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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAYANT JUSSAL
JJ

JAYANT JUSSAL

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(299 reviews)
81

Reviews of JAYANT JUSSAL

CD
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Claudia D.
West Covina, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
We were worried that the problem was major but instead it was a recall problem. All of the employees are real helpful.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
VW
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Virginia W.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service department
The service is always top notch and the staff is always great and explain everything clearly
Recommended
Employees worked with
JJ
JAYANT JUSSAL
LV
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Leticia V.
Pico Rivera, CA
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I would of given it excellent on the place if you would have provided the snacks for customers like you did at one time. I was there at 700am did not stop to buy anything so I can get in line to have oil change and there was no snacks.
I hope that next time I go to get serviced I snacks are provided for customers that will make it thee place to go for service. Jay was excellent .
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/03/2018 05:12 PM

I am sorry to hear that.  We probably ran out of pastries and fruits.  Next time you come and no snack again, come see me.  I will get you something to eat. lol... But I am glad to hear Jay was great.  Thank you very much to take your time to fill out the survey.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SA
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Samey A.
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
samey jawad
excellent
Recommended
Employees worked with
JJ
JAYANT JUSSAL
MF
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Maria F.
Inglewood, CA
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and Accurate
This was my 2nd Service on my Santa Fe Sport, my first visit was bad... but this time I was there for an hour an half and they included a car wash! I loved it! Thank you Jay, my Service person who did my intake! I will definitely be back for my next service!!
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JL
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Jiyoung L.
Montebello, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Management, Great Service
I had my multipoint inspection, oil change, and two headlamps replaced within a very fast time frame. The manager was amazing, and helped me understand the charts so that I can make informed decisions about future maintenance on my vehicle. I actually felt like Charley cared about me and my car. Definitely not what I'm used to compared to Honda.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2018 11:18 AM

Thank you for the beautiful review.  Jay will love this too. If you are happy, we are happy.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Puente, CA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Services
the customer service never return your calls.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/19/2021 10:02 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
EN
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Eugenio N.
Los Angeles, CA
2017 Hyundai Santa Fe Sport
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
It's not great at all.
I have nothing nice to say.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/18/2021 01:36 PM

Thank you for filling out the survey. We understand your time is valuable.  We appreciate your feedback.
 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
Hacienda Heights, CA
2016 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Very bad policies when you paid good money for the warranty. Sad Hyundai treats good paying customers very badly
Hyundai warranty sucks
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/19/2021 09:02 AM

I am sorry that our service did not meet your expectation. 

We understand your time is valuable.  We appreciate your feedback.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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ROBERT BINKLEY
Verified Customer
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Category: Service
Good people here
Always welcoming
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/05/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Bad service and no updates in timely manner
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/06/2020 08:51 AM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused... Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JM
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Jorge M.
Upland, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Service
Customer satisfaction is a priority here
They take time to listen
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020
Service Type: Maintenance
Category: Service
Don't seem to care
Poor
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 05/27/2020 03:19 PM

We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
Jay will contact you soon.
Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
QD
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Quyen D.
Hacienda Heights, CA
2017 Hyundai Ioniq Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change and car maintenance
my come for oil change, car maintenance and find out the part for the recall of the car which I came more than a month ago.
I also did not receive any coupon for oil change or car maintenance
the part for the car is in the dealer, but did not receive notified.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/16/2019 09:23 AM

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
KS
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Karen S.
Whittier, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service vs Sales
Ao happy with service dept but sale staff waisted my time and they were rude.
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Hhmmm
Jay from Service Department is great! The repair/ maintenance techs need training. Sean is nice too, i greatly appreciate his sense of urgency and understanding.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Repair
Category: Service
Disappointing
Tired of this place but closest to my house. Service Dept needs improvement.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 10:08 AM

It’s unfortunate the service did not meet your expectations.  Please call me if I can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 06/20/2019 11:48 AM

Thank you for agreeing to re score.  We totally understand your frustration... I mean problems...One after another..... 

You know myself and Puente Hills Hyundai service department are doing our best to keep you as a loyal Hyundai customer.  You have been very patient and polite to us despite of all those trouble. We appreciate that.

