Business Solutions

KJ

KELVIN JAMES

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 reviews)
76
Send a Message to KELVIN

ED
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Esther D.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The service advisor Kelvin J. was very courteous and professional along with the other staff. I appreciate the courteous service and their attitude toward other customers as well.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 04/02/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & our team. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Yulee, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/09/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Improving very well
Service is getting better and better with the new staff team there now! I’m glad still have a few things they can work on but I’m pleased overall.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/09/2022

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Callahan, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lovely Experience
Kelvin was very polite and informative. All of the staff members during my visit had an upbeat and positive mood, which is especially nice considering my appointment was first thing in the morning.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 03/08/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VS
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Vanessa S.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Sapp Family
It how they treated me.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/28/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

SF
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Suzanne F.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very courteous and professional
I came first in 2019 bought my first new car in many years. I returned in 2021 of October and purchased a brand new 2022. Always been treated with courtesy, professionalism and I am a return customer and will continue to go to this dealership.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/21/2022

Always a pleasure Ms. F.! Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

RR
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Robert R.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I was able to make an appointment for service quite easily and the short waiting time for service was great. Personnel was very friendly and helpful. We will be back for the next service for our new Santa Fe which we absolutely love!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

DJ
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Debbie J.
Kingsland, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
The service was great. The service department provided very efficient friendly personable, service.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/16/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VM
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Victoria M.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!
Employees worked with

DC
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Deborah C.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
good
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/14/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're sorry that this visit took longer than anticipated. We're very pleased to see that otherwise you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

VM
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Victoria M.
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
I had previously went for a maintenance schedule appointment and because they were short staffed they weren’t able to give me a complimentary wash and vacuum. As soon as they could they reached out to me and offered to pick my car at home to be detailed and bring it back on the same day. It doesn’t get better than this!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/09/2022
Service Type: Maintenance
7
Category: Service
First scheduled maintenance
The multi point inspection was done and oil changed but because they were short staffed my car didn’t get the complimentary wash and vacuum.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/11/2022

We're grateful for the opportunity to make this right for you! Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

BW
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Beatrice W.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very easy to get appointments for service.
When I called to set up appointment for service I was able to get an appointment for the next day, which was a blessing as it fitted into my schedule. I have always been pleased with their service since I purchased my vehicle.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 02/09/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Rick was great
But I still hate the car just to clarify.
Employees worked with

Verified Customer
Jacksonville, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customer Verified Customer
10
Category: Service
Rick was great
But I still hate the car just to clarify.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
Service Type: Repair
0
Category: Service
Hate the car
This car is not good for beginner or elderly drivers. Its radio is very slow, and the saftey features I find them more distracting than helpful. ESPECIALLY WHEN YOU FIRST BUY IT. Because it has a whole bunch of audiable alerts but somethimes none/not apparent visual indicator on why its alerting you. Blind spot was one that would often have me wondering what is wrong, I think it would make young drivers so scared they panic trying to figure out why their car is chirping and still end up in a accident. Other problem is the electronics dont perform consistently. The lead vehicle driving away is VERY VERY.... UNRELIABLE. Even worse when I took it in for them to inspect the mechanic had no clue on what I was talking about. Rear cross alert really annoys me because it brakes the car for stuff I am in no danger of hitting. Also on distracting, the dash board randomly brightens and dims as I pass through shadows is very annoying and sometimes cause me to unconsciously look at it to see why the dash or radio is wigging out.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. A member of our team will contact you and we will do anything to make things right for you. Have a great day!

 

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

BM
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Byron M.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Quick and Painless
Professional service with a smile.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/31/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great week!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

TA
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Tamika A.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
T.Ali
Everything was great, service was great 👍
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/12/2022

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Have a great day!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

JS
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James S.
Jacksonville, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
4
Category: Service
No expectation and little communication.
I went in for first oil change and had a day scheduled 2 weeks out. Upon arrival everything was good, check in was easy. Here is where the expectations were not set. An oil change took 2 hours. No lie. I asked for an update several times. No true avail to my efforts. After leaving I went to review my documents and it stated oil change (rotate)? Why a rotate. I called 3 times and got ignored all 3 times. Left a voice mail and had to call and speak to the service manager. Keep in mind to this day... I still haven't received the multi point inspection as promised by service advisor. Keep in mind that I am going on a 2500 mile journey at start of February. Just knowing everything will be ok is what i hoped to see. Back to the interesting bit. Now time for the phone call. Me and the manager spoke for a short while. Here are some details skipping to the important parts. I asked why 2 hours and was a rotate even done. I expressed how there were no clear expectations set and wondered why. I had washed car and vaccumed before arriving to cut the time, plus it is super satisfying to clean the car. They still washed it. Not sure why. No one will ever know. Especially a new one. The answer i got was a breakdown of the expectations that should have been set upon arrival. She also stated that the rotate was done as part of the purchase agreement maintenance plan. The service manager said she was going to get with employee. Keep in mind, still no multi point inspection. I don't want to sound like I am complaining. Just surprised. The service manager was awesome and vary professional. That is my journey at westside hyundai and my first oil change experience there. I want to continue going to the dealer but not sure if I want go through all of this again. Manager was awesome. Also... I know that the review is a 2 star but I simply cannot excuse the sheer lack of care taken when setting the expectations. That is how people can plan their day.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 01/13/2022

We're sorry that we did not live up to our pledge of providing 5 star service to each & every guest. We will do anything we can to make things right for you. Have a great weekend!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Accomplished what was needed
Awesome
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/23/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

LC
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Lori C.
Homestead, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast Friendly Professional Service
Your automobile is an asset and requires Maintenance, you want someone who cares and you can trust to service it. West side Hyundai is the right place to go. You can be assured we will have all our service done at West Side Hyundai on Cassat Ave.
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provide by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

CT
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Clarissa T.
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thankful
Kelvin James!!!!!!Thank you for a job well done and not only that I canceled my appointment the day before and on a whim checked to see if I could squeeze in… Kelvin checked and said I would have to wait after lunch .. Ok….My car was ready before lunch!!! Fastest time EVER!!! Rating 10!!!!
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/12/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with

Verified Customer
Jacksonville, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly Staff
The staff were very friendly and attentive to my needs. I will definitely be back
JOSEPH E W., SERVICE DIRECTOR from Westside Hyundai responded on 12/02/2021

Thank you for the great review! We appreciate you taking some of your valuable time to provide your feedback. We're very pleased to see that you enjoyed the level of service provided by Kelvin & the rest of our team. Happy Holidays!

Joe White
Service Director
Westside Hyundai/Genesis
(904) 384-0050 x1101
Employees worked with
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