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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

JB
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James B.
Dade City, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service experience
I took my car in and waited for it, Justin made sure that they serviced my car as quickly as possible, I was pleased with this.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/25/2021 07:22 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MC
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Marsha C.
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Wesley chapel Hyundai services was oustanding
The Service Manager was personable and gave personal service to understand my needs. I am a disabled vet whose husband died recently and The manager made sure my vehicle was properly serviced.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/23/2021 01:33 PM

Thank you so much for the 5 Star Review Marsha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service
Thank you for all y’all do at Wesley Chapel Hyundai
PAIGE P. from Hyundai of Wesley Chapel responded on 09/22/2021 06:32 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LA
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Leon A.
Tampa, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick and professional
Quick and professional service and checkin
PAIGE P. from Hyundai of Wesley Chapel responded on 09/17/2021 12:55 PM

Thank you so much for the 5 Star Review Leon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Professional and friendly service.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/17/2021 05:20 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2021 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/11/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Incomplete
Took my car in for scheduled 7500 maintenance…..oil was changed but that was it. Tires should’ve been filled and rotated, fluids should’ve been topped off, car should’ve been returned washed, and the car was returned with approximately 25 more miles on it than when I drove it in. Additionally, scheduling the visit was an absolute nightmare. The website wouldn’t work and then when I called to schedule they couldn’t fit me in for MORE THAN A MONTH for a standard appointment. Service is usually pretty good here but this experience was not.
JOHN W C. from Hyundai of Wesley Chapel responded on 09/13/2021 09:29 AM

Thank you for taking the time to complete the survey. I will be contacting you to discuss your service experience. Sincerly, John Cate Hyundai of Wesley Chapel Service Manager.

Employees worked with
JW
JUSTIN WORRELL
YC
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Yves C.
Wesley Chapel, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2021
Service Type: Maintenance
10
Category: Service
Good job
I've had some issues getting my car service however the youg man who helped me was exceptional he is a true professional an asset to your company keep up the good work
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2021 11:12 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

JOHN W C. from Hyundai of Wesley Chapel responded on 09/11/2021 11:18 AM

Thank you for taking the time to speak with me, I greatly appreciate it! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
JW
JUSTIN WORRELL
WV
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Wanda V.
Riverview, FL
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
disappointed
just very disappointed. The things they offer was not completely true
PAIGE P. from Hyundai of Wesley Chapel responded on 09/04/2021 06:32 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
San Antonio, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil Change
Like going there but waited two hours for oil change
PAIGE P. from Hyundai of Wesley Chapel responded on 08/28/2021 05:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
TK
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Teresa K.
Spring Hill, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Service
The staff was very friendly and accommodating. Excellent service!
PAIGE P. from Hyundai of Wesley Chapel responded on 08/27/2021 05:29 AM

Thank you so much for the 5 Star Review Teresa! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
ED
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Edwin D.
Zephyrhills, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Fantastic
Appreciate your service but this survey is time consuming.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/19/2021 05:17 AM

Thank you so much for the 5 Star Review Edwin! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JW
JUSTIN WORRELL
CB
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Corie B.
Brandon, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service
Never any issues when I go here. I've been doing so for many years and always return...Highly Recommend.
PAIGE P. from Hyundai of Wesley Chapel responded on 08/11/2021 10:35 AM

Thank you so much for the 5 Star Review Corie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JJ
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Joseph J.
Lutz, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
John Cate was very helpful in getting my car serviced in a very timely manner.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/04/2021 05:33 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DS
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Dennis S.
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service appt
Justin was TERRIFIC!
Recommended
Employees worked with
JW
JUSTIN WORRELL
DS
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Dennis S.
Tampa, FL
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
Category: Service
Service appt
Justin was TERRIFIC!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Repair
Category: Service
Lithia Motors Doesn’t care about its customers!!!
I’ve been dealing with this dealership for 12 years and they are nothing but exceptional, professional, and customer friendly! All that changed when Lithia motors purchased them. Lithia Motors has managed to implement policies that inconvenience customers and cost them more money. The employees know it and openly talk about it. John Gauvey is the only reason I continue to deal with this dealership and their poor ownership. Lithia motors has ruined what John Garvey and Scott Fink have spent years building.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/16/2021 05:49 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PT
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Phyllis T.
Roanoke, VA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department will WOW you!
Service department is exceptional in problem solving with quality professionalism.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/14/2021 07:02 AM

Thank you so much for the 5 Star Review Phyllis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Riverview, FL
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs better Service entrance recording
Update the waiting area seating.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JW
JUSTIN WORRELL
JH
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Julie H.
Zephyrhills, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
It seems like every time I go to my local dealership, they get quicker and quicker. Or I just choose the right day/time, lol. I wouldn't take my Kona anywhere else because they do such a great job!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:58 AM

Thank you so much for the 5 Star Review Julie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
warrantee work
Part was ordered and installed within a week
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/07/2021 07:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MP
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Matthew P.
Spring Hill, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Fast and friendly staff
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/18/2021 05:41 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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