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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
verified customer Verified Customer
Category: Service
4
Clean and friendly place . Love my Sonata. Within my reach.
Recommended
Employees worked with
JW
JUSTIN WORRELL
VS
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Venita S.
Land O Lakes, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2018
verified customer Verified Customer
Category: Service
4
Clean and friendly place . Love my Sonata. Within my reach.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/16/2018
Service Type: Maintenance
Category: Service
Friendly people
Nice ppl
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/17/2018 04:18 AM

Thank you for your response, Venita! We appreciate your business and feedback :) I apologize about the issue with the noise you are hearing. Please bring it back to us and we can see whats going on! We are here to make things right. I hope Justin was great with you otherwise and provided you with 5 star service. Please feel free to reach out to me and let me know when you would like to come back in. For the issue, I have notated your account with a complimentary tank of gas for future use. Looking forward to hearing from you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/17/2018 10:58 AM

Thank you for your rescore!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JD
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James D.
Palm Harbor, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Warranty Work
Work was completed in a timely and efficient manner. I appreciate the help service rep Justin Worrell provided.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/15/2018 10:45 AM

Thank you for your response, James! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2014 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Cool
Service was better than before regarding time spent there. Other times I spent 2 to 3 hours for a oil change and AC service which was too long but this time about an hour for a oil change and tire rotation. I did noticed the dealer service dept was pretty empty and they had appts available thruout the week available at anytime. Perhaps customers got tired of spending long hours there
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/14/2018 04:17 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JH
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James H.
Wesley Chapel, FL
2018 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I was in and out much faster than I anticipated.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/10/2018 03:15 AM

Thank you for your response, James! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CH
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Charles H.
Land O Lakes, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/10/2018 03:19 AM

Thank you for your response, Charles! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly and courteous
Same
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2018 12:12 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
IR
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Indira R.
Tampa, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Justin is awesome
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/08/2018 11:15 AM

Thank you for your response, Indira! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2011 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful visit
Awful customer service. Awful maintenance.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2018 04:15 AM

Thank you for your response! We appreciate your business and feedback :) We totally apologize for the issues you experienced last service, that is not how we usually handle ourselves. We should have done a better job at communicating with you and that is on us. I will forward this to Keith, the Service Manager, and he will be reaching out to you regarding the issues you experienced. I apologize again for the issues but we are here to help and try to mend the relationship. Please feel free to email me if I can be of further assistance.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Elantra Owner
Fast, friendly, and well priced services.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/06/2018 08:51 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good dealer for service
Nice people to do business with
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/02/2018 12:03 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BM
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Brandon M.
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Multiple times lied
I brought my vehicle in for a recall on a sensor. On the way to the dealership, I’ve only had the car a month maybe, the air pressure warning light illuminated so I asked the service professional to have them take a look at the tires when they did the sensor and he said “sure, no problem.”
I came to pick up the car and the professional told me that the tire pressure sensor wasn’t resetting and it may when I drive it a little more. I asked what was wrong and he said that they just put some air into it. As I was driving home I noticed the tire pressure was showing on the display and 3 tires were at 28psi and the fourth was at 26, this was the one causing the error light. I returned home and checked the door jam to verify the recommended psi. The recommended psi is 35. I filled all tires to 35 and the error was eliminated.
Now either the professional lied to me, the technician lied to the professional or the staff is just incompetent. Either way, it is bad because when I purchased the car the “Maintenance Interval” warning came up and when I called they said the technician didn’t reset the computer. This was a loaner and had around 4K miles on it already. But again, the technician was incompetent and couldn’t complete a simple task.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/02/2018 12:20 PM

Thank you for your response, Brandon! We appreciate your business and feedback :) I totally apologize about the issues you experienced last visit, that is not how we usually conduct ourselves. We should have done our due diligence and addressed the tire pressure concern for you if it was as simple as filling the tires with air. I will communicate this with my staff so we can figure out why this wasn't addressed properly. I will also have him check his tire gauge for accuracy to make sure it was not a tool malfunction. For the issues, I have notated your account with an additional complimentary oil change and tank of gas for future use. Please reach out to me if I can further assist you, I am here to help. I hope that our staff will use this feedback to improve moving forward and we do thank you for your feedback.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AB
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Alden B.
San Antonio, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Elantra failure to start.
Prompt, attentive, and caring service from dealer.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/02/2018 03:13 AM

Thank you for your response, Alden! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Brooksville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service and service advisor were great.
Everything great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 08/02/2018 03:13 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
GD
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Gina D.
Tampa, FL
2018 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/30/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Slow and Unprofessional
Took over an hour for an oil change that I had a scheduled appointment for. Employees were sitting around in the service area, and one individual was even singing loudly. Although I love my Hyundai, I would rather pay a few extra dollars to have the work done somewhere else in a timely manner.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/31/2018 03:34 AM

Thank you for your response, Gina! We appreciate your business and feedback :) I totally apologize for the issues last visit, that is not how we usually conduct ourselves. We are working to add staff to decrease the wait times moving forward and to also increase productivity. For the inconvenience, I have added an additional complimentary oil change to your account for future use. We hope to see you again soon and do better by you next visit. Please don't hesitate to reach out to me if I can assist you in any way, we are here for you and value you as a customer.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CS
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Catherine S.
Brooksville, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
knowable service advisors
Appreciate how my adviser listened to my concerns and opted me inform on the situation with my car.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/29/2018 01:54 PM

Thank you for your response, Catherine! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SM
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Shelby M.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
Good job
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/24/2018 09:48 AM

Thank you for your response, Shelby! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JE
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Jessica E.
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
fast Service with appointment
Today's customer service was excellent. After running personal errands all morning with my 1-year-old daughter my last stop was at Hyundai of Wesley Chapel, by this time I was exhausted. The service clerk was very nice he got my vehicle information within 60seconds of entering the door, I arrived at 1510 and was out of the door by 1545. I really appreciated that great customer service and efficient service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/21/2018 05:10 AM

Thank you for your response, Jessica! We appreciate your business and feedback :) glad to hear Justin took great care of you!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SL
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Stanley L.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
great service
Had my oil changed and tires rotated and balanced and an alignment. All was done in a timely manner and I was back on the road a lot quicker than I thought it would take.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/20/2018 03:35 AM

Thank you for your response, Stanley! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
EJ
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Errol J.
Land O Lakes, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 07/19/2018 03:20 AM

Thank you for your response, Errol! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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