Business Solutions
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / KEITH MONDELLO
KM

KEITH MONDELLO

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(246 reviews)
60

Reviews of KEITH MONDELLO

GB
gravatar
Glenn B.
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job!
Great job done and and service above and what you get anywhere else.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2018 06:20 AM


 Thank you for sharing your service experience with us and the 5 star rating. It is always a pleasure visiting with you.

 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Saint Augustine, FL
2015 Hyundai Veloster
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok service
Took car in for oil change. Told I needed a new battery, wipers, ect. I went ahead with those items. I was told I needed an emissions service. I said no at this time. However, when sitting at a light, I noticed the idling was not right. I called Hyundai, had to return for service. A loaner car was offered. Nothing was found to be wrong with the idle, however, they once again said car should have an emissions service. I said go ahead. Car running well now.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2018 06:16 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
 Happy holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JP
gravatar
Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service
Quick service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/30/2018 12:28 PM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RM
gravatar
Robert M.
Jacksonville, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A great experience
Hey Speedy and informed Customer Service
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 11/26/2018 02:52 PM

Thank you for sharing your service experience with us 
and for the 5 star rating
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
EG
gravatar
Ed G.
Nokesville, VA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional dealer
We were traveling from Virginia to Florida when the starter burned up. This happened on a weekend and had car towed to this dealer. They were able to fix the problem and coy not have been more gracious. Definitely impressed with all staff we worked with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/23/2018 05:49 AM


 Thank you for taking the time to share your service experience with us. Happy Holidays from our family to yours.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
JM
gravatar
Jerrold M.
Saint Augustine, FL
2014 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2018 10:19 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your service expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
Verified Customer
Ponte Vedra Beach, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good team there...
Good team and always wash your car.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/29/2018 06:52 AM

Thank you for sharing your service experience with us and 
the 5 star rating.
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RO
gravatar
Robert O.
Palm Coast, FL
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, prompt, friendly, on time.
Always good, and better than average!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 12:42 PM


 Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
SH
gravatar
Steven H.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service!
I had kind of a complex problem and the mechanics got to the bottom of it in no time! I did not have to leave my car overnight!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/23/2018 12:03 PM


 We thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
FK
gravatar
Frederic K.
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top Notch Service
Brought my vehicle in without an appointment as the parking brake alarm was sounding all the time, even though brake not engaged. They replaced a switch and I was essentially out within an hour, including a free car wash. Kudos to the Service Writer and the maintenance people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 01:04 PM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding our guests' expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JJ
gravatar
Johnny J.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ROGER
Roger is such an amazing service rep. He kept me informed daily. His professionalism is above and beyond.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 10:08 AM


 Thank you for taking the time to share your service experience with us. Roger is an asset to our service team. Way to go Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
RP
gravatar
Roberta P.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, but still have a clunking noise in the back after at least 4-5 attempts to rectify.
Had good service experience. Liked my 2014 Tucson much better than this 2016 model Tucson.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 05:41 AM


 We appreciate you taking the time to share your service experience with us. It would be our pleasure to reinspect the noise for you, at times it is best for the technician to ride with you to verify it.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
DN
gravatar
Deolinda N.
Palm Coast, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Customer service !!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/09/2018 09:39 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
FB
gravatar
Frank B.
Saint Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Being able to get car serviced in a timely manner with courtesy.
Thanks for the timely manner in which this was handled and the professiionalism. Frank Bozzarelli
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 06:00 AM

 
 Thank you for sharing your kind words with us and your long time continued loyalty to Hyundai of St Augustine.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
KM
KEITH MONDELLO
KC
gravatar
Kathy C.
Saint Johns, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty work
Three recalls covered the only issues I’ve had with my car since new and it’s at 98,000 miles.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2018 11:18 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
Verified Customer
Jacksonville, FL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Service/Dealership
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2018 02:18 PM

 Thank you for sharing your candid feedback with us. Our sincere apologies for trouble you have had with your sunroof and we did contact Hyundai regarding the issue. We will be following up with you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
PW
gravatar
Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PAW
Already explained about my disappointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 05:35 AM


 Thank you for sharing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
MB
gravatar
Mary B.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Caring & Friendly
Always a pleasurable experience!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/22/2018 05:34 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
JR
gravatar
Jose R.
Palm Coast, FL
2013 Hyundai Genesis Co
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2018
verified customerVerified Customer
Category: Service
Quick to resolve any issue
I have had some problems but Joe is making sure they are getting fixed immediately and properly. Thank You!
Recommended
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
PL
gravatar
Peter L.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Place was busy but they took time to be helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/02/2018 06:42 AM


 Thank you for sharing your experience with us. Busy or not, our mission is to assist everyone to the best of our abilities. We sincerely appreciate the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.