Business Solutions
SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / LAMAR BROWNE
LB

LAMAR BROWNE

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(58 reviews)
75

Reviews of LAMAR BROWNE

BA
gravatar
Bernardo A.
Tampa, FL
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service
Employees worked with
LB
LAMAR BROWNE
BA
gravatar
Bernardo A.
Tampa, FL
2012 Hyundai Equus
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2021
Service Type: Maintenance
9
Category: Service
Very good
Very good
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 01:56 PM

Thank you for taking the time to speak with me today. It was my pleasure to assist you. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Tampa, FL
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
verified customer Verified Customer
10
Category: Service
Hyundai Maintenance Service
After speaking with the Service Manager, I am completely satisfied with my maintenance services.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/29/2021
Service Type: Maintenance
0
Category: Service
Poor Service for Routine Maintenance
I would not recommend getting your car serviced here if you did not purchase the vehicle from Wesley Chapel Hyundai.
JOHN W C. from Hyundai of Wesley Chapel responded on 12/29/2021 02:01 PM

Thank you for taking the time to speak with me today. I look forward to correcting and preventing these issues for you in the future. Sincerly, John Cate, Service Manager Hyundai of Wesley Chapel.

Employees worked with
LB
LAMAR BROWNE
DS
gravatar
Dennis S.
Tampa, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
GREAT PEOPLE & SERVICE, “HORRIBLE” owners in Lithia Motors
Truth of the matter is, nobody who matters reads these reviews. You ding the dealership based on the point values and that is all you take into consideration. If I was to honestly do this review, I would give a zero as far as referring anyone to ANY dealership owned by Lithia motors. It has nothing to do with the people within the dealership, it has to do with the ownership and the new processes and procedures. I have purchased 10 cars in the last 12 years from this dealership. The chances of me purchasing another one are slim, not due to the people, but due to the ownership within Lithia motors. They have handcuffed management and the previous leaders of The organization. It’s a shame to see a dealership with such a great reputation get talked about so poorly over the last six months due to this new ownership. Why don’t you people in Hyundai corporate get your head out of your ass and start following up with people who write reviews like this to see what the REAL problem is!!
PAIGE P. from Hyundai of Wesley Chapel responded on 12/28/2021 06:05 AM

Thank you so much for the 5 Star Review Dennis! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service Manager Assistance
Luckily the service manager was able to schedule a maintenance appointment which showed nothing available via online or by speaking with the service telephone rep.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/23/2021 12:44 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
CN
gravatar
Cesar N.
Dade City, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service. Cesar Nino
Excellent customer service. Cesar Nino.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:58 AM

Thank you so much for the 5 Star Review Cesar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
PM
gravatar
Philip M.
Lutz, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fast and complete
Very pleased with the service and Facility.
PAIGE P. from Hyundai of Wesley Chapel responded on 12/15/2021 05:55 AM

Thank you so much for the 5 Star Review Philip! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
DS
gravatar
Dennis S.
Tampa, FL
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2021
Service Type: Maintenance
verified customer Verified Customer
7
Category: Service
The BEST Car people in the WORLD!
ALL THE EMPLOYEES, INCLUDING MANAGEMENT, And EVERYTHING they do is ABSOLUTELY FANTASTIC!!
Lithia Motors however, is a HORRIBLE owner and is hurting this dealerships reputation throughout Tampa Bay. Maybe if someone at Hyundai corporate would actually READ the reviews instead of just looking at numbers they would know what a horrible company lithia motors is!!!
JOHN W C. from Hyundai of Wesley Chapel responded on 12/14/2021 06:54 AM

Thank you for the 5 star review Mr. Sheaffer! I appreciate your kind words about the staff and management that you put in the comments! Sincerly, John Cate Service Manager Hyundai of Wesley Chapel.

Employees worked with
LB
LAMAR BROWNE
MC
gravatar
Marsha C.
Land O Lakes, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
Excellent service
PAIGE P. from Hyundai of Wesley Chapel responded on 12/04/2021 06:03 AM

Thank you so much for the 5 Star Review Marsha! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
JS
gravatar
John S.
Tampa, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Sonata
Service technician Lamar did a great job! Kept informed of the status throughout the time my car was there.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/16/2021 06:30 AM

Thank you so much for the 5 Star Review John! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
SS
gravatar
Sundar S.
Tampa, FL
2019 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Scheduling needs to be improved otherwise the service was performed to satisfaction.
It took more than a month to get a service appointment and the service was done on time but I had to come back again after seeing the engine light came on once I returned home. I understand mistakes are performed and hopefully they are careful next time.
PAIGE P. from Hyundai of Wesley Chapel responded on 11/02/2021 05:17 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
DM
gravatar
Dolores M.
Dade City, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent customer service!
The service from showroom and purchasing and from service since I purchased my KONA has been exceptional!
PAIGE P. from Hyundai of Wesley Chapel responded on 10/26/2021 07:01 AM

Thank you so much for the 5 Star Review Dolores! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
ER
gravatar
Elliott R.
FL
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Pleasant experience
Having a 2:30 appointment made me nervous thinking I wouldn't leave the dealership till 5 or 6. Was I surprised when we left by 4. Very courteous.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/12/2021 06:22 AM

