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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
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JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DT
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Darren T.
Minneola, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Service was great even told me what I need to do to get the most out of my money.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/18/2018 11:06 AM

Thank you for your response, Darren! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
VB
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Vicki B.
Land O Lakes, FL
2017 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Ok for a car place but...
The tv in the lounge area is so loud and there is no quiet place for people to go. Some folks like to read or work while they are waiting.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/18/2018 04:36 AM

Thank you for your response, Vicki! We appreciate your business and feedback :) We will try to make a space secluded from the noise in the future expansion plans. Thank you for the input.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MT
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Michael T.
Brooksville, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
SERVICE
This service has will require 3 visits to complete.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/14/2018 08:47 AM

Thank you for your response, Michael! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JR
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John R.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer experience
The customer service is off the charts. Comfortable waiting area and great coffee,
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/09/2018 12:28 PM

Thank you for your response, John! We appreciate your business and feedback :) thank you for the kind words!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
June 29th visit
Everyone is pleasant and you are in and out quickly.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/03/2018 01:02 PM

Thank you for your response! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
JD
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Jason D.
Land O Lakes, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and quality service
I was expecting to be at the service center for about two hours waiting while my car was getting an alignment and air filter change. I had an appointment, but it was still a busy Saturday afternoon. Nonetheless, my car was done within one hour of my parking it until the gentleman came to tell me the repairs were completed.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/03/2018 10:36 AM

Thank you for your response, Jason! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
DG
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David G.
Tampa, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good Service
This is my second vehicle with Hyundai. When the car needs to be serviced it is done quickly and without issyes
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/03/2018 03:22 AM

Thank you for your response, David! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Prompt Service
Same day appt as requested, excellent service, and courtesy ride
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/30/2018 01:59 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
HH
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Hector H.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Effective and respectful representative.
The service representative was very effective and respectful. The time was very good.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/29/2018 09:25 AM

Thank you for your response, Hector! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
FK
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Florence K.
Apollo Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Accomodating
They really went out of their way to get my vehicle service completed in time for me to get back to my office for a conference call - scheduled after I had booked my car service!!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/29/2018 03:22 AM

Thank you for your response, Florence! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KM
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Kaniece M.
Spring Hill, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Customer Service and Prompt Service
From my initial salesperson Scott to maintanence performed on my new Hyundai I have had a great experience. There was never any pressure to purchase and they were very helpful in getting my payments where I need them. My salesman followed up with me on my satisfaction with my new vehicle and offered assistance with anything in the future. Even the finance manager was honest and pleasant to deal with, I've never experienced that! When I come in for my service appointment they always greet me promptly and get my vehicle right in for service. They give me an estimated time for service to be completed and they are pretty much on the money, which I appreciate!

I would definitely recommend anyone who is looking into purchasing a Hyundai to visit Hyundai of Wesley Chapel they are really a great dealership to do business with!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/27/2018 05:12 AM

Thank you for your response, Kaniece! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service writer very friendly
The service department service writer was friendly and professional.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/27/2018 04:36 AM

Thank you for your response! We appreciate your business and feedback :) I totally apologize about us missing the maintenance light reset. Please feel free to email me or call me at your convenience so I can help walk you through the reset procedure. I will have a word with my staff so we can improve moving forward and I apologize for the mistake. This survey does reflect Justin directly so I hope he provided you with 5 star service and was great otherwise! Please feel free to reach out to me if I can help further and I will be awaiting your call or email for the maintenance light reset!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SS
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Sarah S.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Thank you
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/26/2018 03:21 AM

Thank you for your response, Sarah! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
PD
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Paul D.
Apollo Beach, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hyundai Service
Great customer service. Very efficient operation.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/19/2018 03:38 AM

Thank you for your response, Paul! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Brandon, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Have bought four Hyundai's ,over the years,at this dealership.
Have always been treated fairly,and service has been great.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/18/2018 05:48 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SV
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Sajeev V.
Tampa, FL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review of Justin
Justin was the service manager and he did an excellent job. He was prompt and caring.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/17/2018 12:19 PM

Thank you for your response, Sajeev! We appreciate your business and feedback :) happy to hear Justin was great!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RF
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Ronnie F.
Dade City, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast and excellent customer service
Came in just for an oil change on Friday so I assumed my wait would be long, but I was in and out in no time, Also Service rep was great...
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/14/2018 03:20 AM

Thank you for your response, Ronnie! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DD
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David D.
Gilbert, AZ
2012 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
great service and follow through
did a great job resolving all the issues and would definitely recommend.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/12/2018 11:21 AM

Thank you for your response, David! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CS
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Charles S.
Brooksville, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
In and out in 15 minutes with the problem solved doesn't get better than that
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/12/2018 03:20 AM

Thank you for your response, Charles! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Longer than usual waiting time.
Same good service and friendly employees as always, however, my appointment took longer than usual for a 15,000 mile service. Appointment time was 8:00am; I arrived on time, but didn't leave until almost Noon. Have had this type of maintenance work done before, and it never took as much time to complete. Maybe they were short-staffed on technicians that day? Still happy with the dealership, and anticipate buying my next car there again.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/09/2018 05:25 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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