JAKE RITTER

Mr. Wooten,

I dont have a way to back date a service, however i will more than happy to add one on to the end of your maintance contract.

I apoligize sir, i also agree, we need to be more attentive to the customers needs. again i apoligize. we will get it corrected.

Ms. Minor

This will be addressed today, i apologize.  That is not our intent at all. The service advisor are graded by Hyundai on a 5 star rating and anything less than that is a failing grade, is there anything that we could do to get this corrected? Our goal is to provide you with honest and ethical work on your vehicle. Again i do apologize for the delay upon arrival. 

Ms. Fedor,
First of let me say on behalf of Eckert Hyundai we apologize for the time constraint.
I can assure you that is not our intentions, our job is to look out for your car, so you don't have too. The advisor should have keep you informed if additional time was required. Please see me on your next visit and i will comp your oil change.

Ms. Garrison,

First let me apologize, that is not acceptable at all.
Come see me on your next visit and it is on the house.

Thank you for the posiitve feedback. 

 I apologize you had a less than favorable visit with the service department, 
Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Thank you for the feedback, i would love to know what could be improved, so we can earn a five star on your next visit, the Manufacture (Hyundai) grades us on 5 star rating system where anything less than 5 stars, is a failure in their eyes.

Thank you for the good survey.

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Thank you Mr. Silva for the survey, what could we have done differently to have earned a 5-star rating next time? Please let me know

Thank you sir, i will pass it along.

Thank you we are adding vehicles.

Mr. Asbury, 

 I apologize for the confusion, the manufacture sets things by time and miles, We actually look at said parts and replace them if needed. There is no way to know a filter is dirty without seeing it and on your report they are both good. That is why we didn't replace something you didn't need sir.

Thank you Ms. Phillips

Thank you

Thank you

Thank you

I am so sorry ma'am. it will be addressed.

Thank you that means a lot