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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

ML
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Maisie L.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service.
Would be better with more agents and cut the wait time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 12:31 PM

Hi Maisie,
Thank you for 5 star review and we will reflect your advice.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the People
Customer Service is always there to help out every time of come in
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:33 AM

Hi Donna,
We are happy to hear that you received good customer service from our service deaprtment.
Thank you for 5 star survey.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
verified customer Verified Customer
Category: Service
Resolved
The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2017
Service Type: Maintenance
Category: Service
Nov 2017 Maintenance
I was not told the results of my vehicle maintenance and inspection. Upon reading the receipt, it said I needed my windshield wipers replaced. I bought them and had them replaced by this dealership April 2017. So I know that to not be true. The next day after having this maintenance done, my car would not start. AAA told me my battery needed to be replaced. This should have been caught during the maintenance inspection. My battery did not go from “acceptable” to dead in one day.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/09/2017 01:05 PM

Hi,

Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
KS
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Kyung S.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very kindness
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/07/2017 07:39 AM

Hi Kyung,
Thank you for 5 star review.
We appreciate business.
I will pass your kind words to Sean.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Ontario, CA
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Terrible service
Terrible customer service. ( Service Department)
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:11 AM

Hi Miguel,
Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I never heard this comment from the customers,your comment will be helpful to improve our service for future never knew before.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JO
JAVIER OLIVARES
LH
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Lourdes H.
Whittier, CA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
L. Hale
Xaver is the best service rep. I will continue to go there as long as he is there. He is always pleasant and helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:15 AM

Hi Lourdes,
We are pleasure to hear that Javer provided the best service to you.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CR
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Clyde R.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt, curtious service
Work is efficient and comprehensive.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/01/2017 03:21 PM

Hi Clyde,
Thank you for 5 star survey.
We are happy to hear that you received prompt service from Javer.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
KW
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Kevin W.
San Gabriel, CA
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service
Nice staff and great place
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/30/2017 05:18 PM

Hi Kevin,
We are happy to hear that you received best service from our service department.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
GF
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George F.
Corona, CA
2016 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
as anticipate
improved lots than before
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/31/2017 10:10 PM

Hi George,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I will train my staff for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
AO
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Alexander O.
Montebello, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
awesome.
satified.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/26/2017 01:52 PM

Alexander,
Thank you for 5 star survey.
We are happy to hear that you satisfied to us.
We appreciate business.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
RK
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Roger K.
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service review
My service visits are always well done and timely. My service advisor, Javer, is great to work with and very knowledgeable about what needs to be done.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/25/2017 11:08 AM

Good Morning Roger,
Thank you for 5 star survey.
We are very happy to hear that you received good service from Javer.
We are looking forward to service your vehicle again.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MC
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Malynda C.
La Habra, CA
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Amazing, quick, friendly, efficient
Javier was friendly and super helpful. Life long customer because of him.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/23/2017 10:23 AM

Maynda,
Long time no see.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DT
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David T.
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Service
I made the appointment the night before. I was greeted by a representative promptly and directed to my service representative, Javer. Javer checked my service record and told me I needed an oil change this visit. The service was preformed and vehicle washed. As always, I was treated very well by your dealership.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/23/2017 10:07 AM

Hi David,
Thank you for taking the time to fill out our survey and share your kind words. We stand firm on honesty and integrity here at Puente Hills Hyundai and these principles are what makes us who we are. Thank you for allowing us to serve you and we look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Fullerton, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome service again!
I keep getting outstanding service. Javier was awesome and my service was done before I knew it. Thanks
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/10/2017 01:39 PM

Hi,
Thank you for 5 star survey and being loyal customer to us.
We are happy to hear that Javier provided awesome service on your vist,Looking forward to seeing you again.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DL
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Darren L.
Whittier, CA
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Appointment
Another good service appointment at Puente Hills Hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/05/2017 01:53 PM

Hi Darren,
Thanks so much for taking the time to share your service department experience.
I really apologize for not being able to earn a five star rating on your last visit.
We strive to provide nothing but 5 star service to our customers.
I will train my advisors for better service next time.
Iam looking forward to seeing you soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Brea, CA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Customer service!
My advisor provides great service each time!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 10/05/2017 01:59 PM

Hi,
Thank you for 5 star survey.
We are very glad to hear you received great service from Javer.
Have a great day!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
SH
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Sang H.
Los Angeles, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Best service department in Socal.
I have been to a couple other Hyundai service dept. but Puente Hills hands down is the best of the best. Honesty, respectful and caring. They keep their promise and puts the customer first!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/23/2017 07:41 AM

Good Morning Sang,
We are so happy to hear from you about our service department provided exceptional service to you.
Thank you for 5 star survey.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Pico Rivera, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Always have the nicest, most courteous people.
Excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/22/2017 05:14 PM

Hi,
Thank you for your comment about our staff.
Also,Thank you for your 5 star score.
We appriciate business.
Have a nice weekend.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Bell Gardens, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service
Great service. Javier is the man.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/19/2017 10:58 AM

Hi,
Thank you for your perfect score.
I will pass your nice comment to Javer.
Have a great day.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
MB
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Martha B.
La Habra, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice and very quick to assess/make recommendations of how to address vehicle issues.
I would recommend this to a friend and I will definitely continue to get my vehicle serviced in this Hyundai dealership.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 09/18/2017 09:27 AM

Hi Martha,
That is great to hear it mean's a lot to us that you took the time to submit a review and add your wonderful comment.
Thank you for kind words.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
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