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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Helena, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
professional, clean, dependable, no haggle
The reps are professional and do not try to sell you something every time you come in for a simple oil change. The waiting area is very clean and comfortable with wifi and large television. Appointments are generally available just a day or so in advance. I have noticed that I used to be in and out in about 30 minutes, but the last several times it has taken closer to an hour.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 05:37 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JS
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John S.
Helena, AL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service dept is top notch but price on change of oil, $63.00, is too much
Service department has always been the best. I just have a problem with the increase in the cost to have an oil change. $63.00 is too much
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/29/2021 05:36 AM

Thank you for the feedback John.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
RV
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Ronald V.
Alabaster, AL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very friendly people, they know their product.
I like to my car serviced at the dealer ship where i bought it at instead of just somewhere that knows nothing about about my car.I give the service department a 10 for their service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/28/2021 06:21 AM

It is always a pleasure Ronald. Thanks for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good hospitality
The people at the Tameron Hyundai were kind enough to work on my car. Especially since I didn’t set up an official appointment. They made good time with the maintenance.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/26/2021 04:42 AM

Thank you for the survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PL
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Pauletta L.
Calera, AL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service and fast!
I had a great experience at Tameron Hyundai service department. They were friendly and gave me a tour of the lobby. They provided breakfast and beverages which was really nice since my appt was at 7:30am. They also completed my oil change timely and I was able to make it to work on time. Awesome service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/25/2021 08:04 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
ME
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Melissa E.
Bessemer, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hyundai Hoover AL
Great dealership. Friendly helpful staff from the the front to the back. Never a problem. Will continue to be a repeat customer.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/19/2021 05:25 AM

Thank you for the five star survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accessibility, professional service and courteous personnel.
Although I did not purchase my Hyundai here I have always had professional and courteous service. My experiences since starting going to Tameron in 2018 have always been pleasant with niver any return issues.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/12/2021 08:06 AM

Gregory

I strive to get five star surveys. I am so glad my staff assisted you in a timely manner and got your vehicle operational again. I would greatly appreciate five star's if possible.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SP
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Sarah P.
Alabaster, AL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Tameron Hyundai
I have always had exceptional service at Tameron Hyundai in Hoover, AL. The waiting room is clean, there are snacks provided and Matt Austin is the guy to see. He keeps me informed the whole step of the way and answers any questions I have.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/08/2021 10:49 AM

Thank for the five star survey Sarah.

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 06/08/2021 11:11 AM

As always, thank you for the kind words Sarah. It is customers like you that make me remember why I love this job. I have told you on multiple occasions, that if all my customers were like you, then I would have the easiest stress free job in the world. Thank you. You are definitely a valued customer, and I always look forward to seeing you. I like it even more when all we need is an oil change. Have a Great Day!

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai

Employees worked with
MA
MATT AUSTIN
OM
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Oscar M.
Calera, AL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Product
I love my Tucson. The staff is friendly, professional and willing to help in any way possible. The business is always clean.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/28/2021 07:43 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
GH
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Ginny H.
Chelsea, AL
2017 Hyundai Ioniq Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Nothing
Very disappointed. I had always put faith in Tameron and it’s sad that it has changed
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/26/2021 01:40 PM

Mrs Hart

You arrived with out an appointment around 4:30 in the afternoon needing your vehicle repaired as soon as possible. We did the best we could to accommodate . We repaired your vehicle given the time frame and work schedule. We also discovered the issue  stems from a water bottle that was left under your seat. We absorbed the expense for you instead of charging you. Given the circumstances I feel as if my team went above and beyond to help you. I am sorry you feel as if your service advisor was rude to you. We spoke in length today about your visit with us to make sure your next visit with us could be more pleasurable. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Pelham, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Always great service
Very informative and speedy
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/25/2021 05:15 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
great place to purchase a vehicle
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/15/2021 10:15 AM

Thank you for the survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PG
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Patrick G.
Birmingham, AL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exception work and service and at a fair price.
Exception work and service and at a fair price.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/06/2021 06:51 AM

Thank you for the wonderful survey Patrick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
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Marie S.
Irondale, AL
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personnel
Best service department
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/26/2021 05:27 AM

Thank you Marie. You are a joy to work with.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
ER
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Edmund R.
Pelham, AL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service an product
I’m happy driving the car, I like all the new features and the ease of handling.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/16/2021 05:46 PM

Thank you for the five star survey Edmund. So glad you are enjoying your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabama
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customer Verified Customer
Category: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
Category: Service
Recall work
Good service. Went in for recall work and ended up having a few other items tended to based on their recommendations.
Recommended
MATTHEW A. from Tameron Hyundai responded on 04/13/2021 03:19 PM

Thanks for the kind words and great survey. I also appreciate you given us the chance to service your car. Thanks for deciding to give us a 5 start survey. I have resent that to your email. I look forward to seeing you for your service on your next visit.

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 04/14/2021 04:34 AM

Thank you for the survey. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Verified Customer
Maylene, AL
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
I had the best experience using this service department. I love the new way things are done with text and email to approve services that they recommend and the ones you choose to have done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/08/2021 05:27 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SR
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Sherrie R.
Pelham, AL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service-Great Staff
Service staff knowledgeable of your vehicle, willing to assist, never do before talking with customer first, delight to work with. My only issue are times for appointments. Everything else is great!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/03/2021 04:30 PM

Thank you for the wonderful survey Sherrie. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DW
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Dale W.
Alabaster, AL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I get car sevviced where I bought
good upkeeep for car
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2021 07:17 PM

Thank you for the wonderful survey Dale.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SD
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Susan D.
Birmingham, AL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people in all departments.
No matter if you are looking to buy a new car or getting current vehicle serviced, I have always been satisfied with the professional, friendly and knowledgeable attention I receive. We have purchased 3 vehicles at Tameron Hyundai and are very pleased.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/17/2021 10:44 AM

Thank you for the wonderful survey Susan.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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