Business Solutions
SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

Verified Customer
Omaha, NE
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Part ordered accidentally cancelled.
It is not easy to talk to someone or leave a message in service. It takes several calls. The service staff is great, it's just trying to get through. The fact they cancelled my seat belt order, was a concern. Since I had no seat belt for over 2 months. It was my first time to go to woodhouse hyundai for service of this kind. Never had these issues with Olsen or Baxter.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/07/2017 10:29 AM

I am very sorry to hear that your service experience with Woodhouse Hyundai was less than ideal. I would like to get more information about the situation. Would you be willing to speak with me at your convienence? We can either converse by email or phone, which ever you feel the most comfortable with. I look forward to talking to you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
EA
gravatar
Ethal A.
Bellevue, NE
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Determination, Professional, and Respect
JOB WELL DONE !!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/03/2017 06:39 AM

Thank you for the great survey and comment. It sounds like we finally fixed your noise concern. Welcome to the Woodhouse Family!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Elkhorn, NE
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's great; but too far for my normal maintenance.
Very friendly. Put me at ease.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/31/2017 09:39 AM

Thank you for the great survey score. I see by your comment that we are a little out of the way for your maintenance. We are in the process of starting construction on our new building which will be located on 144th & Giles. We estimate completion time to be less than 2 years. Hopefully this will work out better for you. Happy Motoring

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
SL
gravatar
Stacey L.
Omaha, NE
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff
The staff was great
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/31/2017 09:44 AM

Thank you for the 5 star survey. We appreciate the kind comment.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JD
gravatar
James D.
Omaha, NE
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall work
Done on time
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/01/2017 03:59 PM

Thank you for the 5 star survey. Happy to hear that your service experience was a positive one.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
FB
gravatar
Frederick B.
Omaha, NE
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Attentive service- John, the service manager was really great
See above
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/30/2017 05:31 AM

Thank you for the 5 star survey and the vey kind comments. I take pride in making sure every customer's service experience is a positive one.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
IB
gravatar
Isaac B.
Omaha, NE
2015 Hyundai Veloster
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
verified customerVerified Customer
Category: Service
Committed to the customer
Since my initial post John and I have went back and forth over my concerns. He not only listened to the feedback I had but escalated it to the proper teams. The focus Woodhouse puts on taking care of customers and improving when expectations are missed really sets them apart.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Crescent, IA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly, seems thorough
They seemed quite friendly and thorough in looking at my car's issues. Communication was good. Be aware that they are at a temporary location, and you need to find out exactly where to go when you make an appointment.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 11:00 AM

I apologize for our call center not informing you of our temporary location. We have several complaints regarding this matter and have taken steps to correct it. Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
EB
gravatar
Eli B.
Omaha, NE
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Decent service department, nice people.
Title.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:57 AM

Sorry to hear that you vehicle was not washed. I dont recall the weather that day but as I stated to you on the phone please bring your Accent by anything and we will be more than happy to perform a complimentary wash.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RM
gravatar
ROBERT M.
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Met all my needs in an effective, efficient manner.
Did a goid job.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:49 AM

Thank you for the 4 star survey. Is there anything you could share with us that would make sure that your next service visit merits a 5 star rating?

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT
Very polite, professional and quick.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:48 AM

We appreciate the great score and the positive comment, thank you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
DS
gravatar
Daniel S.
Boulder, CO
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic Service
They noticed my car was leaking oil after my service from a fresh oil spot in the parking lot. They called around until they found it out was my car, had it picked up, fixed the problem, and then drove my vehicle back to me. Grade A service. Majority of other service departments would not have noticed the oil spot on their parking lot, much less tracked down whose vehicle it was. Highly recommend them!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/23/2017 07:11 AM

I want to apologize the any inconvienence that the oil leak of presented. Thank you for being so understanding. We truly appreciate the great score and positive comments. Have a great 2017.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Murdock, NE
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant service worker, completed a little slow.
When I made the appt. I was not told it I needed to go to a different location for the service work. the work was fine, but longer than the estimated time I was expecting to wait.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/20/2017 03:05 PM

Thank you for taking the time for complete our survey. I apologize for the longer than expected completion time. I would like to, at your conveinence, visit with you about it. When would be a good time to contact you?

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
PJ
gravatar
Peter J.
Glenwood, IA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ease of location
Work was completed in a timely fashion
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:27 AM

We appreciate the great survey and the positive comment.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JP
gravatar
Jeff P.
Elkhorn, NE
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Woodhouse Hyundai provides good service
They did a great job on my car. Had to wait on a part but communicated with me effectively and I thought the overall cost for the repair was reasonable.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:29 AM

Glad to hear that your visit went well. Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Staff listens to what you ask and provides helpful information.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/17/2017 05:58 AM

We appreciate the 5 stars and thank you for choosing Woodhouse Hyundai. Have a great 2017!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JJ
gravatar
Joel J.
Omaha, NE
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Simple and quick. No issues.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/17/2017 06:33 AM

Thank you for the 5 star survey. Your complete satisfaction is our main goal. Thank you for choosing Woodhouse Hyundai.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JG
gravatar
Jim G.
Omaha, NE
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The outstanding service department is what I really like.
The mechanic (John) came out and explained what he did to fix our car. I am very appreciative and will be sure to come back for future service needs.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/11/2017 11:15 AM

Thank you for the 5 star rating. John is a very valuable part of our team, I will pass this on to him. We look forward to seeing you again. Have a great 2017!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty work
generally good.
Recommended
Employees worked with
JR
JOSHUA D RIDPATH
JD
gravatar
James D.
Omaha, NE
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 01/24/2017 10:31 AM

Sorry to hear that your service visit was not worthy of a 5 star rating. Is there anything you would be willing to share with us that you feel could be improved? Your input is very valuable to us.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.