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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Zephyrhills, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Friendly and efficient
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/09/2018 05:27 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JL
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John L.
Brooksville, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent
Excellent
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/09/2018 05:27 AM

Thank you for your response, John! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JW
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Janelle W.
Lake Alfred, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!
Great!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2018 03:29 AM

Thank you for your response, Janelle! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
HK
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Hung K.
Tampa, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
They are not just great on customer service, they also care about customer. I was there with my baby for oil change and that day was raining a little. After they were done with oil change they even drove the car inside the service area for us so we wouldn’t get wet. This thoughtful act but means a lot for us, specially my baby had a quite high temperature that day. Thank you very much!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/05/2018 11:17 AM

Thank you for your response, Hung! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MJ
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Monika J.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
New Car follow up
Brought back for wheel balancing at 1500 miles - I initially was told all new cars are out of balance - so I had to bring it back - I hope it's okay now...
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2018 11:45 AM

Thank you for your response, Monika! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MD
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Michael D.
Lutz, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
application of rear bumper protection
Dont think it was properly installed to fully protect the rear bumper
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/01/2018 11:48 AM

Thank you for your response, Michael! We appreciate your business and feedback :) If you have concerns with the installation of the protector please bring it by so we may inspect!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
OG
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Ondinia G.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The service dept is able to assist you with all of your car needs
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/31/2018 11:49 AM

Thank you for your response, Ondinia! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CL
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Camilla L.
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly employees
The service quick and complete.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/30/2018 05:38 AM

Thank you for your response, Camilla! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2013 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Staff
Poor wait time and service reps.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2018 11:02 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the communication issues you had with my staff, that shouldn't have happened to you. I will definitely have a word with them so we can improve moving forward. I apologize Justin left early due to personal matters but should have communicated to you regardless. For the inconvenience, I have notated your account with a complimentary oil change and rotation for future use. The tires you purchased do have a 2 year in house road hazard coverage, the 1st year is fully covered and the 2nd year is 50% coverage. Please feel free to reach out to me if I can assist you further and I am happy to hear the gentleman that cashed you out was able to take care of you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AB
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Alden B.
San Antonio, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good reliable trustworthy work
See title.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/28/2018 02:21 PM

Thank you for your response, Alden! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CW
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Carol W.
Land O Lakes, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Fast
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/20/2018 11:50 AM

Thank you for your response, Carol! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KD
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Kenneth D.
Wesley Chapel, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Very good experience for my vehicle service, as always
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/16/2018 10:09 AM

Thank you for your response, Kenneth! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JL
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Joseph L.
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai recall
Service writer was very knowledgeable and recall was performed very quickly.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/16/2018 06:54 AM

Thank you for your response, Joseph! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BM
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Bill M.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
They get me in and out in a timely mannor
My 2011 Sonata has given me very good service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/14/2018 04:48 PM

Thank you for your response, Bill! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Mariaville, ME
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
review
No complaint
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/11/2018 05:27 AM

Thank you for your response, Bailey! We appreciate your business and feedback :)J.V. NicolasAssistant Service Manager(727)-753-7908jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
AR
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April R.
Land O Lakes, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
The service technician Justin was awesome and helped me with a few mechanical issues.

Very pleased.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/11/2018 03:18 AM

Thank you for your response, April! We appreciate your business and feedback :)J.V. NicolasAssistant Service Manager(727)-753-7908jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Brooksville, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast service
I was in and out in 45 mins for an oil change and tire rotation!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/11/2018 03:19 AM

Thank you for your response! We appreciate your business and feedback :)J.V. NicolasAssistant Service Manager(727)-753-7908jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unacceptable time frame to replace tires and twobrims
Unacceptable time frame to replace tires and
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/08/2018 03:35 AM

Thank you for your response! We appreciate your business and feedback :) I apologize about the long delay with the parts ordering for your wheels. We try to expedite the shipping as best we can but it is based on part availability unfortunately. I hope the vehicle is running great after the incident with the tires and I hope Justin took great care of you when you came in. This survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the long wait time for the parts, I have notated your account with a complimentary oil change and tire rotation for future use. We hope to see you again and with better results! Thank you for coming to visit us and we do hope to see you again. Please reach out to me if I can assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
EK
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Edmund K.
Wesley Chapel, FL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service Department
Your service department is decent. As a Genesis owner, I do think, your dealership lacks that extra attention and service manager's undivided attention that I expect from other manufacturer's like Lexus or Mercedes. Your dealership needs to up the game in treating customers when they arrive to drop off their cars. The counters at the Service manager's desks look like Grand Central Train station, too busy and too Chaotic. As a Genesis owner, I feel like I should be treated with priority and first class service including loaner cars. This may not be your dealership problem, this may be a Hyundai company issue. Hyundai as a Car company still seems to be operating like a fly by night, low budget low income cheap car company. I will contact Hyundai directly and let them know how I feel.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/08/2018 03:11 AM

Thank you for your response, Edmund! We appreciate your business and feedback :) We are working to improve our amenities and also appearance moving forward. Thank you for taking the time to provide us ideas that will only help us improve!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer comes first
Always welcoming and courteous and very professional.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/08/2018 03:12 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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