JG

JOHN J GROSSO

Atlantic Hyundai

Overall Rating

4.6

(874 reviews)

71

Reviews of JOHN J GROSSO

HV

HALDARE V.

Central Islip, NY

2012 Hyundai Elantra

08/31/2015

Service Type: Repair

Verified Customer

Category: Service

Rip off

Extremely disappointed in the way you guys behaved. I have taken my car back to you guys before because of issue with the car. This was done just after I bought the car.

I was told all was good...I wrote to you saying all was not well; and now when I brought it in again you telling me I have to pay $700 to fix. You allowed me to drive out of your lot with a car you claim was "certified".

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 09/08/2015 09:42 AM

Mr, Virtur Thanks for taking the time to speak to me today. I am looking into your concerns with the sales department. As soon as I have more information I will update you on the repair.

Employees worked with

Verified Customer

Bronx, NY

2005 Hyundai Santa Fe

06/29/2015

Service Type: Maintenance

Verified Customer

Category: Service

John Grosso is a crook!

They lie, cheat & steal from customers & don't have the courtesy to call a customer back to explain anything when there is a problem! Do NOT see John Gross he is a crook!!

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/29/2015 01:47 PM

Robert, Thanks for taking the time to speak to me today, I am glad we were able to review your visit and come to an agreement on your last service visit. Please feel free to continue to contact me for any future service needs Atlantic Hyundai appreciates your business.

Employees worked with

I.

Bohemia, NY

2015 Hyundai Genesis

06/15/2015

Service Type: Repair

Verified Customer

Category: Service

disappointment

We purchased our 2015 Genesis in October 2014 and missed our first 3 month maintenance appointment because we were out of town. So, scheduled our first maintenance appointment for late in May . We asked for a loaner car (as was our procedure as former Lexus (GS 350) owners. I was told they didn't provide loaners and after I expressed my disappointment and the expectation that the quality of service would be comparable to the quality car - Genesis - I got transferred to manager (i think?) who told me they only had a "rental" program and after some discussion was told they could arrange for a rental which would not be a Genesis and they also told me, begrudgingly, they would have to "charge" it to the Sales Dept. I said that would be fine (didn't know if they thought I'd say no or what?). They called me toward the end of the day of service and asked if they could keep car another day - there was a "campaign"/recall on tires and they were waiting on floor mat - we had discovered original floor mat never attached properly (either mat was wrong or connector needed to be moved). When we discovered it about two weeks into owning the care, we were told it would be addressed when we had our first service appointment which we agreed to. Went to pick up car after the 2nd day to discover we had to make new appointment because floor mat and tires not in/available - so in the 48 hrs they had the car, they managed to do an oil change. They called within a week or two to set up the next appointment (for new tires and floor mat). We were originally told we're getting Michelin tires and ended up with Continental - not a big issue I hope but not what we were told. We did get a new floor mat - but it's exactly the same problem - doesn't line up to the floor attachment - incorrect placement of connector or, again, incorrect floor mat. Frustrating and not the kind of service we are accustom to as former Lexus owners. I hope these first two appointments are not indicative of future service with Atlantic Hyundai. We do own a VeraCruz for almost five years now and have it serviced in FL and are extremely happy with the service there. We would be happy to discuss our experience and would welcome a phone call to resolve the floor mat issue and to do future business with Atlantic Hyundai. thank you.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/18/2015 03:28 PM

Lori, thank you for taking the time to speak to me today. I am happy that we were able to straighten out the issue that were caused on your last service visit. Atlantic Hyundai appreciates your business, Please continue to work with John Grosso for all of your future service needs. Look forward to installing the correct floor mats in the Genesis Sedan for you and your husband.

Employees worked with

KJ

KERRY J.

