe. I was told that Hyundai does not provide a loaner car unless your car has a recall service being done. Rediculous service!!
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/12/2021 06:24 AM

Michelle, Atlantic Hyundai would like to apologies for the lack of communication during your repair. We are currently reviewing your concerns once a full review is complete we will be in touch thank you. 

Employees worked with
JG
JOHN J GROSSO
HB
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Harold B.
Commack, NY
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car owner
Service was quick and all the employees are friendly
Recommended
ERIKA D. from Atlantic Hyundai responded on 06/30/2021 01:44 PM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
DO
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Diane O.
Babylon, NY
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
team works is great
john g tim take pride in there job get job done right.
Recommended
ERIKA D. from Atlantic Hyundai responded on 06/10/2021 08:37 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  

 

Employees worked with
JG
JOHN J GROSSO
KT
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Katrina T.
Huntington Station, NY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Resolution feedback
Erika and Tim helped resolve an issue that I had prior to having their assistance. Erika was very professional and was easy to reach. She brought the rental car to my job and was very kind and went above and beyond. I will only goto her form now on I will not goto anyone else.
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
Shirley, NY
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing team
Everyone is so helpful here
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/08/2021 12:27 PM

Cory, Atlantic Hyundai appreciates your business and support please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
RK
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R K.
West Islip, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience
Over all good experience
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/02/2021 12:18 PM

Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
KT
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Katrina T.
Huntington Station, NY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Service
Resolution feedback
Erika and Tim helped resolve an issue that I had prior to having their assistance. Erika was very professional and was easy to reach. She brought the rental car to my job and was very kind and went above and beyond. I will only goto her form now on I will not goto anyone else.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2021
Service Type: Maintenance
Category: Service
Resolution to original issue
My first service experience was horrible to start the least than I had Tim and Erika assist me in correcting the issues. Erika was very professional and helpful in many ways. I needed a rental car due to the issues on my car and she brought it to my job with no hesitation. I appreciated her helpfulness. I will only goto her from now on. I would only recommend a friend to goto Erika or Tim
Recommended
ERIKA D. from Atlantic Hyundai responded on 05/27/2021 06:06 AM

Thank you for taking the time to fill out our survey. I apologize that your vehicle was not completed in an effecient time. I will be contacting you regarding your recent visit 

ERIKA D. from Atlantic Hyundai responded on 06/08/2021 10:21 AM

THANK YOU SO MUCH MS. KATRINA FOR THE KINDA WORDS, WE APPRECIATE YOU 

Employees worked with
JG
JOHN J GROSSO
CS
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Carolina S.
Brentwood, NY
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always have had a great experience with the staff and services. Good customer service, friendly staff, quality work. They even offer coffee/cookies while you wait.
Recommended
ERIKA D. from Atlantic Hyundai responded on 05/15/2021 09:55 AM

Thank you so much for the feedback.  Atlantic Hyundai appreciates your business.  Please continue to work with John Grosso  for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
CD
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Christopher D.
Massapequa, NY
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Very friendly staff that are honest. Did not hand to wait long for my vehicle to be repaired.
Recommended
ERIKA D. from Atlantic Hyundai responded on 05/15/2021 08:42 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Brentwood, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything
Always a pleasure
Recommended
VICTORIA V. from Atlantic Hyundai responded on 05/14/2021 05:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JV
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Jason V.
Patchogue, NY
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional
Always a great experience at Atlantic Hyundai! John Grasso is a phenomenal service advisor! Overall great staff, fast but efficient, courteous,
A+ service
Recommended
VICTORIA V. from Atlantic Hyundai responded on 05/09/2021 11:02 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
NI
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Nathalie I.
Deer Park, NY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The employees are very friendly to people
I recommend every one to get Hunday car
Recommended
ERIKA D. from Atlantic Hyundai responded on 04/26/2021 05:45 AM

Thank you for the 5 star review! We appreciate you and your business. We hope to continue to provide you with 5 star service. 

 

Employees worked with
JG
JOHN J GROSSO
DC
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Donna C.
Bay Shore, NY
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customer Verified Customer
Category: Service
Service
John Grosso reached out to me immediately to resolve any problems with my vehicle excellent customer service and gave me a great laugh job well done thank you
Recommended
Employees worked with
JG
JOHN J GROSSO
EM
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Evi M.
Carle Place, NY
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Area
My experience with your service area have been cordial and fast, my only problem is the constant going back to have batteries replaced without finding the cause of why the car constantly had the battery drain if the car was not used for 3 or 4 days. I feel that the problem was not addressed properly and it was easier to replace the battery then actually find out why this continued to happen.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/15/2021 03:19 PM

Thank you for your review our service team will be in touch to discuss future service needs as well as the best way to address the battery issue. 

Employees worked with
JG
JOHN J GROSSO
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