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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

KD
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Kenneth D.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center Review
Justin, my Service Advisor, was outstanding!! Best Advisor I’ve had yet at WesleyChapel Hyundai....thanks again Justin.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/10/2020 01:55 PM

Thank you so much for the 5 Star Review Kenneth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai Service
Great service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/03/2020 05:12 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
So Easy to Work With
Every time I go in their easy to work with and get the things I need done.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/24/2020 06:22 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Greater Carrollwood, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5/5
Always efficient and friendly service, Justin usually helps me and he is always great.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/09/2020 11:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fantastic Service
Each time we visit, everyone goes above and beyond to make our experience a pleasant one.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/09/2020 11:46 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JB
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Jeannetta B.
San Antonio, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent job
Jessie in service department of Hyundai of Wesley Chapel did an excellent job.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/05/2020 08:00 AM

Thank you so much for the 5 Star Review Jeannetta! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
CB
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Cindy B.
Valrico, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer service
Always depend on great service and a fair price
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/02/2020 07:54 AM

Thank you so much for the 5 Star Review Cindy! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Very helpful
We have used them many times and have always been happy
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/30/2020 05:33 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is always excellent
Never a problem with the service
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/28/2020 01:40 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
PK
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Pamela K.
Zephyrhills, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly customer service
Exceptional staff.. (Justin) makes me feel like family ..Love this Dealership
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/22/2020 01:21 PM

Thank you so much for the 5 Star Review Pamela! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DK
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Deborah K.
San Antonio, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
10,000 miles service call
101
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/15/2020 11:31 AM

Thank you so much for the 5 Star Review Deborah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
Overall I am pleased with my repair as my extended warranty covered the cost, however, my car could have been washed and vacuumed as it was there for over two weeks. That would have been 5 star service!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/15/2020 07:13 AM

Thank you so much for taking the time to complete the survey! I apologize that the vehicle wasn't cleaned for you when it was in for service. Please feel free to let us when is a good time to come back and have the vehicle cleaned at no charge. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recommended
Employees worked with
JW
JUSTIN WORRELL
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2020
verified customerVerified Customer
Category: Service
Review after issue with service associate.
Keith Flynn, service manager quickly addressed an issue that occurred after my service appointment that was related to pricing and an associate. Keith was very understanding of my concern and I was very appreciative of his resolution. I am confident that the next service experience will be a good one that will keep me coming back to Wesley Chapel Hyundai for my car needs.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/05/2020
Service Type: Maintenance
Category: Service
Bad Experience
Customer Service was very disappointing after over 7 years of loyalty to dealership.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/06/2020 07:05 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SD
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Sheryl D.
Lakeland, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superb Service
For if the last year I have been experiencing 5 star service. I have a dealership here in Lakeland where I live and I choose to drive to Wesley Chapel because they always make me feel so comfortable and if I have any questions they make sure they take care of everything Everybody that I've encountered have been extremely Considerate . Thank you for taking care of both me and my car
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 05/05/2020 07:22 AM

Thank you so much for the 5 Star Review Sheryl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JW
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James W.
Brooksville, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service great, BUT
The BUT part....I went to this dealer to buy a car. I picked out a turbo Sonata that I really liked. I wanted a cash price but they kept talking payments. They would not tell me the price because they claimed I would take that price to another dealer to get a better price. So, I went to another dealer and I bought a car, for cash.
Great service department.
Not Recommended
Keith F., Service Manager from Hyundai of Wesley Chapel responded on 04/30/2020 04:20 PM

Mr Walters,

Thank you for your review! I am happy to hear about your service experience and at the same time sorry to hear about what happened with our sales staff. Please know that we will service your vehicle no matter where it was purchased. We look forward to serving you in the future.







Keith Flynne
Service Manager
Hyundai of Wesley Chapel
813-995-6233
Employees worked with
JW
JUSTIN WORRELL
DR
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David R.
Land O Lakes, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Rims replaced
I was in for service and pointed out that the coating on the rims was flaking off. My service tech Justin ordered new rims. They sent me a text that the rims were in and replaced all 4.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 04/10/2020 12:24 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SM
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Sharon M.
Wesley Chapel, FL
2013 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful advisors
Advisor was super nice and helpful. Knew his product!
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/27/2020 10:43 AM

Thank you so much for the 5 Star Review Sharon! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
repair lock on driver side door
I was satisfied with the visit to fix the lock on the driver side door. It was difficult to open and sometimes the lock would pop out altogether. Kevin was very helpful and let me know how the job was progressing as I waited. I always get good service by your service dept.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 12:05 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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