North Babylon, NY

2013 Hyundai Elantra

04/15/2015

Service Type: Maintenance

Verified Customer

Category: Service

Headache

Went into service for an oil change. Came out with a damaged vehicle. They take pictures when the car comes in - which is great
Because the damage wasn't there when they recived the car. Nobody informed me they damaged it though. They proceeded to fix it, but created one issue after another and I ended up going back 4-5 times

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/18/2015 05:51 AM

Kerry, Atlantic apologizes for the inconvenience, I am glad we were able to address all of these issues before you left on your trip. We have enjoyed our relationship over the last several years please feel free to work with John Grosso for any future concerns.

Employees worked with

Verified Customer

Copiague, NY

2012 Hyundai Sonata

11/19/2014

Service Type: Repair

Verified Customer

Category: Service

Customer Care was a nightmare never buying a Hyundai again

A real nightmare with Hyundai in West Islip ... I was going to buy another Hyundai after my lease was up but ... after that horrible nightmare treatment and taking advantage of my 80 year old husband with early dementia I will NOT buy another Hyundai and will make sure never ever recommend this car to anyone.

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 11/28/2014 08:54 AM

Thank you for taking the time to write your review, please give me a call when you have the time to discuss what had occurred during your service experience. I look forward to speaking with you.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

VM

VALERIE M.

Wantagh, NY

2012 Hyundai Elantra

10/28/2014

Service Type: Repair

Verified Customer

Category: Service

Terrible

Because my Daughter waited 9000 for an oil change she was told she needed an Oil Control Valve... for $600. Terrible will never buy another Hyundai.. owned many cars never heard this before...

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 11/11/2014 08:00 AM

Valerie,
Thank you for taking the time to write your review. If you have the time please give me a call to discuss your service experience.

Thanks again,

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

LG

LENEE G.

Bellport, NY

2011 Hyundai Tucson

10/05/2014

Service Type: Maintenance

Verified Customer

Category: Service

They boost the price and try to rip you off

Ok service but poor price quotes! Every service person tries to rip you off for the work that needs to be done!! John Russo wants to charge me $800 for a tune up and my car is a 2011 Tucson. That's ridiculous!!!!

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 10/14/2014 11:40 AM

Lenee,
Thank you for taking the time to write your review. We appreciate all feedback from our customers. Please give me a call when you are available so we can discuss your last service experience.

Thanks again.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

HP

HENDERSON P.

New York, NY

2011 Hyundai Sonata

07/29/2014

Service Type: Maintenance

Verified Customer

Category: Service

Don 't buy Extended warranted

Hyundai excellent cars but this Dealership I say no to them

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 08/11/2014 01:24 PM

Hi there, thanks for your feedback. I'd like to know more of what you experience here at the service department. If you could give me a call at your earliest convenience, I'd appreciate it. Thanks again

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

KL

KARYN L.

Lindenhurst, NY

2007 Hyundai Santa Fe

07/25/2014

Service Type: Maintenance

Verified Customer

Category: Service

Can not accomodate all of its appointments!

Atlantic Hyundai should focus on limiting the amount of appointments it accepts for the day in order to provide a higher level of customer service. There is simply no excuse why a routine oil change requires 7 and a half hours (from the time I checked in until I left with my vehicle). Staff should also be thoroughly screened for professional behavior. The checkout clerk was using very profane language in front of customers and children and other service representatives refused to help me as I waited for over a half an hour at my missing service representative's empty desk. Kindly, one service representative finally assisted me after he could not find the one assigned to my vehicle and provided me with a discount for the horrendous service. His professionalism and generosity is the ONLY reason I may consider returning to Atlantic Hyundai for future maintenance and the purchase of a new vehicle.

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 08/11/2014 01:29 PM

Karyn, I appreciate the time you took to leave some feedback and I'd really love to speak to you regarding your service experience. If you can give me a call when you are avaliable I'd appreciate it. I am here M-F 9-5pm.

Rosa Negrillo
Customer Relations Manager
631-587-0700 ext 226

Employees worked with

CS

CHRISTOPHER S.

