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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

KL
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Kwang L.
Hacienda Heights, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
For all services
I think the friendliness and gentleness of the staff are the most important.

For example, maybe there must be a language problem.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/15/2021 09:24 AM

Your feedback is very valuable to our dealership.
We are so glad your experience here was relatively a positive one.
We also appreciate generous 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LV
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Luis V.
Los Angeles, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was great and it was fast
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LT
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Lamaine T.
Anaheim, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean. Friendly. Knows exactly what your car needs.
Every time I come here I’m never disappointed. Jae Lee is a true expert on knowing what your car needs to keep it running in top tier shape. I’ve been going here for over a year now and will continue to. Thanks for keeping my car running like brand new!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
AL
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Alfred L.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very good
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Rosemead, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service attitude
Good service attitude
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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ROBERT BINKLEY
Verified Customer
Whittier, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Team Effort - exceptional.
I currently own 2 Hyundai autos, a 2012 Genesis and a 2020 Tuscon. I recently traded in my 2017 Tuscon for a 2020. I love the new styling and the interior appointments. Hyundai made several improvements from the 2017, specifically, better acceleration, visibility and a larger dash display. Acoustics are much better as is the back-up camera as it provides good warning of approaching vehicles. As for my Genesis, we loved this car so much - it is a beautiful automobile - that we bought it when the lease was up. I think that says an awful lot about how we felt about owning the car.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/14/2021 12:04 PM

Your feedback is very valuable to our dealership.  Your kind words are much appreciated.

Thank you for the 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Service was satisfied. And personal attitude was so good.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/08/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
9/10
Everything went smoothly, just one worker which was the cashier lady had a bit of an attitude. Other than that, everyone was friendly and very helpful.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 04/08/2021 02:42 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JL
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Juan L.
La Puente, CA
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Great team
Love getting service here, especially because the team is focused on fixing issues and keeping customers happy
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MM
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Marian M.
Fullerton, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
verified customerVerified Customer
Category: Service
Great service
Jae Lee is an excellent representative he helps you whenever you need help and have questions.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
RH
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Rashell H.
Los Angeles, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Meme
Great place always friendly.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good quality organization.
Honestly everything okay.
Especially service mgr perfect to handle the customer.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Arcadia, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine inspection
Service gracious and friendly
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
HC
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Howard C.
Anaheim, CA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Jae Lee from the service dept and Charley Jeong from sales dept are the best at Puente Hills Hyundai!
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
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Diane V.
La Habra, CA
2017 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
SEAN K., Service Director from Puente Hills Hyundai responded on 03/19/2021 03:13 PM

   We appreciate your input.  Please accept my sincere apology for the inconvenience we caused...
  Thanks again for taking your time and fill out the survey.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
BB
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Billy B.
West Covina, CA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
WZ
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William Z.
Diamond Bar, CA
2019 Hyundai Ioniq Phev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customerVerified Customer
Category: Service
Did a fine job
Jae assisted me for my repair and coordinated the efforts of not only the dealer but also the body shop that was involved.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
KY
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Kyu Y.
Buena Park, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
kyu S yoon
만족 합니다
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
OQ
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Oliver Q.
Pomona, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent Service Wins the Race
Thanks to Hyundai Puente Hills Service, specifically Jae Lee, I know what to expect when I need my car serviced/repaired. Consistent service for over 8 years. He’s the reason I’ve bought/leased Hyundais. His customer service may also be the reason my next vehicle will also be a Hyundai.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customerVerified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
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