JUSTIN WORRELL

Thank you for your response! We appreciate your business and feedback :) we apologize about the communication issues regarding the tires. We will address that with the staff moving forward, we should have been more proactive in communicating with you.

Thank you for your response, Gina! We appreciate your business and feedback :) We totally apologize for the issues you had last service and that the wait was too long. We will look at our scheduling and see what we need to change to make the wait time more acceptable. I remember notating your account last July with a complimentary oil change that you utilized this visit. If you have any more details regarding your experiencing please share that with me so we can relay to the staff and try and improve moving forward. We apologize again for the inconvenience we caused you, that was not our intention. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Our oil change wait times usually average around an hour to complete with the inspection we perform as part of that service, two hours is not acceptable and we need to correct that moving forward. Please feel free to reach out to me if I can assist you further, we do hope for another opportunity to change your perception.

Thank you for your response, Daja! We appreciate your business and feedback :) We totally apologize for missing the wash and vacuum, that was not our intention. For the inconvenience, I have notated your account with a complimentary wash, vacuum, windows, and tire shine mini detail and also a complimentary oil change for future use. I hope Justin was great with you otherwise. Please feel free to reach out if we can assist you further, we are here for you! We hope to see you soon and hope you give us another opportunity to make things right.

Thank you for your response, Chris! We appreciate your business and feedback :) I totally apologize about the issues you are experiencing about the a/c. I see a visit from last November, last March, then this one. Our difficulty lies with the intermittent nature of the concern and not replciating the issue to diagnoise. What I would like to do is place you in a loaner vehicle and have you ride with a technician to verify your issues. If you can capture video of the concern happening as well that would be helpful to see exactly what lights are on the cluster and what noise you're experiencing. Let me know when you would like to come in so we may coordinate the loaner vehicle. I will make our Service Manager, Keith Flynne, aware so he is in the loop. We look forward to hearing from you.

Thank you for your response, Roger! We appreciate your business and feedback :)

Thank you for your response, Angel! We appreciate your business and feedback :) We totally apologize for the issues last visit and for the long wait time. For the inconvenience, I have notated your account with a complimentary oil change and wash and vacuum for future use with no expiration. We do hope to see you again and with better results. Please feel free to reach out to me if I can assist you further, we are here for you!

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the issues you've experienced during your last couple of service visit. We should have done a better job with checking the vehicles service history before the recommendations were presented. I will have a word with the staff and make sure we understand the importance of the inspection report and making sure we are doing our due diligence for recommendations and checking service history. For the issues, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise during your visit. We do hope you give us another opportunity in the future. Please don't hesitate to reach out to me if I can be of further assistance, we are here for you and value your opinion and experience.

Thank you for your response, Michael! We appreciate your business and feedback :) We totally apologize about the delays you have experienced, we are working to add more staff and are looking at our scheduling to alleviate those times. For the issues, I have notated your account electronically with a complimentary oil change and rotation for future use with no expiration. We would love to see you back and to give us another opportunity to make things right. Please feel free to reach out to me if I can assist you further, we are here for you!

Thank you for your response, Mark! We appreciate your business and feedback :) We are working on adding more staff to accommodate the growth we are experiencing. Thank you for the comments and we look forward to seeing you again.

Thank you for your response! We appreciate your business and feedback :) We totally apologize for the issues you experienced last service, that is not how we usually handle ourselves. We should have done a better job at communicating with you and that is on us. I will forward this to Keith, the Service Manager, and he will be reaching out to you regarding the issues you experienced. I apologize again for the issues but we are here to help and try to mend the relationship. Please feel free to email me if I can be of further assistance.

Thank you for your response, Brandon! We appreciate your business and feedback :) I totally apologize about the issues you experienced last visit, that is not how we usually conduct ourselves. We should have done our due diligence and addressed the tire pressure concern for you if it was as simple as filling the tires with air. I will communicate this with my staff so we can figure out why this wasn't addressed properly. I will also have him check his tire gauge for accuracy to make sure it was not a tool malfunction. For the issues, I have notated your account with an additional complimentary oil change and tank of gas for future use. Please reach out to me if I can further assist you, I am here to help. I hope that our staff will use this feedback to improve moving forward and we do thank you for your feedback.

Thank you for your response! We appreciate your business and feedback :) I totally apologize for the communication issues you had with my staff, that shouldn't have happened to you. I will definitely have a word with them so we can improve moving forward. I apologize Justin left early due to personal matters but should have communicated to you regardless. For the inconvenience, I have notated your account with a complimentary oil change and rotation for future use. The tires you purchased do have a 2 year in house road hazard coverage, the 1st year is fully covered and the 2nd year is 50% coverage. Please feel free to reach out to me if I can assist you further and I am happy to hear the gentleman that cashed you out was able to take care of you.

Thank you for your response, Kenneth! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :) I apologize about the long delay with the parts ordering for your wheels. We try to expedite the shipping as best we can but it is based on part availability unfortunately. I hope the vehicle is running great after the incident with the tires and I hope Justin took great care of you when you came in. This survey does reflect him personally and if you were happy with his service please rescore him a 5 star he would appreciate it so much! For the long wait time for the parts, I have notated your account with a complimentary oil change and tire rotation for future use. We hope to see you again and with better results! Thank you for coming to visit us and we do hope to see you again. Please reach out to me if I can assist you further.

Thank you for your response, James! We appreciate your business and feedback :) I apologize about the issues you are still having with the vehicle. Please let me know when you are able to come in for us to check out that concern, if we don't have a loaner vehicle available we can always get you in a enterprise or hertz rental vehicle. We can perform a ride along with my shop foreman to pin point the exact issue you have. I can coordinate that with John, our Fixed Ops Director, so we can remedy the issue for you. I hope Justin was great with you otherwise, this survey does reflect him personally. If you were happy with him please rescore him a 5 star he would appreciate it so much Feel free to email me regarding the issue and your availability so we can take care of that concern for you.

Thank you for your response, Kristi! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

We apologize for the service you received during your last visit. Please call me at your convenience. Your customer satisfaction is very important to us. Thank you

Troy Morgan
Service Manager
Hyundai of Wesley Chapel
727-639-9724

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.