Thank you so much for the 5 Star Review Elliott! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
BK
gravatar
Biju K.
Tampa, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent Service!
Went with appointment and no waiting time. Friendly staff. Continue my service visit at Wesley Chapel
PAIGE P. from Hyundai of Wesley Chapel responded on 10/06/2021 05:41 AM

Thank you so much for the 5 Star Review Biju! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/21/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Poor Service
Loved the Sales for purchasing car however the Service department and Service Manager have a very low rating from me. Poor communication and poor service results every time I’ve come there
PAIGE P. from Hyundai of Wesley Chapel responded on 09/21/2021 10:09 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
RB
gravatar
Robert B.
Zephyrhills, FL
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
I wrote a lot
I did but it is not there now
PAIGE P. from Hyundai of Wesley Chapel responded on 09/18/2021 05:52 AM

Thank you so much for the 5 Star Review Robert! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Verified Customer
Riverview, FL
2021 Hyundai Santa Fe Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
First time in the service area of Hyundai of Wesley Chapel and what a difference from the last dealership I had been to. Friendly service---and knowledgeable too. My car was cleaned and vacuumed before it was returned to me and the wait time was manageable.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/14/2021 05:35 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
NS
gravatar
Nicholas S.
Dade City, FL
2016 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
0
Category: Service
The Wesley Chapel Hyundai little shop of horrors Service Department.
This started on 7/22/21. The Genesis check engine light came on and I called and made an appointment that was a week later due to the service department being over booked. I took the car and had it scanned at an auto parts retailer to find that it was code P0391. This was the 2nd time the vehicle had this problem and I knew from experience it was going to put me on the side of the road stranded. So I called the dealership and told them and they told me to bring the car in right away as a walk in. I was given a service advisor named “Dan” who was incredibly rude to me without any knowledge whatsoever of how the service department worked. I sat in a waiting room for 3 hours before he came to me and said I don’t have a warranty very rudely. The car had 62309 miles on it and I was aware that it was out of the Hyundai warranty. When I told this man that I financed the car and purchased an extended warranty with a $100 deductible he became even more hostile. I had to call the credit union and give him the information myself. He called the warranty company and they confirmed that the vehicle was indeed covered but when they started a claim he couldn’t give them a problem because they never put it on a diagnostic test. So I told him how can we start to resolve this issue without evidence for the warranty company. After being treated poorly a tech got in my car slammed the door and peeled out into service garage. He told me the part was ordered and to come back in 2 days later that Thursday. My co workers couldn’t believe they sent me home in the car. When I came back in they apologized to me and said “Dan” was brand new. Instead of making me get a rental car they gave me a Kona loaner. I called every Friday of each week to check the status of the car. Every week I was given an excuse why my car wasn’t being completed. I was told at the end of week 3 by another service advisor “AJ” that a tech lost the Hyundai codes to reprogram the car and the Service manager “John Cate” said he wanted to keep the car longer because they didn’t know how to fix it correctly. I was told also at the end of week 4 that Genesis parts are made by BMW they are the most expensive luxury cars to fix and they are also the most unreliable which left a bad taste in my mouth towards the Genesis brand. So I decided to trade the car for something else. I contacted the sales manager and asked for a trade value on the car since they were continuing to sit on it. So with that said I hope I never have to go through an ordeal like I did with any dealership ever again. It was pretty much the worst buying experience of my life. They had received a Tucson in Wesley Chapel that I agreed to purchase but I worked 15 hours that past Saturday and they sold it on me. They refused a $500 deposit yet they had my 2016 Genesis 3.8 still in service. I tried to simply pay the $100 deductible and ask them to give the keys to receptionist and they refused. They said don’t worry about it just come tomorrow at 10am in the Kona loaner I had been in for over month. So I bought the one I wanted in New Port Richey Sunday morning/afternoon. I had to go back to Wesley Chapel and give them their loaner get the tag off my old car and when my wife and I weren’t looking they loosened the gas cap on us prompting the new car to have a check engine light which came on in my driveway at 58 miles on the odometer! We don’t think it was an issue with HNPR rushing the car through service for the delivery though it is possible. Hyundai of New Port Richey was very responsive and had service take the car the next day as soon as I got off work. Giving me a refill on the gas was a nice gesture and my first interaction with Hyundai of New Port Richey service was good as they listened and I told them I would drive the extra way and not return to Wesley Chapel.
PAIGE P. from Hyundai of Wesley Chapel responded on 09/04/2021 07:11 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
KH
gravatar
Karen H.
Zephyrhills, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
verified customer Verified Customer
10
Category: Service
Tucson review
John, the service manager, is the go to guy to make things right!
Employees worked with
LB
LAMAR BROWNE
SW
gravatar
Sandra W.
Zephyrhills, FL
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great customer service
Lamar, the service associate was absolutely fantastic
PAIGE P. from Hyundai of Wesley Chapel responded on 08/28/2021 10:12 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
LB
LAMAR BROWNE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.