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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

Verified Customer
Walnut, CA
2016 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dont admit to their faults
Upset that my car was scratched and they did nothing about it.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/18/2019 04:21 PM

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and agreeing to re score. We look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DG
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Daniel G.
Chino, CA
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
verified customer Verified Customer
Category: Service
LAY LEE AND HIS CUSTOMER SERVICE IS GREAT AT TAKING CARE OF MY CONCERNS.
I REALLY APPRECIATE JAY'S CUSTOMER SERVICE. HE GOES ABOVE AND BEYOND TO MAKE SURE THAT I'M SATISFIED.
THANK YOU FOR YOUR CUSTOMER SERVICE. PEOPLE LIKE THAT WILL ENSURE I KEEP COMING BACK. THANK YOU.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/13/2019
Service Type: Repair
Category: Service
SERVICE PEOPLE ARE HARD TO GET A HOLD OF.
PEOPLE THERE ARE GOOD, JUST HARD TO GET A HOLD OF AT TIMES. I LIKE HYUNDAI I JUST DON'T LIKE TO PAY EXTRA FOR THINGS I DON'T NEED. MY EXPERIENCE IN THE PAST HAS BEEN GOOD.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/14/2019 04:17 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey and allowing the rescore.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Walnut, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Adequate service and workmanship
Service and quality of work was only adequate
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/26/2019 04:15 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/23/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Average
I normally have great service when I go. But this time I was not happy having been told my car was washed when it was not. I will continue going there for service and would recommend it. I just was not happy with this visit.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/24/2019 04:53 PM

I am sorry to hear that. 
Please bring your car back anytime in your convenience.  I will wash it for you.
 Thank you for being a loyal customer and giving us a useful comment.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Bell, CA
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Your employees commitment
Fulfill your agreement
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 03/14/2019 12:15 PM

 It’s unfortunate the service did not meet your expectations.  Please call us if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Fullerton, CA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty repair & 30k maint
Missing parts on warranty repair
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 11/09/2018 12:27 PM

    It’s unfortunate the service did not meet your expectations.  Please call me directly if we can help you in the future.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
EB
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Evelyn B.
La Puente, CA
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Went for one repair and ended up with having something else wrong with car that was caused at the dealership
Not happy. I have to go back for repairs that were caused at the dealership
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2018 07:54 AM

I am sorry that you had to make another trip. And I am glad to hear that we had solved the problem on Saturday. Blown fuse I heard.  Next time you come, please see me I wanna say thank you for being a loyal customer.  Thanks again for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
La Habra, CA
2017 Hyundai Veloster
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/23/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Used to be better
Service here used to be on point. It is definitely lacking now.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 09/24/2018 08:14 AM

I am sorry to hear that.  Please bring the car back to us and look for me.  I will find the problem and fix it for you.  Thank you for taking your time to fill out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2006 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Double check
I suggest examining your car before you leave the lot. They get the job done but there were some things in my car that wasn't there before.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/15/2018 08:15 AM

I am sorry that our service did not meet your need.  Please bring the car back when you have time.  We will take care of that hanging wires, plastic pieces and wash your car again.  Thank you for your time to take the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
CM
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Christina M.
Whittier, CA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
No courtesy shuttle available, had to pay for Uber (both ways). Very friendly staff though!
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/17/2018 08:50 AM

I am sorry that our service did not meet your expectation. Please visit us again. we will serve you better next time.^^
Thank you for doing the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Lakewood, CA
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slow customer service
They need to improve their customer service skills at service department and start acknowledging customers when they walk in.
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:39 AM

Thank you for your input.  We will continue to educate our advisors to serve customers better.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance Service
Arranging for a service appointment is complicated
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JS
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Joungrea S.
La Habra, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good
So Google
Thank you
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 07/06/2021 02:58 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.
다음에 서비스 오시면 더 정중히 모시겠습니다. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
NJ
gravatar
Nancy J.
Hacienda Heights, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
verified customer Verified Customer
Category: Service
Great service and very nice employees
I worked with Jay and I had a very pleasant experience with him and he made sure that I was taken care of. I left my car for service for the first time and we didn't wait long for Jay to call me saying, my car was ready. I look forward to continuing my services with you.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2021
Service Type: Maintenance
Category: Service
Quick and efficient
My first time, it was quick when I turn my car in for service but a little crowded to pick up. But overall great experience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/30/2021 02:45 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
9/10
Everything went smoothly, just one worker which was the cashier lady had a bit of an attitude. Other than that, everyone was friendly and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/08/2021 02:42 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WZ
gravatar
William Z.
Diamond Bar, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customer Verified Customer
Category: Service
Did a fine job
Jae assisted me for my repair and coordinated the efforts of not only the dealer but also the body shop that was involved.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2021
Service Type: Repair
Category: Service
Service repair
Time to be assisted could be improved. Overall time to repair could improved.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/17/2021 09:14 AM

Thank you for filling out the survey. We are having difficulty with staffing due to pandemic....Please accept my sincere apology for the inconvenience we caused. We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KY
gravatar
Kyu Y.
Buena Park, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customer Verified Customer
Category: Service
kyu S yoon
만족 합니다
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2021
Service Type: Repair
Category: Service
kyu yoon
좋읍니다
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 02/10/2021 12:02 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 02/12/2021 11:20 AM

리뷰 다시 해주셔서 감사합니다. 더욱 친절히 모시겠습니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PC
gravatar
Peter C.
Anaheim, CA
2011 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Near my house
Very convenience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2021 05:09 PM

Thank you for agreeing to re score.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
Verified Customer
El Monte, CA
2016 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Anonymous
Easy location
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
gravatar
Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Great
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/08/2020 09:52 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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