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SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
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LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

DS
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David S.
Sellersburg, IN
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
Lacey was a fantastic service advisor, followed up after service, and kept me up to date during the appointment.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 12/22/2020 05:15 AM

Hi David, 
   I am very pleased to hear the Lacey was able to provide you with great customer service throughout your time with us. Thank you for taking the time to share your experience and we look forward to seeing you next time! Happy Holidays!! 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customer Verified Customer
Category: Service
A great place to take your automobile.
I was completely satisfied with the service and some extra benefits added that were added. The car was finished in the timeframe they gave. I feel good about taking my car to the dealership where I purchased the auto.
Recommended
Employees worked with
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LACEY BOBOWSKI
JW
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Jaimie W.
Louisville, KY
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Thank you!
I appreciate the timely return of my vehicle after my service appointment
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 09:13 AM

Hi Jaimie, 
   Thank you so much for taking the time to fill out this survey! We look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
RH
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Robert H.
Louisville, KY
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent recall service
Everything was exceptional from the 1st letter received from Hyundai to the follow up that the part was in, to the scheduling of the appointment to do the work. Have always been pleased with the service of Oxmoor Hyundai since we purchased the Accent Hatchback in 2011. No on but your service department has ever touched her.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/22/2020 04:40 AM

Hello Mr. Hastings, 
   I am very happy to hear of the wonderful service you have received on your Hyundai Accent! Thank you for allowing us to assist you and we look forward to seeing you next time! 

Employees worked with
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LACEY BOBOWSKI
TW
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Teresa W.
Smithfield, KY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Everything was great. Staff was awesome. One thing that could improve is the wait time. I was there almost an hour and a half for an oil change. Other than that it was an awesome experience
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/21/2020 04:35 AM

Hi Teresa, I am sorry to hear of your long wait time. We are working very hard to improve our processes to ensure the shortest waiting times. We appreciate your business and we look forward to seeing you at your next appointment. 

Employees worked with
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LACEY BOBOWSKI
VT
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Valeria T.
Louisville, KY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tucson repair
My recent experience was wonderful. I worked with young lady by the name of Lacey. she knew exactly what I was referring to when I explained the issue I was having with my Tucson.
She took care of the visit and got my car fixed and returned to me with such ease and professionalism.
Lacey Rocks ??
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/20/2020 06:19 AM

Hi Valeria, 
  I am so glad to hear Lacey was able to assist you with your vehicle needs. We appreciate you taking the time to fill out this survey, and we look forward to seeing you next time! Thank you 

Employees worked with
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LACEY BOBOWSKI
NJ
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Nicole J.
Louisville, KY
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service & employee’s
The employees go above & beyond for the costumers, each department try to keep every customer in & out with the quickest service
Not Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/19/2020 05:19 AM

Hello Nicole, 
  We appreciate you taking the time to fill out this survey! We are glad to hear of the great service you received. We look forward to seeing you again. 

Employees worked with
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LACEY BOBOWSKI
BH
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Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customer Verified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Employees worked with
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LACEY BOBOWSKI
SB
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Sharon B.
Louisville, KY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept
Very professional and waiting area very clean & comfortable.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/12/2020 11:03 AM

Hi Sharon! Thank you so much for taking the time to fill out this survey! We are happy to hear of your great experience! Thank you 

Employees worked with
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LACEY BOBOWSKI
KK
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Kendra K.
Shelbyville, KY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Staff was very informative
Great costumer service
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 10/09/2020 05:16 AM

Hi Kendra! We thank you for the wonderful review and for choosing Oxmoor Hyundai for your vehicle needs. Thank you 

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Repair
8
Category: Service
Oil change/recall
Everything seemed to be handled well.
Service staff is not on same level as other dealerships, that I have purchased at
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 05:42 AM

Hi, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
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LACEY BOBOWSKI
Verified Customer
La Grange, KY
2022 Hyundai Veloster N
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Long time to get in after calling to schedule
Had to wait 6 weeks after calling to get in. Otherwise it was all good.
Gabrielle R. from Oxmoor Hyundai responded on 01/12/2022 05:55 AM

Hello Jacob, 
   We thank you for taking the time to share your experience with us here at Oxmoor Hyundai. We apologize that is took so long to schedule your Service appointment. We are working our hardest to get our customers in as soon as possible. Thank you for your understanding and we look forward to seeing you again. 

