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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

ER
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Elvis R.
Tampa, FL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
verified customer Verified Customer
Category: Service
tune-up & oil change
Great service as always & customer service would refer to family& friends
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/10/2021
Service Type: Maintenance
Category: Service
tune-up & oil change
usually great service,not this time
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/10/2021 07:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
VP
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Vikram P.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
No
No review ,too boring
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 11/23/2020 04:02 AM

Thank you so much for the 5 Star Review Vikram! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JM
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Jeffrey M.
Tampa, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
BAD BATTERY
I had to replace my battery Oct 19. On the 27th my car would take start. Once I got it started I rushed to the dealer (24 miles in 6pm traffic!) I hadn't even put the car in park and the tech came out to replace the battery. It was shipped with a dead cell. Even though it was nearly closing time, they took the time to check the car to make sure there was nothing else going on. They popped the new battery in, and I was on my way! I did have an issue with the roadside assistance, as they wouldn't come into the parking garage where the car was parked, but due to the good advise of one of the dealer staff, we did get it going!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/04/2020 06:59 AM

Thank you so much for the 5 Star Review Jeffrey! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Review
Friendly professional staff
Prompt service
Clean comfortable environment
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/27/2020 07:34 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MT
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Marilyn T.
Zephyrhills, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People
For the 4 years that I have been going there the people that work there are very friendly and helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/24/2020 05:23 AM

Thank you so much for the 5 Star Review Marilyn! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They are wonderful
I walked in and the white guy said someone will be right with you, as he literally sat there and did nothing.... the nice black man walked in and assisted me right away. I wish I could remember his name but he was the nicest man. Service was great as always and they even washed my car without me asking which was a plus! I never have any problems coming here and the guys and girls are super polite.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/20/2020 12:19 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DC
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Donna C.
Spring Hill, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Acceleration problem
Although the service tech could not find the answer to the problem with my 2020 Sonata, they did try and were in communication with Hyundai.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/16/2020 08:59 AM

Thank you so much for the 5 Star Review Donna! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
EG
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Emily G.
New Port Richey, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing dealership all around
Made everything so easy thank you Hyundai of Wesley Chapel
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 10/05/2020 08:15 AM

Thank you so much for the 5 Star Review Emily! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
The employees are very nice and helpful. Service is great and timely.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 10/01/2020 07:04 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DV
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Donald V.
Riverview, FL
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
New Customer Lease and Service
I recently leased my Sonata from Wesley and John Demarco and Will Tousey who are REAL Gentlemen.
The Lease went extremely well and my first Oil service with the 3 year included Maintenance package for my Sonata couldn't have gone any smoother. I was so impressed with all involved being so polite and efficient with the drive up and notification when car was finished and delivered.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/21/2020 04:08 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
DK
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Daniel K.
Spring Hill, FL
2020 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Do not deal with Justin
Needs to listen to customers concerns
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/03/2020 07:09 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It is a very comfortable situation to have your vehicle serviced by Hyundai.
Excellent
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/18/2020 12:01 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wesley Hyundai
As expected.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/18/2020 05:31 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SC
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Stephanie C.
Lutz, FL
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service!!!
Justin was amazing!! Hyundai of Wesley Chapel service is great!!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/17/2020 01:08 PM

Thank you so much for the 5 Star Review Stephanie! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
TS
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Terry S.
Brooksville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I always get great service at this location.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/14/2020 06:26 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
LR
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Leah R.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Everyone was very professional and answered all my questions. Also never felt pressured. They actually helped me in my decision making process.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/13/2020 05:45 AM

Thank you so much for the 5 Star Review Leah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Daniel M.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
First the location is not too far from my house. It was so easy to get an appointment.
The service charge was great and fair.
Really meet with my budget.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/07/2020 12:17 PM

Thank you so much for the 5 Star Review Daniel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GS
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Gregory S.
Zephyrhills, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department
Hyundai of Wesley Chapel Service Department is very efficient, especially with ease of appointments and dropping off/picking up the vehicle. I was in and out of the facility within 5 minutes for both drop-off and pick-up.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/06/2020 12:57 PM

Thank you so much for the 5 Star Review Gregory! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
TO
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Thomas O.
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good place to service a car.
Next time I will be more careful reading their coupon. Shop supplies cost need to be clarified. I would suggest a total out-the-door price on offers.
The reason I do service at a dealer is expecting good service from a dealer. To me the work itself is good.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2020 01:41 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DG
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Donald G.
Brandon, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Justin was super in his support.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2020 11:34 AM

Thank you so much for the 5 Star Review Donald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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