Business Solutions
SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
avatar

JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

AC
gravatar
Anne C.
Middleton, WI
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
We always like dealing with Hyundai Service as they are prompt with getting the job done, have a nice waiting room and good cookies.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/23/2016 03:45 PM

Thanks for the great review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
TI
gravatar
Timothy I.
Fitchburg, WI
2013 HYUNDAI SANTA FE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2016
verified customerVerified Customer
Category: Service
Oil change plus tire rotation
Not very satisfied for this service appointment. I was charged for both an oil change and tire rotation but the rotation was not performed. I didn't notice until I retuned home. I returned to the dealership where I got a response that the techinan didn't know why he didn't do it.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
BF
gravatar
Barbara F.
Middleton, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My car was in for an oil change.....time was okay & my car was washed....thank you very much:)
The service dept. is always polite & friendly & I get a cup of coffee & a cookie:-)
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/16/2016 07:36 AM

Thanks for the great 5 star review.  I am glad you enjoyed the cookies and coffee.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduling and parts inventory applications need improvements
I came in to have recall work done on my car. I needed to make a second trip because all the parts that were needed weren't in stock. Once the part(s) were available they completed the work to my satisfaction.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/14/2016 02:23 PM

Thanks for the review.  I apologize you had to make a second trip in for the service to be completed.  Unfortunately some of the campaigns that come out Hyundai does not allow us to preorder parts.  We wish we could have everything here to repair the vehicle every time because it would make things easier for the customer and for us.  I am glad to hear we were able to take care of everything for you on the second trip in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service department!!!
This was my first oil change and everything went just as I was told. The waiting room was clean and offered of cookies or popcorn was a nice surprise. I was told it would take 45 minutes and they came in under that time frame. Look forward to next oil change.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/13/2016 08:46 AM

Thanks for the great review.  We look forward to seeing you next time in to continue with the first year of free oil changes.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
HB
gravatar
Harlan B.
Madison, WI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, good coffee.
Excellent service from everyone. Took less than an hour for oil change and tire rotation.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/08/2016 08:52 AM

Thanks for the great review. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
MK
gravatar
Mukesh K.
Madison, WI
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly & Knowledgable Service Advisors
Service Advisors are really helpful and always provides good suggestions.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 06/08/2016 08:51 AM

Thanks for the great review.  I will make sure to pass the kind comments along to the Service Advisors.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
SJ
gravatar
Sri J.
Madison, WI
2009 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Instead of booking cab. For the customers you should provide a ride.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/24/2016 05:26 AM

Thanks for the great review,  We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Waunakee, WI
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Notch Service Departmenr
We always receive great customer service & top notch mechanical service from Zimbrick Hyundai West.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/24/2016 05:26 AM

Thanks for the 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
RM
gravatar
Robert M.
Madison, WI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service was done to perfection and the service rep, Jeff, did a great job
I was handled in a very professional manner that made me happy I brought my car to Zimbrick
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/20/2016 02:43 PM

Thanks for the 5 star review.  I will make sure the pass the kind words along to Jeff.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My car seat keeps breaking! What would you write here?
My car seat keeps breaking! What would you write here?
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/20/2016 02:42 PM

Thanks for the good review for our dealership.  I would recommend contacting Hyundai directly to voice your concern about your seat.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
SJ
gravatar
Stephen J.
Verona, WI
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and new battery
Excellent service.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/18/2016 09:22 AM

Thanks for the 5 star review.  Hopefully that new battery will help keep your Sonata running for many more years.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
KD
gravatar
Karen D.
Madison, WI
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
Jeff Wenchel provides great customer service. He took the time to have the mechanic show me what needed repaired. I've had consistently good service each and every visit.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice to work with
I appreciate the professionalism and knowledge of the employees
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
RA
gravatar
RONALD A.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personal service
See detailed review previously submitted
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 02/19/2016 12:04 PM

Thanks for the great review.  We look forward to seeing you at your next visit.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
JS
gravatar
JAMES S.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service
Been using Zimbrick service for many years and have never been disappointed!
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
DA
gravatar
DAVID A.
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service.
Able to get me in on short notice. Quick turnaround.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
MT
gravatar
MATHEW T.
Madison, WI
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
The People
My experience at Zimbrick Hyundai has been excellent. From the purchase to the maintenance, the staff was been helpful and friendly.
Recommended
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Possible Case of trumping up business
Hyundai Accent (2012)

As far as I know, all the services provided were done according to book. However, the "book" provided by Hyundai didn't recommend many of the serivices at only 18K miles.

I was somewhat unhappy that they wanted to do lots of expensive service that the owner's manual doesn't suggest at 15K miles. So, I'm more than a little skeptical and am apt to believe that they just look for ways to increase their business bottom line, whether some of the maintenance provided was needed or not. I have to question why Hyundai doesn't specifically recommend all of these services at 15K miles "if" they are really needed.

You can't blame me for being skeptical and dealership repair shops have a bad reputation in this regard. I have not had a similar experience (for the most part) with our Toyota. They follow the maintenance protocol outlined in the owner's books and I've not regretted it in the 10 year's we've owned that vehicle.

Lastly, I wAS offered 10% off of a minimum $100 service if it's completed within a month of this most recent service. Really, how likely is it that I will need that service and be able to make use of the discount so soon after this visit? If I do, it REALLY doesn't speak well for the quality of Hyundai products or the work of this shop.

Sorry if this review seems overly negative but I think people should know. Everyone at the shop treated me nice but I'm not so sure about fair or honestly.
Not Recommended
Employees worked with
avatar
JEFFREY WINCHEL
MD
gravatar
MELANIE D.
Madison, WI
2010 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/28/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Waiting for Actual Repairs
I went in to get my right side mirror fixed. They charged me for the part and told me they would not be able to tell me when they could install it, so I could not make a future appointment. Maybe in the future I will get an appointment and this will actually be fixed but at the moment I was charged for the part and nothing is fixed.
Recommended
CLINT K., Service Manager from Zimbrick Hyundai West responded on 11/06/2015 05:53 AM

Melanie,  I apologize for the miscommunication.  We do require pre payment for any part that has to be painted.  Once the part returns from being painted we will schedule an appointment to get it installed. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Employees worked with
avatar
JEFFREY WINCHEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.