Verified CustomerThanks so much for your review! We totally apologize for the issues you has last visit, that is not how we usually conduct ourselves. We will have a word with the staff regarding our perception during your last service visit and make sure it doesn't happen again moving forward. We should have taken our time and communicated properly to you and assisted you with the brake and oil change scheduling. For the issues, I have notated your account with a complimentary oil change and 15% off any future services you may need. We hope to have another opportunity to service your vehicle and hope to change your perception next visit if given that opportunity. We do hope to see you again and hope your next visit is a better one. Please feel free to reach out if you would like to schedule an appointment to come back in, I would be happy to take care of that for you. We are always here so don't hesitate to reach out, we are here for you! We appreciate you and hope to see you again soon!
Verified CustomerThank you for your response, William! We totally apologize about the issues you had during your last visit, that is not how we usually conduct ourselves. We will address the cleanliness issues and also the way in which you were treated to the staff so we can make sure it doesn't happen again. For the inconvenience, I have notated your account with a complimentary wash, vacuum, windows, and tire shine cleaning for future use with no expiration. We do hope to do better by you next visit and hope to have an opportunity to change your perception. Please feel free to reach out if we can assist you further, we are here for you!
Verified CustomerThank you for your response, Jeffrey! We appreciate your business and feedback :) We do apologize for the issues you noticed last visit and we hope to improve those items you noted moving forward. We will look into our amenity set and see what we can do to improve. We do offer vending machines in the service area and also a courtesy wash on requests. For the inconvenience, I have notated your account with a complimentary oil change and wash and vacuum for future use. We do hope to see you again and hope to have another opportunity to service your vehicle. Please feel free to reach out if you have any further suggestions, all input is appreciated and welcomed! We are here for you, don't hesitate to reach out to us.
Verified CustomerThank you for your response, Gina! We appreciate your business and feedback :) We totally apologize for the issues you had last service and that the wait was too long. We will look at our scheduling and see what we need to change to make the wait time more acceptable. I remember notating your account last July with a complimentary oil change that you utilized this visit. If you have any more details regarding your experiencing please share that with me so we can relay to the staff and try and improve moving forward. We apologize again for the inconvenience we caused you, that was not our intention. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Our oil change wait times usually average around an hour to complete with the inspection we perform as part of that service, two hours is not acceptable and we need to correct that moving forward. Please feel free to reach out to me if I can assist you further, we do hope for another opportunity to change your perception.
Verified CustomerThank you for your response, Mark! We appreciate your business and feedback :) We totally apologize about the long wait you experienced. We are working on our appointment allocation and also trying to add more staff to accommodate the growth we are experiencing. For the inconvenience, I have notated your account with an additional complimentary oil change for future use. We do hope to see you again and with better results. I hope Justin was great with you otherwise! Please feel free to reach out to me if I can assist you further, we are here for you!
Verified CustomerThank you for your response, Angel! We appreciate your business and feedback :) We totally apologize for the issues last visit and for the long wait time. For the inconvenience, I have notated your account with a complimentary oil change and wash and vacuum for future use with no expiration. We do hope to see you again and with better results. Please feel free to reach out to me if I can assist you further, we are here for you!
Verified CustomerThank you for your response! We appreciate your business and feedback :) We totally apologize about the issues you've experienced during your last couple of service visit. We should have done a better job with checking the vehicles service history before the recommendations were presented. I will have a word with the staff and make sure we understand the importance of the inspection report and making sure we are doing our due diligence for recommendations and checking service history. For the issues, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise during your visit. We do hope you give us another opportunity in the future. Please don't hesitate to reach out to me if I can be of further assistance, we are here for you and value your opinion and experience.
Verified CustomerThank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the delays you have experienced, we are working to add more staff and are looking at our scheduling to alleviate those times. For the issues, I have notated your account electronically with a complimentary oil change and rotation for future use with no expiration. We would love to see you back and to give us another opportunity to make things right. Please feel free to reach out to me if I can assist you further, we are here for you!
Verified CustomerThank you for your response, Michael! We appreciate your business and feedback :) We totally apologize for the misdiagnoses and the repeat visits, that is not how we usually conduct ourselves. I hope we have remedied the issue for you once and for all. For all the troubles, I have notated your account electronically with three complimentary tanks of gas for future use and no expiration. Please let us know if we can be of further assistance, we are here for you!
Verified CustomerThank you for your response! We appreciate your business and feedback :) I apologize about the long delay with the parts ordering for your wheels. We try to expedite the shipping as best we can but it is based on part availability unfortunately. I hope the vehicle is running great after the incident with the tires and I hope Justin took great care of you when you came in. This survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the long wait time for the parts, I have notated your account with a complimentary oil change and tire rotation for future use. We hope to see you again and with better results! Thank you for coming to visit us and we do hope to see you again. Please reach out to me if I can assist you further.
Verified CustomerWe apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you
Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
Verified CustomerWe apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you
Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Thank you for taking the time to speak with me, I greatly appreciate it! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.
Verified CustomerThank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.
Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.