Please let me know if you need our attention(gosh~ hopefully not!) again.  Thank you again.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
SH
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Shu H.
Walnut, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Get worse after recall
After doing recall, my car can’t start on road for twice so far
Not Recommended
Employees worked with
JJ
JAYANT JUSSAL
Verified Customer
La Puente, CA
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait
Waiting area was nice and plenty of space but 2 hours for an oil change on a weekday morning seems ridiculous
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/03/2019 01:20 PM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

For a long wait, everyday is kind of unpredictable.  When we have too many cars, lube rack and car wash get backed up...but I do apologize for no explanation part.  We are trying to find better way to shorten the waiting time though.

   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.





Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Temple City, CA
2015 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Suspicious
Be careful with their recommendations especially if you have had your vehicle services or repairs done at a olace other than dealership. I had services dine but when they inspected my vehicle during oil change they were trying to get me to do the same services. I had to explain tothem i didn't know what they were looking at because i had my services done a few months ago at Pep boys.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/22/2019 02:52 PM

  Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful. 

As for the recommendations, we tested the battery and it failed the load test.  We pulled out your filter and it was dirty.  We checked the coolant, debris were floating and decolonization was started. Your brake pads and fluid were OK though... I think you just chose to believe Pep Boys.  Not us.....

For a long wait, Saturday is kind of unpredictable.  When we have too many cars, we have to limit diagnostic work so we can try to finish current customers in time.  We are trying to find better way to shorten the waiting time on weekend.
   
    I can feel that you are upset but please do not treat our department like unethical cheaters. We do not run business like that here. Customer satisfaction has been always the #1 goal and we all are proud of serving our loyal Hyundai customer.

   Regardless, if you feel the experience at our department was unpleasant, it is our fault. Please call me directly at 626-581-5353 if we can help you in the future.
Thank you again for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2013 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
verified customerVerified Customer
Category: Service
Problem Solved
The brake cylinder was replaced. The brake and related parts are inspected. The vehicle is running fine now, without charges.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/18/2019
Service Type: Maintenance
Category: Service
Fails to brake after oil fluid flush
The vehicle maintenance was made on 11th March, which contains only oil change and brake fluid flush.
However, the brake almost does not work and the vehicle can hardly slow down.
The vehicle was returned for further repair on 15th March. And the current expected date is 19th March.
I think the technician should be checked and reviewed by manger.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2019 08:28 AM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  I believe we are currently working on your car...we will fix it for you but I have to point it out that it has nothing to do with brake flush.  It is your brake cylinder.  It won't hold the pressure.  Just part worn out.. Anyway.. things like this happen sometimes.  I hope you do not use this incident to determine the quality of our service.  Thank you again for being a loyal Puente Hills Hyundai customer.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 03/25/2019 10:04 AM

Thank you for re scoring.  I am glad to hear we took care of your problem.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
MK
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Mirage K.
Rowland Hghts, CA
2017 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Okay
Jay was excellent in the Service department. Top notch employee. Since there was 3 recalls on my car, I had to bring it in for service. I had a simple request If they could just fill up my tires with air when returning it and maybe a courtesy wash if they bad time. I was told SURE NO PROBLEM. When I got it back. Not one of those were done.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/18/2019 08:52 AM

 It’s unfortunate the service did not meet your expectations.  Please bring it back.  I will wash it again and check the tire pressure.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
KD
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Kevin D.
Chino Hills, CA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Had to go to dealership three times for the same recall.
Had a recall on the car. Went the first time but service said they didn’t have the parts and we’d have to come back. Went back a second time and they told us the same thing. We asked if we can leave the car for a few days and receive a loaner car. They said no because it was not standard for that recall to give out loaners. We asked if they can order it so we can come another day and they agreed but never gave us a day. We went back the following week and they said they still did not receive the part. We asked if we can just leave the car to get it fixed because this was our third time there. They were hesitant and said no. I got upset and told him it was our THIRD TIME THERE. The guy finally said yes but that it’ll take a few days to order the part and fix it. At that point we were so fed up we agreed.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/05/2019 12:06 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
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