JH

JOSE HERNANDEZ

Pohanka Hyundai

Overall Rating

4.6

(143 reviews)

40

Reviews of JOSE HERNANDEZ

Verified Customer

Temple Hills, MD

2018 Hyundai Santa Fe Sport

05/24/2020

Service Type: Maintenance

Verified Customer

Category: Service

Quick service. Clean facilities

Service and personnel were great. However, the 'complementary' carwash was laughable. It was obvious there was no real effort as there were still traces of dirt on the back door and hatch. Guess this is what you get for so called free.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2020 06:40 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KIRSTEN SHANNON

Verified Customer

Upper Marlboro, MD

2009 Hyundai Genesis

02/19/2020

Service Type: Maintenance

Verified Customer

Category: Service

Service

Will was great as usual, always friendly and he lets you know what is going on with your car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/21/2020 03:20 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TW

Tamika W.

Capitol Heights, MD

2013 Hyundai Elantra Coupe

09/27/2019

Service Type: Maintenance

Verified Customer

Category: Service

Why 4 stars...

The service is fine, they do what they are paid to and I always appreciate the free car wash. My 4 star rating is merely for the fact that this location doesn't have more experienced repair staff in on the weekends and they are no longer open on Sundays...so for my repair, I dropped the car off early on Saturday morning (because driving it more would have worsened the issue), it was looked at first thing Monday morning and it was completed Tuesday afternoon...and I think the 36 hours from when the repair started until it was completed was totally reasonable. Had there been an experienced repair person there on the weekend, maybe I could have had my car back before the workweek began.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2019 03:32 PM

Thank you for your feedback Tamika. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MJ

Marcella J.

Fort Washington, MD

2016 Hyundai Santa Fe Sport

09/24/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service

Although I didn't have an appointment and came in after 5pm, they accepted me and did my 50,000 mile service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:17 PM

Thank you for your review and for choosing Pohanka for your service Marcella. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2013 Hyundai Sonata

09/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Excellent Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/19/2019 03:30 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RF

Roger F.

Hyattsville, MD

2013 Hyundai Sonata

06/30/2019

Service Type: Repair

Verified Customer

Category: Service

Good Customer Service

Staff was helpful and professional!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/01/2019 03:01 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JM

Jeremy M.

Temple Hills, MD

2011 Hyundai Sonata

05/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Front service desk people.

Good service but it should have took one visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/17/2019 03:51 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2012 Hyundai Sonata

05/14/2019

Service Type: Repair

Verified Customer

Category: Service

My Experience

.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/16/2019 03:25 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2017 Hyundai Santa Fe S

04/23/2019

Service Type: Maintenance

Verified Customer

Category: Service

REGULAR MAINTENANCE

BETTER THAN I EXPECTED, THE TIME WAS VERY QUICKLY. JOHN GIVE ME A GREAT SERVICE

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/25/2019 03:08 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LB

Lenora B.

Bowie, MD

2015 Hyundai Sonata

04/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good customer support

I received great customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/22/2019 03:10 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Hyattsville, MD

2018 Hyundai Elantra

04/12/2019

Service Type: Repair

Verified Customer

Category: Service

Friendly Enviornment

I was pleased with the service. My car is now driving like the new car that it is.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/16/2019 03:37 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

YW

Yolanda W.

Suitland, MD

2015 Hyundai Elantra

01/24/2019

Service Type: Repair

Verified Customer

Category: Service

Satisfied customer

The staff provided very good customer service during the 28 days they had the vehicle

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/24/2019 02:16 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RM

Robert M.

Fort Washington, MD

2018 Hyundai Elantra

01/09/2019

Service Type: Repair

Verified Customer

Category: Service

Very good service.

I appreciate the concern that was shown to repair my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 01/11/2019 11:57 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2015 Hyundai Sonata

ReScore Review™

10/30/2018

Verified Customer

Category: Service

Customer Svc, coffee and clean

Sorry, didn't know negativty was going to reflect on my service team leader, wasn't thinking of time of day and what extra had to be done.

Recommended

Employees worked with

BT

Britni T.

MD

2020 Hyundai Elantra

09/04/2021

Service Type: Repair

Verified Customer

10

Category: Service

Awesome Service

I am currently deployed so my boyfriend brought my car in for servicing. He said the entire experience was delightful from check in to the care being returned. I knew that my car was in good hands with your service team, even from 7,000 miles away. Thank you for taking great care of my vehicle!

DAVID P. from Pohanka Hyundai responded on 09/06/2021 04:07 AM

Thanks for the feedback and kind comments, and thank you for your service!

Employees worked with

CG

Catherine G.

District Heights, MD

2012 Hyundai Sonata

05/23/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata

Recommended

KALYN M B. from Pohanka Hyundai responded on 05/24/2021 06:04 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

MW

Mary W.

Largo, MD

2015 Hyundai Sonata

04/24/2021

Service Type: Maintenance

Verified Customer

Category: Service

Replacing Brakes

Everyone there was courteous and friendly at the work stations. Sean Hatton is such a jewel, he goes out his way to help you. Will try to help in prices.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 04/26/2021 04:56 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employees worked with

Verified Customer

Hyattsville, MD

2017 Hyundai Elantra

02/17/2021

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai

My experience at Pohanka Hyundai has been very good from purchase to every service visit. The facility and staff are knowledgeable and friendly. I highly recommend Hyundai.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/17/2021 01:41 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

GT

George T.

Washington, DC

2016 Hyundai Santa Fe Sport

02/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great.

Thanks. We appreciate you.

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/15/2021 04:40 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us George. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

TJ

Toni J.

Bowie, MD

2018 Hyundai Santa Fe Sport

02/11/2021

Service Type: Repair

Verified Customer

Category: Service

Good, convenient service

I would recommend Pohanka Hyundai if you are buying a Hyundai. I would not necessarily recommend the Hyundai Santa Fe Sport unless you buy one with bells and whistles. Otherwise, the SUV lacks power, the air & heat don't the center of my body (vent placement is terrible), it is EXTREMELY uncomfortable and the sound system is absolute TRASH!

Recommended

MIGUEL D. from Pohanka Hyundai responded on 02/12/2021 06:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Thank yo for your feedback as well. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employees worked with

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