Employees worked with
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LACEY BOBOWSKI
AA
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Anas A.
Prospect, KY
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
quick and great
quick and great
Gabrielle R. from Oxmoor Hyundai responded on 11/29/2021 05:55 AM

Hi Anas,
 Thank you for taking the time to share your experience with us. We appreciate your feedback. We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
DM
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Donald M.
Louisville, KY
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good job
Exalent work done well
Gabrielle R. from Oxmoor Hyundai responded on 11/01/2021 07:23 AM

Hi Donald, 
   Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
EM
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Evelyn M.
Shelbyville, KY
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Satisfactory
The service rep that assisted me was exceptional
Gabrielle R. from Oxmoor Hyundai responded on 10/25/2021 06:16 AM

Hi Evelyn, 
   Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
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LACEY BOBOWSKI
CY
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Christine Y.
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
Service Type: Maintenance
Category: Service
Manager kudos
The service manager Lacey is the best one I have ever experienced at Hyundai. During a hours long service for routine maintenance plus brakes, filter change, and wiper blade replacement, she kept me apprised of every key moment. She also was good at selling me three parts I had not intended when I scheduled. Her fine customer relations skills helped soften a delay in getting the proper rotator.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 02:55 PM

Thank you for taking to time to fill out your review of our service department to let us know how we are performing. We appreciate your business very much and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody

Employees worked with
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LACEY BOBOWSKI
MS
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Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Repair
5
Category: Service
Couldn’t get appointment for 6 weeks.
My car was under warranty and was stalling while in traffic and then was difficult to restart. The service is always good at this facility but not getting an appointment for 6 weeks was not acceptable.
Gabrielle R. from Oxmoor Hyundai responded on 02/03/2022 06:52 AM

Matt, 
We apologize that it took so long for you to get an appointment for your vehicle. We are aware of the longer wait times are are trying our best to get our clients in as fast as possible. Again we apologize for the extended wait times and we appreciate your patience and understanding. 

Employees worked with
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LACEY BOBOWSKI
BH
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Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customer Verified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2020
Service Type: Maintenance
Category: Service
Patience
Staff worked hard to get me back on the road again, and I walked away a happy camper.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 10/12/2020 05:00 AM

Thank you for taking the time to fill out this review. We appreciate your business and feedback very much and look forward to servicing your vehicle needs in the future.
Thanks,
Jeremy Moody

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Mount Washington, KY
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Repair
verified customer Verified Customer
0
Category: Service
Greasy hand prints
I've taken car here a couple times. Once for an oil change and another for warranty work. Both times I had greasy hand prints on or in my car upon return. The last time I was there was for warranty work. This time they left the cover that says turbo off my engine laying in the passenger floorboard.
Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:30 AM

Brian,

I apologize for this experience as it clearly falls short of our expectations.  One of our management team will be reaching out to you.  If you have further details you would like to share, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorautogroup.com

Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:32 AM

I apologize for this experience as it falls short of our expcectations.  If you would like to provide me with more details and/or would like to be contacted by our management team, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorauatogroup.com

Employees worked with
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LACEY BOBOWSKI
Verified Customer
Crestwood, KY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customer Verified Customer
Category: Service
rescore
Had to rescore my first rating. Received a phone call from Lacy, service employee, and she did everything to solve my issue instantly! Good service, good people, great business!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Maintenance
Category: Service
2 hour oil change
Love Hyundai but they need to step up the service technicians! took 2 hours for a complimentary oil change.
Recommended
LACEY L B. from Oxmoor Hyundai responded on 05/07/2021 12:13 PM

Hey Mathew! Thank you for taking my call again, I'm happy I could talk to you about the issues you had and work to get these fixed for your next visit. 

I look forward to the chance to make it right for you!

Lacey Bobowski 
Service Advisor
Oxmoor Hyundai

Employees worked with
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LACEY BOBOWSKI
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