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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JOEY PEARRING
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JOEY PEARRING

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(96 reviews)
80

Reviews of JOEY PEARRING

JU
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JAMILA U.
Fullerton, CA
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Courtesy and Professional
Every time I take my vehicle into PH Hyundai, Matt takes excellent care of my car.
Recommended
Employees worked with
JP
JOEY PEARRING
CF
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CHARLES F.
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great people
All around great place to have service done.
Great service dept personal
Great body shop.
Recommended
Employees worked with
JP
JOEY PEARRING
EH
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ERIN H.
Long Beach, CA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer service
Best car customer service I have recieved on any car I have owned. They complete service as promised or faster and always call me to give me an update (if needed) or when the car is complete. REally appreciate their promise to do it right the first time.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:09 AM

Thank you for your feedback Erin H. Our #1 priority is to make every customer comfortable while they purchase or wait for their vehicle being serviced. Also we offer FREE Car Washes every Saturday from 9-2p to all Puente Hills Hyundai customers. We look forward to serving your automotive needs. ~ Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
DS
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DANIEL S.
Rowland Heights, CA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Good Services
The guys do there best to help you out.
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 11/19/2013 09:58 AM

Thank you Daniel. We appreciate your feedback and look forward to making your experience with us a great one everytime you visit. ~Puente Hills Hyundai Team

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
TF
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TERRY F.
Yorba Linda, CA
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Javier my Service writer is great and friendly!
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 10:52 AM

Hello Terry, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
FB
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FRANK B.
Chino Hills, CA
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Service
Excellent Service
Recommended
Employees worked with
JP
JOEY PEARRING
JC
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JANICE C.
Sierra Madre, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
everyones attention to details, curtious, knowledgeable and efficient
a great expierience
Recommended
Employees worked with
JP
JOEY PEARRING
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Verified Customer
El Monte, CA
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service experience
The only thing I had to comment in was the External Car wash, job done was messy, I had to wipe off the dirts myself as is still dripping water with dust when car is ready.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2021 04:23 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Please stop by when you have a chance.  We will wash your car again.  Of course no dripping this time.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
DN
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Dawn N.
Whittier, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Feedback
see previous comments
Recommended
Employees worked with
TL
TINO LOZANO
JP
JOEY PEARRING
Verified Customer
La Habra, CA
2013 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
starting to have doubts
I am starting to have doubts about the quality of the 2013 Equuss I purchased new. Parts are failing at 35K miles which I feel shouldn't be failing. That said, not the service departments fault. I doubt I will buy another Hyundai product.
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
Verified Customer
Chino Hills, CA
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Almost perfect
Services are excellent...except they couldn't give me a loaner car to use since I keep coming back for the same problems.
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JP
JOEY PEARRING
CA
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CAROLYN A.
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/07/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
Very Helpful
Recommended
Kristen L., BDC Department from Puente Hills Hyundai responded on 12/23/2013 11:11 AM

Hello Carolyn, Thank you for your review. We appreciate your business and look forward to serving your automotive needs.

Kristen Liggins
Business Development Manager
626-581-5300 x.1106
Employees worked with
JP
JOEY PEARRING
Verified Customer
Baldwin Park, CA
2018 Hyundai Kona
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Need to be more informed.
Took awhile, should of called me to tell me the car was being repaired, instead I kept calling.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/21/2019 08:01 AM

 

  It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
JL
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JOSEPH L.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
All talk
The Service Techs are all talk. They act all nice and sweet talk everyone. However , they really don't do all they promise. I don't care for all that. I just want good service and promptness.
Not Recommended
Brian B., Service Director from Puente Hills Hyundai responded on 09/03/2013 02:05 PM

Not sure why this customer is unhappy. Simply came in for a recall. We performed the recall and customer retrieved his vehicle. Would like to understand why he is not happy.

Employees worked with
JP
JOEY PEARRING
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
BT
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Brittany T.
La Puente, CA
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2019
Service Type: Maintenance
Category: Service
Jay has great customer service but not happy with the technicians
Jay is great and he helped a lot. Just not happy that y’all can’t find out why my tire keeps leaking air.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 10/02/2019 05:12 PM

We understand your time is valuable.  We appreciate your feedback.  Thank you for filling out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JJ
JAYANT JUSSAL
JP
JOEY PEARRING
AG
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ANTHONY G.
Rowland Heights, CA
2013 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Matt and his father in-law from the service department are the only honest/genuine people on the floor.
After purchasing/leasing a brand new 2013 Genesis, it turned out to be a lemon under the California lemon law. While going through the purchase process, I was treated like a "friend". As soon as the vehicle was brought in because of the issue that made it a lemon, I began getting treated like a mishap. If it wasn't for Matt in service, I probably would have consulted a lawyer to find out my rights as a consumer. I was sold a lemon, and was treated as though it was my fault.
Not Recommended
Employees worked with
JP
JOEY PEARRING
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