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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

KL
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Katy L.
Wesley Chapel, FL
2007 Hyundai Entourage
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Bad service
They don't see to care about you
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/16/2017 02:07 PM

Thank you for your response and we appreciate your business Katy. I apologize about the long wait times you experienced during your visit and we are trying to add more staff to accommodate the growth. James did take care of the bill for you for the long wait time and I have notated your account with complimentary oil change and free tank of gas to use in the future. We hope to see you again and with better results I do appreciate the feedback it only helps us improve.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2017
verified customer Verified Customer
Category: Service
Thank you for addressing the issue
Thank you Mr. Nicolas for addressing the issue. We look forward to giving Hyundai of Wesley Chapel another opportunity to provide us with timely service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2017
Service Type: Maintenance
Category: Service
Overbooking appointments
Overbooking appointments. My time is valuable that is why I book an appointment. I feel the dealership does not value my time. Please do not send me another free oil change we will no be using the dealership for routine service anymore
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2017 05:39 AM

Thank you for your response and we appreciate your business. I apologize again about the long wait times you experienced. I appreciate the feedback and I will adjust the times accordingly to serve you in a timely fashion. We have added staff to our help with the wait times and hope to see you again. I have notated your account with a $50 store credit towards any future service for the inconvenience we caused you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Pensacola, FL
2014 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor service rendered in an untimely manner.
I will not bring my car again for service
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 10:06 AM

Thank you for your response and we appreciate your business. I apologize about the experience you had and the lack of communication and hope the battery has remedied your issue for the jump start concern. If there is anything I can do for you please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
CC
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Christopher C.
Wesley Chapel, FL
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No communication
Dropped my car off for an oil change, 5 minutes before appointment time. When I asked how long it would be I was told " not long" Sat and waited and waited and waited, not once did anyone come and say how long it would be or sorry for the delay, nothing.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 09:20 AM

Thank you for your response and we appreciate your business Christopher. I apologize about the long wait time you experienced and are trying to add staff to accommodate the growth. James should have communicated with you better and I will council him on that. For the inconvenience I have notated your account with a complimentary oil change for future use.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JG
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Joseph G.
Spring Hill, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
NOT !!!
Phone call five days later telling me the front end alignment is redlined and it should have been addressed before leaving service
My daughter left this am to go to Destin with my grandkids I'm really stressed and annoyed. Unbelievable
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/04/2017 03:08 PM

Thank you for your response and we appreciate your business  Joseph. I apologzie about the alignment issue. Please reach out to me via email so I can better understand the issue you are having regarding the redline concern.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JR
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Joseph R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
poor staff
Low because of your service people they need to learner manners and not be short if you have a questions which happened by everyone I had contact with
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/26/2017 02:45 PM

Thank you for your response and we appreciate your business Joseph



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TB
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Theophilos B.
Webster, FL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
verified customer Verified Customer
Category: Service
A Good ajob
Gerry was great and patient and stuck with my A/C problem to finally do it right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Repair
Category: Service
Not Reliable
My car has been returned to me two times without the problem being fixed.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/12/2017 12:30 PM

Thank you for your response and we appreciate your business Theophilos :) I apologize about the initial faulty compressor in the vehicle and i understand your frustration. On the test drive foloowing the initial fix the air was working properly but we hope this time around your vehicle is fixed and ready to go after this repair attempt.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Worst customer service!
No customer service. No one went out of their way to find one answer for you... regardless of how busy it is you make it a point to be able to provide customers service at its finest. Even when I expressed my frustration they said oh sorry ... sorry... sorry fixes nothing. Retrain people! Lack of customer service, no follow up with the customer. Remember Hyundai your making money from us as customers. We the customers are the reason you are in business... don't forget that. Treat people as you would like to be treated.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/13/2017 05:26 AM

Thank you for your response and I apologize about the issues you experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DT
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Douglas T.
Tampa, FL
2013 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not Great.
I am very disappointed in Wesley Chapel Hyundai and the service offered. There is a deffinate disconnect between front and back of the house. The detailed information I gave when setting up the appointment was never given to the service department and as a result several things I wanted done were not. Also I asked for and was charged for new windshield wipers and still have the old ones on my car. This organization in my opinion has become unorganized and lacking in there duties. It will be hard for me to return for further service. I don't expect anyone to personally contact me or anyone to read this. If you do convince me to spend more of my hard earned money at your business.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/02/2017 06:56 AM