Massapequa, NY

2013 Hyundai Santa Fe

05/29/2014

Service Type: Repair

Verified Customer

Category: Service

Worst experience ever

The customer service is extremely lacking at Atlantic Hyundai. They need to be properly trained INCLUDING the general manager, Dan Toomey. As a loyal Huyndai customer & driver for over 27 years, I have never been treated so poorly by any dealership.I called the corporate office twice as I was left without a car from Thurs night through Tuesday afternoon with no communication from the dealership. (It was a holiday weekend and I was left with no transportation) When I called to inquire about picking my car up Friday PM, John Grosso from Service told me he could not find the problem & I had to leave the car, would be called on Sat., & I could pick it up on Sun. from showroom. No one called me Saturday & no one in showroom could get my car for me on Sunday, nor would they give me a loaner. When asked if I could speak to a manager, they would only take a message. I had to call back 2 hrs later and still no one would help me. On Tuesday AM John Grosso from service called to tell me my car was ready. He didn't even apologize for his lack of communication. When asked if I could be compensated for the inconvenience, he told me to speak to Mr. Toomey. Mr. Toomey did not return my call. I called him a 2nd time. He also did not apologize- said he would speak to his personnel & deliver the car to my office. When I asked if there was more he could do, he curtly said no & refused to engage in conversation. He then became rude when I said I was surprised & told me he would not deliver the car. I had to pick it up. He was condescending. I should have known better when I bought the car from them in August and they tried to deceive me with financing. I ended up getting my own financing at a much better rate. Don't get me wrong...I love the Santa Fe...It's my third one, but I will NEVER buy or get service from Atlantic Hyundai again and nor should you!

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 06/06/2014 08:52 AM

Mr. Safina
We appreciate your feedback and I have pulled your file to review. I'd like to go over what we can do to recitify the situation. I am here M-F 9-5 please feel free to contact me.

Rosa Negrillo
Customer Relations Manager
631-587-2444 ext 226

Employees worked with

HM

HAROLD M.

2005 Hyundai Santa Fe

05/27/2014

Service Type: Maintenance

Verified Customer

Category: Service

Poor Customer service

Buyer beware Shop at a dealer that that looks
out the their customer.

Not Recommended

Rosa N., Customer Relations Manager from Atlantic Hyundai responded on 06/06/2014 01:05 PM

Mr. Murphy,
I appreciate your feedback and I am interested in speaking to you about your service exprience. I am here M-F 9-5pm. I look forward to speaking with you.

Rosa Negrillo
Customer Relations Manager
631-587-2444 ext 226

Employees worked with

DB

DAVID B.

Dix Hills, NY

2012 Hyundai Equus

05/21/2014

Service Type: Maintenance

Verified Customer

Category: Service

NO PROPER FOLLOW UP. LONG WAIT TIMES FOR INFORMATION. WORK NOT DONE.

POOR SERVICE.
PERSON TO PICK-UP CAR NEVER SHOWED UP, NOR DID ANYONE CALL TO SAY WHY, BUT THE COMPUTER CALLED ME THE DAY BEFORE TO MAKE SURE OF MY APPOINTMENT.
SERVICE NOT COMPLETED, NO EXPLANATION FOR SAME.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/22/2014 03:37 PM

David, Please feel free to contact me with any future issue. I do see that you Equus was in for service, you are correct that a valet service is available for your car. Should you have a issue on your next visit please feel free to contact me directly.

Employees worked with

SO

SARAH O.

Stony Brook, NY

2013 Hyundai Elantra

05/08/2014

Service Type: Maintenance

Verified Customer

Category: Service

Impossible to get in touch with

The service department is impossible to get in touch with, no one ever answers the phone, and you the receptionist puts you through to the service adviser who is never there, and never returns your calls. Terrible customer service.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:42 PM

Sarah, Thank you for your feedback, we are currently working with a
company that is going to help make improvments in this area, please let us know on your next visit how these improvments are working.
Thank you!

Employees worked with

TS

THOMAS S.

