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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

JM
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James M.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Rated too quickly...failed to reset service reminder
Took my Tucson in for routine maintenance 2 weeks ahead of dashboard reminder. Service was quick but today I am still getting notifications of upcoming service. I called the service department and they tell me that they must have forgot to reset the service reminder and asked if I could come back by since it can't be done remotely. Seriously this would be annoying anytime but in the current social distancing world this is ludicrous. The dealer was not overwhelmed so no excuse for such a simple oversight. I am getting very disillusioned with this service department.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:21 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AG
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Albert G.
Tampa, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service is service
Longer wait than I expected
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
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Debra B.
Land O Lakes, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customer Verified Customer
Category: Service
Very accommodating.
After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.
Recommended
Employees worked with
JW
JUSTIN WORRELL
LK
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Louva K.
Zephyrhills, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional, polite...
Was met at entrance immediately and was taken to waiting area that supplied drinks and assorted machines for eating supplies...wait time was short...let us be aware of process of work being done...escorted us out to car when finished...
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/24/2020 08:12 AM

Thank you so much for the 5 Star Review Louva! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DB
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Debra B.
Land O Lakes, FL
2015 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2020
verified customer Verified Customer
Category: Service
Very accommodating.
After previously replacing an air conditioner compressor, they replaced the replacement at no cost to me when it too failed.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2020
Service Type: Maintenance
Category: Service
Air conditioner not working and not fixed.
Already replaced Freon and compressor before. Still not working.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 03/20/2020 10:54 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

JOHN W C. from Hyundai of Wesley Chapel responded on 03/24/2020 02:51 PM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
TS
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Terry S.
Brooksville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
I always get great service here!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/20/2020 07:14 AM

Thank you so much for the 5 Star Review Terry! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WJ
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William J.
Lutz, FL
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
All went very well
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/29/2020 05:20 AM

Thank you so much for the 5 Star Review William! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
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James S.
Thonotosassa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Star
All was done well and in a very reasonable time.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 12:55 PM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GS
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Gerald S.
Zephyrhills, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
a people pleaser, great people and staff.
Its like new again, thanks for putting up with us, you re much appreciated.

always
gerry and virginia Schreur
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/28/2020 11:32 AM

Thank you so much for the 5 Star Review Gerald! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JC
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James C.
Zephyrhills, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Consistent Quality Service
This location is known for its customer service. If an issue or problem arises, they will make it right.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/20/2020 11:34 AM

Thank you so much for the 5 Star Review James! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Justin was amazing
Justin was super helpful! He kept clear and consistent communication which made the entire visit amazing.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 11:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Customer Service
Wesley Chapel Hyundai Service reps are always courteous and friendly. Wait time for service is much less than the wait time I’ve experienced at other dealerships and auto service centers. I like the flexible schedules for service. I’m on my third Hyundai Santa Fe so perhaps I’m just a little pro-Hyundai. My overall experience with this dealership has been very positive.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 06:16 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Daniel M.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service for my 30, 000 miles.
The service was great. I am very pleased with the price and the staff. Didn't have to wait too long getting my car back on the road.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/11/2020 10:37 AM

Thank you so much for the 5 Star Review Daniel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
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Joyce S.
Lutz, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Have gotten 4 cars from you. Always recommend you
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2020 11:13 AM

Thank you so much for the 5 Star Review Joyce! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
San Antonio, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
The people are the best
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/24/2020 10:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SS
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Sarah S.
Tampa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Maintenance
It takes a while but the work is done
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/17/2020 06:05 AM

Thank you so much for the 5 Star Review Sarah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DT
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Deidre T.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everyone is always so kind and the service is fast
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/11/2020 05:09 AM

Thank you so much for the 5 Star Review Deidre! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
CR
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Catherine R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Customers Services is awesome, I will always service my car with Wesley Chapel Hyundai.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/10/2020 06:48 AM

Thank you so much for the 5 Star Review Catherine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Plant City, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service experience
Quick, professional, polite.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/09/2020 07:03 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JO
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Joshua O.
Spring Hill, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
2015 Sonata Warranty Engine Replacement
My 2015 Sonata was having engine failure I was very upset and frustrated with the fact the car had just reached over 100k and the engine failed on my way to the dealership. When I got there I was greeted by Justin he calmed me down and assured me the engine would be covered and replaced at no cost. I was very relieved to hear that they provided me with a rental and completed the work in less time than expected. The Sonata has a new engine and Justin even extended my rental while I was out of town for the holidays. Thank you Justin for the service you and the techs in the shop provided.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/09/2020 07:06 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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