Thank you for your response and we appreciate your business Douglas. I apologize about the recent issues you experienced during your last visit. I will work with the team to better communicate within the department so we can address your needs as stated. I am sorry about your wipers. It looks like you were charged installation but not the actual parts. I will give you store credit for the install and mail the wipers to your address on file.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SK
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Suzanne K.
Lutz, FL
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
poor customer service.
Do not try and call ther service dept as you will wait at least 15-20 minutes.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/20/2017 05:11 AM

Thank you for your response and we appreciate your business. I apologize about the issues you are experiencing trying to reach my team and also myself. I will work on seeing where the breakdown is so I can correct it for the future. Our phone system is a work in progress but for your Equus appointments please call my Premium Service Consultants directly so we can have you scheduled in without any delays. Their direct numbers are 813-995-6229 (James Powers) and 813-995-6230 (Anthony LeTourneau). They also have personal voicemails for those lines in case they are with a customer and cannot field your call at that moment. If there is anything else I can assist you with please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DB
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David B.
Wesley Chapel, FL
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
slow service
They have lost their personal touch
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/10/2017 07:12 AM

Thank you for your response and we appreciate your business David :) feel free to reach out to me if there is anything I can assist you with.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not
Not
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/31/2017 05:16 AM

Thank you for your response and we appreciate your business :) If there is something I can assist you with please feel free to email me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RG
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Robert G.
Tampa, FL
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2017
verified customer Verified Customer
Category: Service
The Mechanics and the personnel in the service department with the exception of the scheduling/app't receptionist(s)!
The Mechanics and the personnel in the service department with the exception of the scheduling/app't receptionist(s)!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2017
Service Type: Maintenance
Category: Service
Service Department
The mechanics & service provider at Hyundai.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/14/2017 05:37 AM

Thank you for your response and we appreciate your business. Feel free to reach out to me if I can help.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
ES
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Edwin S.
Tampa, FL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Rip off
A cleaning of the throttle for $90, what is that?
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/26/2016 04:42 PM

Thank you for your response. I apologize about the battery cost on your Elantra typically we see 24-36 month average on battery life.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SM
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Suzanne M.
Brooksville, FL
2008 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It was horrid experience
A minus 10!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/24/2016 04:19 AM

Thank you for your response.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MD
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Michael D.
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor communication and service
I have mad 6 trips to this dealership for the same issue and it has yet to be resolved. They had my car for over a week and not only the issue still remain there are now additional issue that were t present when I dropped my car off. To add insult to injury the gave me my car back with NO gas in it!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 09/12/2016 06:09 AM

.n

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
2013 Hyundai Elantra Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible Customer Service
2 hours for an oil change!!! No multi inspection report given!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2016 01:56 PM

Way too long for the service. Would like to offer you complimentary oil change and tire rotation.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
recall service
I didn't see anything great mor did I feel great treatment
Not Recommended
Employees worked with
JP
JAMES POWERS
DF
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DESWIN F.
Lutz, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Mechanics reassemble parts incorrectly.
My associate James was outstanding, he recceived a 5 star from me. However when I left with my car nothing was working on the steering wheel and the wheel offline to the right. It started to rain about an hour later while I was driving annd behold the wipers were'nt working either. I called the dealership and spoke with a sales manager because it was after hours for the maintenance department. I told him about my problems, especially about the wipers, because I had to report to work at 5am, which the wipers are needed that early in the morning due to heavy dew and possibly rain during this rainy season. His reply was that the service dept. is now close so he couldn't do anything. Being a manager I think that his customer service skills need improvement. He could of at least see if he can place me in a loaner of some sort or spoke with someone who can do something. Basicallly he did not care about my issues or safety at all. I tried to make it to work at 5am the following day with no avail because of my non-working wipers. I had to wait till 7am to report to work. James called me the following morning and took care of the problem for me. I appreciate him for that.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/05/2015 07:40 AM

We are working to make those improvements.
Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2012 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Multiple Issues
Have had the car two months. Professional, polite Service Advisor, but a Tech that abused my car on the test drive (at least pulling out of the dealership from what I witnessed), work that ultimately was not performed correctly, and a Sales Mgr. that only offered to sell me tires - Terrible.
Not Recommended
Employees worked with
JP
JAMES POWERS
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