Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

AC
gravatar
Anthony C.
Dade City, FL
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Service
service team was excellent
I was not able to make an appointment so I showed up first thing in the morning and Justin was able to get me right in for my oil change and tire rotation. I was out of there in 1 hour and 10 minutes. Justin made my day. Thanks Justin.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2021
Service Type: Maintenance
7
Category: Service
Not Happy about lack of Scheduling Times
Was told no oil change times for the next 2 months. BUT I can bring it in BUT I may have to wait up to 4 - 6 hours for it to be completed.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/30/2021 07:30 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GD
gravatar
Glenn D.
Lutz, FL
2019 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good service
Time spent waiting was short and got questions answered by sales.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/28/2021 07:20 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
WV
gravatar
Wanda V.
Riverview, FL
2022 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
disappointed
just very disappointed. The things they offer was not completely true
PAIGE P. from Hyundai of Wesley Chapel responded on 09/04/2021 06:32 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Riverview, FL
2021 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs better Service entrance recording
Update the waiting area seating.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JW
JUSTIN WORRELL
RG
gravatar
Ramaswami G.
Tampa, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
verified customerVerified Customer
Category: Service
Feedback acceptance and moving forward
Thank you for taking care of suggestion. Your fast reply and action taken are very much appreciated. Keep up your good work.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2021
Service Type: Repair
Category: Service
repeat service
professionally handled very well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/09/2021 07:16 AM

Thank you so much for taking the time to complete the survey! We look forward to
helping you in the future. Sincerely, Your Hyundai Service Team.

BARRY R. from Hyundai of Wesley Chapel responded on 04/07/2021 07:12 AM

We thank you sincerely for choosing our location for your service needs and we appreciate you taking the time to review our Service Department, Ramaswami. Our goal is to provide you with the best possible service and maintain your valued confidence. We do hope that Justin provided you with 5 star service as he is heavily graded on his surveys. We understand that your time is valuable and as a token of our appreciation I have notated your account with a complimentary oil change and tire rotation. Please let us know if there is anything more we can do assist you and stay safe and healthy during these uncertain times. 

Attached is a Rescore that I am graded upon
If you were pleased with the complimentary oil change and tire rotation
Please let us know
My only passing score is 5 stars!

Barry Roach
Hyundai/Genesis Experience Manager
(727)385-3301

Employees worked with
JW
JUSTIN WORRELL
IM
gravatar
Iavor M.
Tampa, FL
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and trustworthy
This is my preferred location for service and repairs. I have done a few. Prices are comparable, but you know the work will be done properly. I feel comfortable when I drop my car for repairs. I don't feel pressured into additional work.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/03/2021 09:19 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DV
gravatar
Donald V.
Riverview, FL
2020 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New Customer Lease and Service
I recently leased my Sonata from Wesley and John Demarco and Will Tousey who are REAL Gentlemen.
The Lease went extremely well and my first Oil service with the 3 year included Maintenance package for my Sonata couldn't have gone any smoother. I was so impressed with all involved being so polite and efficient with the drive up and notification when car was finished and delivered.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/21/2020 04:08 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
TO
gravatar
Thomas O.
Lakeland, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good place to service a car.
Next time I will be more careful reading their coupon. Shop supplies cost need to be clarified. I would suggest a total out-the-door price on offers.
The reason I do service at a dealer is expecting good service from a dealer. To me the work itself is good.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/23/2020 01:41 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
Overall I am pleased with my repair as my extended warranty covered the cost, however, my car could have been washed and vacuumed as it was there for over two weeks. That would have been 5 star service!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/15/2020 07:13 AM

Thank you so much for taking the time to complete the survey! I apologize that the vehicle wasn't cleaned for you when it was in for service. Please feel free to let us when is a good time to come back and have the vehicle cleaned at no charge. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
DM
gravatar
Denice M.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CHECK YOUR PROMOS
If you get a promo email and choose to use it make sure at checkout they are actually honoring the email promo. I was again over charged for services.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 05/05/2020 10:39 AM

Thank you so much for taking the time to complete the survey! I hope the resolution I provided you is a 5 star experience. Please let me know if I can help you with anything else. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AG
gravatar
Albert G.
Tampa, FL
2018 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is service
Longer wait than I expected
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 03/26/2020 10:22 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
gravatar
Dan J.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You need an express lane for Oil change
You need an express lane for Oil change. Over 2 hours in unacceptable
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2019 05:13 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good but overworked
The service staff are nice, price is fair and they seem honest, never trying to force me to but something However they seem disorganized when it comes to ordering parts, and they seem to be overwhelmed with work when I call or go in.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 11/25/2019 03:59 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Brooksville, FL
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Andriod Auto
The staff is always very friendly and professional
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 09/03/2019 11:06 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AM
gravatar
Andrea M.
Dade City, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
time is money
Didn't think it would take that long
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:26 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CR
gravatar
Catherine R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Very professional
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/02/2019 04:14 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
GT
gravatar
Gerene T.
Wesley Chapel, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Resolved
My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.
Recommended
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok and not okay
Needs improvement
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/10/2019 11:30 AM

Thank you so much for taking the time to complete the survey! I will be contacting you to discuss your recent visit. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
RB
gravatar
Richard B.
Wesley Chapel, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenence for 2018 Sonata
Only one issue - after waiting for the suggested time, I asked the rep how much longer and it appeared the car was ready but the paperwork was just lying on a desk. How much earlier is anyone"s guess. Not a big deal.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/25/2019 05:33 AM

Thanks so much for your review, Richard! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KB
gravatar
Kenneth B.
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service experience
Very good!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/22/2019 01:59 PM

Thanks so much for your review, Kenneth! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.