Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

DJ
gravatar
Donnie J.
Fl, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Only place I go for service, tires, questions
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/17/2021 05:54 AM

Thank you so much for the 5 Star Review Donnie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WL
gravatar
William L.
Lutz, FL
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customer Verified Customer
Category: Service
Service director
When my car was taking a while to be repaired the service director (John) personally began to call me to give me updates on the progress. I really appreciate him taking the time to do that.
Recommended
Employees worked with
JW
JUSTIN WORRELL
WL
gravatar
William L.
Lutz, FL
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customer Verified Customer
Category: Service
Service director
When my car was taking a while to be repaired the service director (John) personally began to call me to give me updates on the progress. I really appreciate him taking the time to do that.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/10/2021
Service Type: Repair
Category: Service
Service advisor poor communication
Had trouble getting service advisor to update when he said he would. Car in service for extended period (26 days). Poor communication until service Dept director took over case and began updating us when he said he would. Still do not feel AC is 100% fixed and not getting a return call from advisor after 2 messages left for him.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/11/2021 05:59 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
ND
gravatar
Nora D.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Consistent service.
I can get dealer service closer but worth the drive.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/01/2021 06:05 AM

Thank you so much for the 5 Star Review Nora! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DA
gravatar
Deborah A.
Land O Lakes, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Prompt turnaround time
Vehicle was completed quickly
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/27/2021 06:02 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LL
gravatar
Laura L.
San Antonio, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customer Verified Customer
Category: Service
Thank you
Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!
Recommended
Employees worked with
JW
JUSTIN WORRELL
LL
gravatar
Laura L.
San Antonio, FL
2014 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customer Verified Customer
Category: Service
Thank you
Initially, we were less than satisfied with our service visit. However, the service manager, John, was quick to resolve the situation. We genuinely appreciate his efforts to ensure our customer satisfaction. We will definitely return for future service visits. Thank you!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/17/2021
Service Type: Maintenance
Category: Service
Service?
This visit was not a good service department interaction. Prior visits were ok, but this time, not so much. We are happy with our vehicle, however, less than satisfied with the service department on this occasion.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/18/2021 06:16 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SP
gravatar
Sharon P.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Love this place
I've been buying my cars and having scheduled maintenance through their service department since 2007. I've never had a complaint about customer service or quality of work performed.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/01/2021 05:33 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WN
gravatar
William N.
Zephyrhills, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Customer Service
The service associates are always friendly and listen to the customers needs.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:17 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AJ
gravatar
Adam J.
Land O Lakes, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Experience
Great service provided quickly at a great price, highly recommend!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/17/2021 06:03 AM

Thank you so much for the 5 Star Review Adam! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Hyundai Service Reair
Would Recommend this dealership for purchase and service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/14/2021 07:42 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
RG
gravatar
Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Employees worked with
JW
JUSTIN WORRELL
RG
gravatar
Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customer Verified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Repair
Category: Service
repeat service
professionally handled very well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:16 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:12 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Ramaswami. Our goal is to provide you with the best possible service and maintain your valued confidence. We do hope that Justin provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and as a token of our appreciation I have notated your account with a complimentary oil change and tire rotation. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that I am graded upon
If you were pleased with the complimentary oil change and tire rotation
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with
JW
JUSTIN WORRELL
EM
gravatar
Elizabeth M.
Fort Lauderdale, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
No review.
I do not want to review in addition.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/04/2021 01:07 PM

Thank you so much for the 5 Star Review Elizabeth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PC
gravatar
Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything went well.
Everything went well. I was able to use, their lift services to go home& return for my car.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:16 AM

Thank you so much for the 5 Star Review Patsy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
IM
gravatar
Iavor M.
Tampa, FL
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reliable and trustworthy
This is my preferred location for service and repairs. I have done a few. Prices are comparable, but you know the work will be done properly. I feel comfortable when I drop my car for repairs. I don't feel pressured into additional work.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:19 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
ER
gravatar
Elvis R.
Tampa, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customer Verified Customer
Category: Service
tune-up & oil change
Great service as always & customer service would refer to family& friends
Recommended
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Male
Quick and efficient
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/16/2021 12:31 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service and Products
Had a good experience with my oil change and tire rotation. Quality service and helpful personnel.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/12/2021 05:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Odessa, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!
Great customer service staff @ the Wesley Chapel facility!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/11/2021 01:34 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.