JM

JEFERSON MARTINEZ

Pohanka Hyundai

Overall Rating

4.7

(125 reviews)

0

Reviews of JEFERSON MARTINEZ

Verified Customer

Washington, DC

2013 Hyundai Sonata

01/27/2020

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

Excellent staff. Great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:43 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

RD

Rudine D.

Suitland, MD

2016 Hyundai Elantra

01/27/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

Great service giving by all the staff.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/31/2020 03:41 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

TS

Theresa S.

Washington, DC

2019 Hyundai Tucson

ReScore Review™

01/27/2020

Verified Customer

Category: Service

Great Service

I can always walk in and walk out in less then a hour max.

Recommended

Employees worked with

JEFERSON MARTINEZ

LN

Lynda N.

Upper Marlboro, MD

2014 Hyundai Elantra

01/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Will at the front desk customer is great! He was very attentive & professional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/27/2020 03:37 PM

We appreciate your kind feedback about our business and employees Lynda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

TS

Tina S.

Upper Marlboro, MD

2015 Hyundai Genesis

01/23/2020

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Service

Sean always provides great customer service and my car was ready in the time promised.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2020 03:20 PM

We appreciate your kind feedback about our business and employees Tina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

AE

Anissa E.

Upper Marlboro, MD

2019 Hyundai Tucson

01/21/2020

Service Type: Maintenance

Verified Customer

Category: Service

The customer service was outstanding

The service advisor was great his customer service was outstanding and I sat and waited and the wait wasn’t long at all

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/22/2020 03:13 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Anissa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

AB

Andrea B.

Capitol Heights, MD

2018 Hyundai Tucson

01/19/2020

Service Type: Repair

Verified Customer

Category: Service

Fast and Efficient

Went in for an oil change and came out with new wiper blades and an oil change. Waited about an hour and a half.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/20/2020 03:05 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Andrea. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

CO

Carlos O.

Hyattsville, MD

2019 Hyundai Santa Fe

01/15/2020

Service Type: Repair

Verified Customer

Category: Service

Excellent Service

Pohanka Hyundai provided excellent customer service and the staff has well knowledge. Jaqueline is courteous and always received you with a smile, keep you posted on the progress of the service done to your vehicle! I definitely recommend this dealer and car brand to all, first on its class!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/16/2020 11:47 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Carlos. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

PW

Patricia W.

Washington, DC

2019 Hyundai Sonata

01/11/2020

Service Type: Maintenance

Verified Customer

Category: Service

I love this location and Sean Tolton

The location is convenient to home, the aethetics and atmosphere are great. I have kicked back & done homework, but nothing beats the staff especially Sean Tolton. He and I started at SATURN together and to my surprise when I brought my first Hyundai he was a Pohanka. The care and service he has given me over the years is par none! He is an exemplary employee & person and I’m happy to let you know. BTW I missed giving my salesperson Mr. CHARLES Bivens cudos back in May 2019. He is great too

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/13/2020 03:21 PM

Thank you for your wonderful 5 star rating and your customer Loyalty Ms. Waugh, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

CF

Courtney F.

Washington, DC

2013 Hyundai Elantra

01/03/2020

Service Type: Repair

Verified Customer

Category: Service

Hyundai Elantra

They do really good service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/06/2020 03:10 PM

We appreciate your kind feedback about our business and employees Courtney. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

SL

Steve L.

Washington, DC

2020 Hyundai Elantra

01/02/2020

Service Type: Repair

Verified Customer

Category: Service

Your customer service.

You all have great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

RE

Roxann E.

Hyattsville, MD

2015 Hyundai Elantra

01/01/2020

Service Type: Repair

Verified Customer

Category: Service

Great Service

Great Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

SO

Sylvil O.

Upper Marlboro, MD

2013 Hyundai Sonata

01/01/2020

Service Type: Maintenance

Verified Customer

Category: Service

Sylvil

Professionalism and courtesy are the two outstanding qualities I experience at this dealership.
I also observed how upper management communicated with the staff in the most professional manner. Kudos, the better working relationship between staff and management, the more increase of production for the company.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:14 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

Verified Customer

District Heights, MD

2016 Hyundai Elantra

12/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

I get my money's worth

My car was due for its 30K service, plus my tire pressure lights kept lighting up despite putting air into it. It was a Friday afternoon, and I dreaded going in because I usually go in the mornings, but that day I had a tight schedule so couldn't make it. With all that had to be done, they quoted a 2 1/2 hour waiting time. I was surprised because I thought it would be much longer given I was there later than usual. They delivered as promised within that timeframe - even with a car wash [did lunch and shopping with some friends during that time:)]. A special thank you to Jacqueline for your special care. The staff is always friendly and professional which adds to its pleasant ambiance. I feel I get my money's worth when I take my car there (going on 6 or 7 years now?).

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

DG

David G.

Lanham, MD

2014 Hyundai Equus

12/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Back again

My service at the dealership was fine but I feel like this comment Box I have to fill out something that's a little pressing and disturbing that I must leave a comment

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:12 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

RA

Robin A.

Washington, DC

2014 Hyundai Santa Fe Sport

12/25/2019

Service Type: Repair

Verified Customer

Category: Service

Always pleasantly and graciously greeted, served efficiently, competently and quickly.

Sean Tolton is the greatest service manager I’ve ever known. He takes good care of my car and is considerate of costs and my time. He listens to my experiences and questions and follows through with the appropriate investigation to diagnose and correct problems. He communicates effectively.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

CO

Carlos O.

Hyattsville, MD

2019 Hyundai Santa Fe

12/22/2019

Service Type: Repair

Verified Customer

Category: Service

Great customer service

When I arrive, Jaqueline, service staff, immediately acknowledged me and provided me with excellent customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/02/2020 03:10 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

CH

Charles H.

Fort Washington, MD

2019 Hyundai Tucson

12/15/2019

Service Type: Repair

Verified Customer

Category: Service

Routine maintenance and recall service

Very friendly and professional Service Advisor: Sean Tolton
Really appreciate that I don't have to have a service appointment (great novel idea!)
Service Time was just as predicted.
Clean environment

Charles H

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 02:07 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business Charles, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

JF

Joseph F.

Capitol Heights, MD

2018 Hyundai Sonata

12/13/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sevice

Hello Although the job was not a major one the service advisor made me feel as if it was a very major one. He was great!o

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/16/2019 01:55 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Joseph. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

Verified Customer

Waldorf, MD

2017 Hyundai Sonata

12/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Excellent customer service

I only went in for an oil change and tire rotation. It only took an hour tops and I got a free car wash (added bonus). The representatives were very nice and welcoming. They also had snacks ready for their customers and great WI-Fi service (amazing to use while you wait). I used to get my oil change in Va and did not like the service in comparison to the Capitol Heights location.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/13/2019 03:05 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JEFERSON MARTINEZ

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