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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

WK
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William K.
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service at Surprise Hyundai Dealership
I've already indicated in the review my satisfaction with the Service department of this dealership. What more can I say
ALICE G. from Ken Garff Hyundai Surprise responded on 11/22/2021 12:35 PM

Hi  William
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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Jeff M.
Surprise, AZ
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Recall
Took Elantra for a recall which was completed. Rec'd a call that numerous other items needed addresses, many of which had already need done. Don't need sales pitch for more work.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/16/2021 09:50 AM

Hi   Jeff
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with
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KRISTINA M MIRANDA
CH
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Christina H.
Sun City West, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great West Valley Hyundai Choice
Easy trip from Sun City West. Everything is good here from the personnel to the mechanics. No complaints at all!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/19/2021 08:45 AM

Hi Lenora
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. Our system shows Lenora, not Christina for your 2015 Santa Fe. We appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
LT
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Larry T.
Surprise, AZ
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/05/2021
Service Type: Repair
Category: Service
Satisfied Customer
Rodeo Hyundai has been the dealership of choice for service. When you enter the service drive you are greeted by a pleasant service writer with a smile. They take pride in getting you in and out as quickly as possible.
Recommended
KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/06/2021 07:33 AM

GOOD MORNING THIS IS KRISTINA WITH RODEO HYUNDAI, I LEFT YOU A VOICEMAIL REQUESTING A RESCORE IF POSSIBLE ANYTHING LESS THAN A 5 DTAR IS NOT PASSING SO I DO APPRIATE THE RESCORE THANK YOU AGAIN FOR BEING A LOYAL ROEO HYUNDAI CUSTOMER 

KRISTINA M. from Ken Garff Hyundai Surprise responded on 07/07/2021 06:28 AM

THANK YOU LARRY BUT THERE IS A SEPERATE EMAIL SENT TO YOU THAT WILL BE THE RESCORE SO YOU CAN RATE ME AT THE 5 STARS IT WAS SENT TO YOU YESTERDAY 

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Helpful
Staff were excellent at keeping me informed throughout the maintenance and were able to save me money.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/08/2022 10:49 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Excellent
After discussing with the Service Manager, Victor, I provided a solution to the situation.
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
El Mirage, AZ
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
great
Always enjoy getting my services done here. helpful, kind staff every visit
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:19 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Youngtown, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service Dept
Service is good.
Service representative Kristina is fabulous!!
Call center for appointments needs improving.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:17 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
RK
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Rich K.
Surprise, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent customer service
My visit was for a recall at no cost. The staff was excellent. I was able to schedule my appointment at a time convenient for me without a long wait. The staff was friendly and helpful during my vehicle drop off. I was kept apprised of my vehicle's progress and completion via text messages. Pickup was quick and easy. Even though it was just a recall, they cleaned my vehicle, which we really didn't expect. Kudos!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/02/2022 07:14 AM

Hi Rich,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
RH
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Rhea H.
Surprise, AZ
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
.
.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/31/2022 02:22 PM

Hi Rhea,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
SS
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Samantha S.
Surprise, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Customer Service Kristina!
As always Kristina gives us exceptional service. She addressed all of our concerns, and told us about a promotion which saved us money on our services. Awesome customer service!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/31/2022 02:20 PM

Hi Samantha,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
DE
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Dennis E.
Waddell, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Kristina is the best!!!!!
Kristina was highly professional, very friendly, and very attentive to my vehicle needs. I switched to Ken Graffiti because Earnhardt Hyundai in Avondale lost my business because of poor service and a very rude employee
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/31/2022 02:19 PM

Hi Dennis,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
JC
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James C.
Buckeye, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great service team.
Employees friendly and performed service as expected.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/28/2022 01:09 PM

Hi James,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
MW
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Marcus W.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Another Pleasant Experience
Kristina was a delight to work with! Made getting my vehicle serviced and scheduling my next appointment smooth and time efficient
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/26/2022 06:19 AM

Hi Marcus,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Tolleson, AZ
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
The personnel at Ken Garff Hyundai are professional and great to work with
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/26/2022 06:18 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
JH
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John H.
Litchfield Park, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Service!
I got a great deal on oil changes and tire rotations, and Kristina is always an amazing service advisor! Thank you!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/26/2022 06:18 AM

Hi John,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
SM
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Stephen M.
Sun City, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
It’s always a pleasure to go to Ken Garff for my service
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/25/2022 03:04 PM

Hi Stephen

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
KS
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Kay S.
Waddell, AZ
2019 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Profession and efficient
Kristina was extremely efficient, pleasant, helpful and so nice to work with
Employees worked with
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KRISTINA M MIRANDA
RS
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Roger S.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service Experience
Service was done on time and as requested. The service department is the best Hyundai Dealer Service group I have had to deal with. We have a 2012, 2014 and 2021 Hyundai's, the first two have been to three different service departments before we moved to Arizona and Ken Garff is the best of the best for us.

Roger
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/25/2022 03:01 PM

Hi Roger,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
10
Category: Service
Good service
Good service
Employees worked with
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KRISTINA M MIRANDA
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