KM

KEITH MONDELLO

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

JM
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Jerrold M.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2018 10:19 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your service expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Ponte Vedra Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good team there...
Good team and always wash your car.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/29/2018 06:52 AM

Thank you for sharing your service experience with us and 
the 5 star rating.

RO
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Robert O.
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, prompt, friendly, on time.
Always good, and better than average!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 12:42 PM


 Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SH
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Steven H.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service!
I had kind of a complex problem and the mechanics got to the bottom of it in no time! I did not have to leave my car overnight!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2018 12:03 PM


 We thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

FK
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Frederic K.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top Notch Service
Brought my vehicle in without an appointment as the parking brake alarm was sounding all the time, even though brake not engaged. They replaced a switch and I was essentially out within an hour, including a free car wash. Kudos to the Service Writer and the maintenance people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 01:04 PM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding our guests' expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JJ
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Johnny J.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ROGER
Roger is such an amazing service rep. He kept me informed daily. His professionalism is above and beyond.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 10:08 AM


 Thank you for taking the time to share your service experience with us. Roger is an asset to our service team. Way to go Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RP
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Roberta P.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but still have a clunking noise in the back after at least 4-5 attempts to rectify.
Had good service experience. Liked my 2014 Tucson much better than this 2016 model Tucson.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 05:41 AM


 We appreciate you taking the time to share your service experience with us. It would be our pleasure to reinspect the noise for you, at times it is best for the technician to ride with you to verify it.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

DN
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Deolinda N.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Customer service !!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2018 09:39 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

FB
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Frank B.
Saint Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Being able to get car serviced in a timely manner with courtesy.
Thanks for the timely manner in which this was handled and the professiionalism. Frank Bozzarelli
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 06:00 AM

 
 Thank you for sharing your kind words with us and your long time continued loyalty to Hyundai of St Augustine.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

KC
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Kathy C.
Saint Johns, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work
Three recalls covered the only issues I’ve had with my car since new and it’s at 98,000 miles.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2018 11:18 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Jacksonville, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service/Dealership
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2018 02:18 PM

 Thank you for sharing your candid feedback with us. Our sincere apologies for trouble you have had with your sunroof and we did contact Hyundai regarding the issue. We will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PW
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Phyllis W.
Palm Coast, FL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PAW
Already explained about my disappointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 05:35 AM


 Thank you for sharing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MB
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Mary B.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Caring & Friendly
Always a pleasurable experience!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/22/2018 05:34 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JR
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Jose R.
Palm Coast, FL
2013 Hyundai Genesis Co
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Quick to resolve any issue
I have had some problems but Joe is making sure they are getting fixed immediately and properly. Thank You!
Recommended

JR
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Jose R.
Palm Coast, FL
2013 Hyundai Genesis Co
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Quick to resolve any issue
I have had some problems but Joe is making sure they are getting fixed immediately and properly. Thank You!
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/02/2018
Service Type: Repair
Category: Service
Needs improvement
I have had 3 service visits for the same issue now I have to have a forth. Hopefully this will be my last visit and this issue will be resolved
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 02:01 PM


 Thank you for taking the time to speak with Roger today. Again, our sincere apologies for any inconvenience we may have caused and rest assured we will make sure to get this right for you. Our guest's satisfaction is our number 1 goal.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PL
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Peter L.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Place was busy but they took time to be helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 06:42 AM


 Thank you for sharing your experience with us. Busy or not, our mission is to assist everyone to the best of our abilities. We sincerely appreciate the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

TL
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Thomas L.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient with great people
Great coffee and cookies
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/30/2018 02:24 PM


 Thank you for sharing your service experience with us and happy to hear you enjoyed our amenities. We agree, great coffee and delicious fresh baked cookies = happy guests.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JV
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Joseph V.
Palm Coast, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service every time I bring my car in for
service. Pleasant sitting lounge. Knowlegeable
Service Advisors.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/26/2018 09:54 AM


 Thank you for taking the time to share your service experiences with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RZ
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Ramez Z.
St. Augustine, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They are very welcoming
They are very friendly
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 07/17/2018 06:41 AM

Thank you for sharing your service experience with us and the 5 start rating.


DN
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Donna N.
Ponte Vedra Beach, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and professional
Appreciate online scheduling and efficient efforts to service my car and get me in and out ina timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/11/2018 05:28 AM


 Thank you for sharing your service experience with us. Taking advantage of our on-line scheduling is quick and is available 24/7.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
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