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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

MW
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Michael W.
West Covina, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Jae Lee is the best. Not only does he take care of my cars I think he does above and beyond the requirements. It’s a great experience every time I come to get my cars serviced, he goes the whole nine yards to make sure everything goes smoothly and on top of that he’s a great guy. I never had a bad experience coming there. Great Job
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 09:22 AM

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed reading your comments(especially, Jae Lee).^^
We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JP
JOEY PEARRING
MM
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Marian M.
Fullerton, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Nice great service
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Brea, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
it was good visit
I was not sure what was wrong with my car and
Jae Lee helped me with the problem right away and
i was able to get a car soon.

Thank you
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
service and service staff service so good
consultant employer's service is good, and excellent repair is satisfied.
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JV
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Jose V.
Montebello, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service
I always come to PHH for routine service intervals and always receive awesome and friendly service from the team and great hospitality
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JS
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Joungrea S.
La Habra, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
So Google
Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/06/2021 02:58 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
다음에 서비스 오시면 더 정중히 모시겠습니다. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
service and service staff service so good
1. Repair service was excellent
2. thank you so much for Mr. Jae Lee's good advice and his excellent service.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/06/2021 09:25 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
NJ
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Nancy J.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Great service and very nice employees
I worked with Jay and I had a very pleasant experience with him and he made sure that I was taken care of. I left my car for service for the first time and we didn't wait long for Jay to call me saying, my car was ready. I look forward to continuing my services with you.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Anaheim, CA
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent!!
Jae and the team at Hyundai always give me a amazing customer service and know what they are doing. Thank you!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
NJ
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Nancy J.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customerVerified Customer
Category: Service
Great service and very nice employees
I worked with Jay and I had a very pleasant experience with him and he made sure that I was taken care of. I left my car for service for the first time and we didn't wait long for Jay to call me saying, my car was ready. I look forward to continuing my services with you.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
Category: Service
Quick and efficient
My first time, it was quick when I turn my car in for service but a little crowded to pick up. But overall great experience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:45 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KL
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Kwang L.
Hacienda Heights, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
For all services
I think the friendliness and gentleness of the staff are the most important.

For example, maybe there must be a language problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:24 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was relatively a positive one.
We also appreciate generous 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LV
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Luis V.
Los Angeles, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was great and it was fast
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LT
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Lamaine T.
Anaheim, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean. Friendly. Knows exactly what your car needs.
Every time I come here I’m never disappointed. Jae Lee is a true expert on knowing what your car needs to keep it running in top tier shape. I’ve been going here for over a year now and will continue to. Thanks for keeping my car running like brand new!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rosemead, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service attitude
Good service attitude
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
Verified Customer
Whittier, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Team Effort - exceptional.
I currently own 2 Hyundai autos, a 2012 Genesis and a 2020 Tuscon. I recently traded in my 2017 Tuscon for a 2020. I love the new styling and the interior appointments. Hyundai made several improvements from the 2017, specifically, better acceleration, visibility and a larger dash display. Acoustics are much better as is the back-up camera as it provides good warning of approaching vehicles. As for my Genesis, we loved this car so much - it is a beautiful automobile - that we bought it when the lease was up. I think that says an awful lot about how we felt about owning the car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/14/2021 12:04 PM

Your feedback is very valuable to our dealership.  Your kind words are much appreciated.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Service was satisfied. And personal attitude was so good.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
9/10
Everything went smoothly, just one worker which was the cashier lady had a bit of an attitude. Other than that, everyone was friendly and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/08/2021 02:42 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
gravatar
Juan L.
La Puente, CA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Great team
Love getting service here, especially because the team is focused on fixing issues and keeping customers happy
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
gravatar
Juan L.
La Puente, CA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Great team
Love getting service here, especially because the team is focused on fixing issues and keeping customers happy
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/05/2021
Service Type: Maintenance
Category: Service
Minor issue, that I hope gets fixed
Love the place, just don’t go over board with the Air Filter swap price. $100 is absurd. That was my only complaint when I was there on my last visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/06/2021 02:34 PM

Thank you for filling out the survey.  Your feedback is very valuable to our dealership.
I somewhat agree about cabin and egine air filter pricing.  Especially, the cabin filter.  Let me see what I can do to make it more reasonable.  Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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