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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Justin was amazing
Justin was super helpful! He kept clear and consistent communication which made the entire visit amazing.
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 11:15 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Wesley Chapel Hyundai Service reps are always courteous and friendly. Wait time for service is much less than the wait time I’ve experienced at other dealerships and auto service centers. I like the flexible schedules for service. I’m on my third Hyundai Santa Fe so perhaps I’m just a little pro-Hyundai. My overall experience with this dealership has been very positive.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/17/2020 06:16 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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Daniel M.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service for my 30, 000 miles.
The service was great. I am very pleased with the price and the staff. Didn't have to wait too long getting my car back on the road.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 02/11/2020 10:37 AM

Thank you so much for the 5 Star Review Daniel! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JS
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Joyce S.
Lutz, FL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Have gotten 4 cars from you. Always recommend you
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/28/2020 11:13 AM

Thank you so much for the 5 Star Review Joyce! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
San Antonio, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The people are the best
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/24/2020 10:28 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
SS
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Sarah S.
Tampa, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
It takes a while but the work is done
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/17/2020 06:05 AM

Thank you so much for the 5 Star Review Sarah! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DT
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Deidre T.
Tampa, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everyone is always so kind and the service is fast
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/11/2020 05:09 AM

Thank you so much for the 5 Star Review Deidre! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
CR
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Catherine R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Customers Services is awesome, I will always service my car with Wesley Chapel Hyundai.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/10/2020 06:48 AM

Thank you so much for the 5 Star Review Catherine! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Plant City, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service experience
Quick, professional, polite.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/09/2020 07:03 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JO
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Joshua O.
Spring Hill, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
2015 Sonata Warranty Engine Replacement
My 2015 Sonata was having engine failure I was very upset and frustrated with the fact the car had just reached over 100k and the engine failed on my way to the dealership. When I got there I was greeted by Justin he calmed me down and assured me the engine would be covered and replaced at no cost. I was very relieved to hear that they provided me with a rental and completed the work in less time than expected. The Sonata has a new engine and Justin even extended my rental while I was out of town for the holidays. Thank you Justin for the service you and the techs in the shop provided.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/09/2020 07:06 AM

Thank you so much for the 5 Star Review Joshua! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
JY
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Joseph Y.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hello was there
Christmas day my starter died. Dec 26 called Hyundia of Wesley Chapel got their full cooperation I had the car towed there had it back the same day.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/31/2019 05:13 AM

Thank you so much for the 5 Star Review Joseph! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
GV
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Gary V.
Lutz, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
brake light outage
service was done quickly as it has always been in the past.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2019 05:32 AM

Thank you so much for the 5 Star Review Gary! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AD
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Arleen D.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Comfortable waiting room, all staff are polite and professional
The mechanic was professional and helpful
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/20/2019 11:40 AM

Thank you so much for the 5 Star Review Arleen! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very polite and professional .
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/20/2019 11:41 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DM
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David M.
Valrico, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courteous
Everyone is courteous and very helpful.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/19/2019 07:46 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Dan J.
Tampa, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You need an express lane for Oil change
You need an express lane for Oil change. Over 2 hours in unacceptable
Not Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/14/2019 05:13 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DJ
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Dan J.
Tampa, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trusting the Techs for a Safe Ride
I was greeted immediately when I drove up to the service line, and invited to the service desk for a regular oil, filter & check the car’s vitals – fluid levels, tire pressure….in the process, was informed of needing a wheel alignment. (At first I sank – thinking “the stereotype repair scenario”) But I had noticed holding the steering wheel tighter to sustain a stable position on the road.
Of course, I didn’t welcome an added expense, but since I had experienced this poor steering, I approved it. It was like night ’n day. The car handled so much better.
I’d like to thank techs R Elkins, P Mowery and L Williams from a past visit. Customers see the friendly service advisors yet, the techs are the folk I trust my car will be safe and run well, thank you, and thank all the service team. Pj
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/13/2019 07:41 AM

Thank you so much for the 5 Star Review Dan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
MC
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Matthew C.
Riverview, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and car wash
Fast affordable oil change and car wash.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/12/2019 07:44 AM

Thank you so much for the 5 Star Review Matthew! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
AD
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Ann D.
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change, rotate tires ,check air in tires
I was very satisfied with the service. The work was done in a timely manner, the staff was very pleasant and I would recommend them anytime agin
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/10/2019 05:51 AM

Thank you so much for the 5 Star Review Ann! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
DL
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Darlene L.
Zephyrhills, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service was excellent.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/06/2019 01:25 PM

Thank you so much for the 5 Star Review Darlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JW
JUSTIN WORRELL
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