Patchogue, NY

2011 Hyundai Elantra

ReScore Review™

05/08/2014

Verified Customer

Category: Service

seriously???

that's your answer....

Not Recommended

Employees worked with

KB

KRISTEN B.

Massapequa Park, NY

2012 Hyundai Sonata

05/06/2014

Service Type: Repair

Verified Customer

Category: Service

Terrible service following purchase of car

Initial car purchase went smoothly, though, I did feel rushed into leasing the car. Following leasing my current car bringing it in for service has been an absolute nightmare. Very poor customer service and extremely expensive. Would not recommend to anyone. Have leased from Toyota in the past with positive experience and will likely return to lease another toyota once my current lease through atlantic hyundai is complete.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/07/2014 09:55 AM

Kristen, left message for you today would like to discuss your last
service visit and see what we could have done to improve the experience.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:37 PM

Kristen it was nice to hear from you about your concerns please feel free to contact me with any other future concerns.

Employees worked with

TS

THOMAS S.

Patchogue, NY

2011 Hyundai Elantra

ReScore Review™

05/08/2014

Verified Customer

Category: Service

seriously???

that's your answer....

Not Recommended

Original Review

05/04/2014

Service Type: Repair

Category: Service

they create the problems

they create the problems and make you wait and pay for them to fix it...

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:05 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:56 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

Employees worked with

BM

BRIAN M.

Lake Grove, NY

2013 Hyundai Sonata

04/23/2014

Service Type: Maintenance

Verified Customer

Category: Service

Not a good day

A very unhappy and dissatisfying day for me today 4/22/2014. This is my second purchase of a Hyundai Sonata and just might be my last from Atlantic Hyundai. I brought in my 2013 Sonata for an Air Conditioning problem and was advised that the car was due for a 15,000 mile service. I waited for over 3 hours before I even saw my car again, and then I was told that the condensor had a hole in it and that it was my problem to have it fixed at a cost of $1000.00 which almost made me fall over! The 15,000 mile service that was done cost a total of $426.29 and that included a discount of -$61.15 Looking at the bill, I feel that I was (nickel and dimed), paying for solvents, cleaners and additives. Isn't this why we purchase new vehicles, so we don't have these unexpected costs!! Upon taking the time to investigate the cost of the Condensor with labor, I found that I can get it done (somewhere else) for $500.00 Total!!! I am very angry and disappointed with Atlantic Hyundai

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:01 PM

Brian, Atlantic Hyundai would like to apoligize for the amount of time
we took to provide an answer on your main concern, the A/C issue. I will follow up with you to see if Atlantic Hyundai can help in any other way.

Employees worked with

RT

Ralph T.

Bay Shore, NY

2015 Hyundai Veloster

ReScore Review™

08/09/2021

Verified Customer

Category: Service

Service did not completly fix car

Erica from the resolution department contacted me and was wonderful in resolving this issue. The repairs will be done in a timely manner and they were wonderful to give us a car rental in the meantime. I have been a Hyundai customer from the time they first came out and we have always had Hyundais because we love the cars.

Recommended

Employees worked with

LS

Leonard S.

Commack, NY

2020 Hyundai Santa Fe

08/05/2021

Service Type: Maintenance

Verified Customer

Category: Service

Atlantic Hyundai Review

I have been doing business with this dealership for 11 years.
This in my 6th Hyundai. Cars are dependable, but there is nothing like their service dept.
Always friendly and helpful. No Gimmicks or games.
THey tell you exactly what they are going to do and give a true price.
No surprises.

Recommended

ERIKA D. from Atlantic Hyundai responded on 08/06/2021 10:11 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

SM

Shane M.

Wyandanch, NY

2021 Hyundai Sonata

07/30/2021

Service Type: Repair

Verified Customer

Category: Service

Great customer experience

Very helpful company

Recommended

VICTORIA V. from Atlantic Hyundai responded on 08/02/2021 04:04 AM

Thank you so much for the wonderful review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

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