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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Brooksville, FL
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Problems Not Addressed
I reported a clicking / tapping sound coming from the front end at startup when cold and provided a recording of this sound. Also reported a rattle in the front end at high speed. Start up sound continues; no opportunity to test for rattle. Still awaiting a call re a loaner so they could keep the vehicle for further evaluation.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/07/2018 07:11 AM

Thank you for your response, James! We appreciate your business and feedback :) I apologize about the issues you are still having with the vehicle. Please let me know when you are able to come in for us to check out that concern, if we don't have a loaner vehicle available we can always get you in a enterprise or hertz rental vehicle. We can perform a ride along with my shop foreman to pin point the exact issue you have. I can coordinate that with John, our Fixed Ops Director, so we can remedy the issue for you. I hope Justin was great with you otherwise, this survey does reflect him personally. If you were happy with him please rescore him a 5 star he would appreciate it so much Feel free to email me regarding the issue and your availability so we can take care of that concern for you.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Spring Hill, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Review
How can I tweet the maintenance screen?
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/07/2018 03:47 AM

Thank you for your response! We appreciate your business and feedback :) In the owners manual if you search in the back of the book "Maintenance Reminder/Reset" it will show you how to reset the maintenance reminder. If you have any further question please feel free to reach out to me!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JL
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Jeanne L.
Wesley Chapel, FL
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Love the Car and dealership is very convenient
Vehicle purchased in New Port Richie, but serviced here in Wesley Chapel so I can't comment on sales. They do have sufficient service staff to help you and they were attentive.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/07/2018 03:51 AM

Thank you for your response, Jeanne! We appreciate your business and feedback :) I apologize about the long wait time you experienced. I will talk to the staff regarding the communication issues you had so it doesn't happen again. Please feel free to email me if I can assist you further.



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DR
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Dennis R.
Tampa, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy!
The service I receive has lways been the tops! I am always treated like a personal friend.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/04/2018 03:33 AM

Thank you for your response, Dennis! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KK
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Kristi K.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Misinformation
I was told at the time of sale that I’d get 1 year of free oil changes. (He knew I was eating a 15k/year lease) at this oil change I was informed it was my last free one even though a year won’t be until August. I am not a fan of telling people whatever they can to sell a car when it’s a lie. I sold cars for many years and did not participate in these kind of tactics. I can get oil changes and other device anywhere so I won’t be coming back here for it.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/02/2018 10:02 AM

Thank you for your response, Kristi! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JF
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John F.
San Antonio, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Priivate
Past, present and future foretold
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/01/2018 03:05 PM

Thank you for your response, John! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
LS
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Lawrence S.
Zephyrhills, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service...
Always a pleasure when I visit WCH
Being a cancer patient, I can't always keep appointments due to the fact that somedays are not as good as others...But the staff at WCH always tries to accommodate my time frame... providing quick service with a pleasant and clean waiting area. Once again Thank You :)
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/01/2018 08:55 AM

Thank you for your response, Lawrence! We appreciate your business and feedback :) stay strong!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Dade City, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
It was such a wonderful experience like eating a York peppermint patty!
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/27/2018 03:07 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Valrico, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Santa Fe Service
Car was serviced and returned exactly on time
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/23/2018 05:00 PM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CF
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Carlos F.
Lutz, FL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Competent and professional staff makes for great service
From getting the service appointment to completing the scheduled work on time makes for a satisfying experience.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/17/2018 05:52 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
MH
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Michelle H.
Hudson, FL
2018 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
needs improvment
1.5 hour for a scheduled oil change
our car was done for 15 min parked in the lot and no one said it was completed
oil hand prints on door handle
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:55 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JW
JUSTIN WORRELL
PG
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Patricia G.
San Antonio, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Good service
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/12/2018 07:52 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
AO
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Anayeli O.
Bushnell, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great
Fast friendly service.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/10/2018 06:25 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
SB
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Suzanne B.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tire Repair
As always very quick even though I wasn't there for service but I don't trust my vehicle to anyone else.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/06/2018 02:35 PM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Saint Petersburg, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very timely service this tie
more pleased than the first time there, was disappointed with length of time it took and the lack of cleanliness of my vehicle when done
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/06/2018 06:09 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
SW
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Shane W.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
2 hours for an oil change
Made an appointment for a 9am oil change and my car still took 2 hours to service. Other warranty service was done on my car without it being explained to me or what time frame I should expect it to be done in.
Not Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/06/2018 06:11 AM

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
Great service.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 04/02/2018 09:06 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
PK
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Patricia K.
Lutz, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
I go t to the dealer a little early for my appointment and they took me right away and I was done in 1/2 hour.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/30/2018 08:35 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
BB
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Bonnie B.
Dade City, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First service appointment
Everything done in a timely manner.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/27/2018 05:42 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service With A Smile
It was very pleasing to be greeted with a smile as well as good service.
Recommended
TROY M. from Hyundai of Wesley Chapel responded on 03/26/2018 08:02 AM

We appreciate your business. Thank you



Troy Morgan
Service Manager
Hyundai of Wesley Chapel
813-995-6233

Employees worked with
JW
JUSTIN WORRELL
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