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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

LS
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Leah S.
Mountain Brook, AL
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Waited forty minutes past my appointment time for anyone to help
Unbelievably slow service and terrible customer interaction
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/06/2017 06:29 AM

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
LM
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Lawrence M.
Calera, AL
2012 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Problems this time
Good dealership. Never had this type of problem before. Too many trips we've had to make this time around. I'm sure they'll figure it out.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/22/2017 03:20 PM

Mrs. Mccandless

It was nice speaking with you today. I look forward to seeing you tomorrow to resolve your vehicle issue. Thank you for giving me the opportunity to fix the mistake my technician made. Please feel free to contact me with any concerns or questions. I look forward to making you happy and earning your trust with our service department.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Gardendale, AL
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
convenience
Don't give this place too much to do. One problem at a time and stick to what you scheduled. If you give them a "while I have it here, can you check...?" they will forget to do it.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/07/2017 06:52 AM

We apologize for leaving the air filter housing unclipped. We hope you can overlook our mistake and give us another try to give you our best.

Employees worked with
MA
MATT AUSTIN
FB
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Fred B.
Chelsea, AL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Missed tire pressure.
Requested the tire pressure be set during the tire rotation and found it was not done.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/17/2017 06:43 AM

Mr. Baker

You have been using us for some time now , and know that we value your business. You know me on a first name basis and know that I will always do all I can do to help you. I apologize about your tire pressure not being set and will be glad to have that taken care of for you. I will make it a point to make you happy.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
CB
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Cecelia B.
Birmingham, AL
2007 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/04/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly personnel
standard service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/04/2016 09:13 AM

Thank you for your business Mrs. Bailey.

Employees worked with
MA
MATT AUSTIN
RS
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Robert S.
Helena, AL
2015 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/27/2016
verified customer Verified Customer
Category: Service
Car has a fundimental failure in a simple function but dealership unable to fix design flaws in the car
The dealership corrected the issues related to the oil problems I had and was able to confirm that both the car's design and my treatment by bluelink were unacceptable but was unable to correct those issues or influence them. They sympathized with my issues with their product but we ultimately unable to affect a correction to the issue. I do appreciate their efforts to correct the issue that they had control over.
Not Recommended
Employees worked with
MA
MATT AUSTIN
AM
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Alaric M.
Pinson, AL
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/27/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Clueless in Birmingham
I just don't know what or if they actually did anything.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/29/2016 06:31 AM

Mr. or Mrs May
  Your advisor will be glad to go over any questions you may have.

Employees worked with
MA
MATT AUSTIN
MD
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Max D.
Gardendale, AL
2012 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/10/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
.
.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/11/2016 06:59 AM

Mr. Daily

My Apologies. I did recieve your message and thougth I had resolved your concern. I hope you can forgive me. I am sure I can do something for you. Feel free to come by anytime ..

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customer Verified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2016
Service Type: Repair
Category: Service
Repair was not done correcly
From 3 srews of the latch assembly on was complete loose
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 07:00 AM

It is unfortunate that people make mistakes. We try to give everyone the benefit of the doubt and understand that people do make mistakes and often times the experience ends on a positive note regardless of the mistake. We are not perfect, but we are the most outgoing Hyundai Dealership and we love to helping people. Maybe you can forgive us for not tightening a screw and give us another try.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SG
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Sherry G.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/08/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Fair
Fair service, not incredibly organized scheduling. I guess I have been spoiled in other cities by other dealers.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/09/2016 08:32 AM

Mrs. Gordon

We appologize for any incovenience. We have had tremedous growth and keeping up with the influx of business has been challenging. The surveys are a direct reflection of our people and we strive to get 5 stars.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
YS
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Yvonne S.
Irondale, AL
2014 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Disappointed
They couldn't repair something on the interior of the car. I was not told when to come back when they COULD repair/replace that item.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/27/2016 06:44 AM

Mrs. Shell

 In the notes of the paperwork the tech did not notice anything wrong with your glove box. If you still think that there is an issue please stop by at your earliest convenience and i will help you with your concern personally. These suveys are my report card , and i would like you to give me 5 stars.

Sicerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
RF
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Ronald F.
Mountain Brook, AL
2011 Hyundai Equus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The service person
Concerned about the discontinuation of the Equus very detrimental to the current owners as the car has DEVALUED
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/25/2016 08:43 AM

Mr. Froehlich

It was so nice speaking with you today. I think will be very excited to see teh new line of vehicles Hyundai is coming out with. The survey is a direct reflection of my staff , so i hope you can give us 5 stars.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
JS
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Jamie S.
Birmingham, AL
2008 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/23/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service, outrageous pricing of services.
Service techs are friendly, service performed seems adequate, prices are ridiculous.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/23/2016 11:58 AM

We encourage our customers to price shop other dealers in our area. I think you will find that you get more with our services and our prices are inline with our competitors. We have a large client base from other dealers in our area. We do value your business and your happiness is very improtant to us so please dont hesitate to reach out to me at your next visit.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
CB
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CLARENCE B.
Birmingham, AL
2012 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/26/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good vehicles
Explained in review
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/28/2014 07:24 AM

Mr. Bowers

Thank you for giving us the opportunity to service your vehicle. We hope to see you again in the near future for any of your automotive needs.

Thanks

Joe Bajalia
Service Manager
Tameron Hyundai

Employees worked with
MA
MATT AUSTIN
KE
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Ketris E.
Bessemer, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customer Verified Customer
9
Category: Service
Customer Service
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Repair
8
Category: Service
Hyundai
Great atmosphere, amenities & snacks while cars are being serviced! I recommend this location for car purchasing & servicing. Go Tameron Hyundai Hwy 31!!!
JOE B., Service Manager from Tameron Hyundai responded on 03/03/2022 03:57 AM

Thank you for choosing Tameron Hyundai for your vehicle service needs. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AH
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Amy H.
Birmingham, AL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customer Verified Customer
10
Category: Service
First time visit at Tamaron Hyuandi
it was a great experience for the first time going, I will definitely be back for service on my vehicle, My service advisor Matt Austin was great
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
Service Type: Maintenance
7
Category: Service
First time visit at Tamaron Hyuandi
It was a great experience for the first time going, I will definitely be back, for the service on my vehicle. My service advisor Matt Austin was great
MATTHEW A. from Tameron Hyundai responded on 02/09/2022 06:34 AM

Amy, thanks for your kind words and good review. I appreciate your willingness to re-score us at a 5 star. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
NB
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Nicholas B.
Fultondale, AL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
verified customer Verified Customer
10
Category: Service
Service
The service and the staff were great. Matthew Austin was my service advisor. He was very knowledgeable and explained everything very well. He made me feel comfortable with every decision I had to make on the service of my car. Would definitely recommend him to anyone.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/15/2022
Service Type: Maintenance
8
Category: Service
Service
My visit here was very pleasant. The staff was nice an very knowledgeable. Good amenities to keep you comfortable during your visit.
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2022 06:14 AM

Thank you for the feedback Nicholas. 

Joe Bajalia
Service Manager
Tameron Hyundai
MATTHEW A. from Tameron Hyundai responded on 01/17/2022 02:17 PM

Thanks for taking the time to re-score your survey. I appreciate you and your business.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

MATTHEW A. from Tameron Hyundai responded on 01/18/2022 09:05 AM

Thanks again for your kind words Nicholas. Please do not hesitate to give me a call if I can help you in any way. 

Thanks
Matthew Austin
Assistant Service Manager
205-314-0311

Employees worked with
MA
MATT AUSTIN
Verified Customer
Columbiana, AL
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fair timing
I came in about an hour earlier than my scheduled appointment. It took longer than I thought, but there were other people who got there before me. So, the time it took to work on the car was good.
Recommended
MARY S. from Tameron Hyundai responded on 07/22/2021 07:18 AM

THANKS FOR THE FEEDBACK,WOULD LIKE TO MAKE IT UP TO YOU,PLEASE CALL 205-443-4336
THANKS MARY

Employees worked with
MA
MATT AUSTIN
GM
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Gregory M.
Birmingham, AL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Accessibility, professional service and courteous personnel.
Although I did not purchase my Hyundai here I have always had professional and courteous service. My experiences since starting going to Tameron in 2018 have always been pleasant with niver any return issues.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/12/2021 08:06 AM

Gregory

I strive to get five star surveys. I am so glad my staff assisted you in a timely manner and got your vehicle operational again. I would greatly appreciate five star's if possible.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Alabama
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2021
verified customer Verified Customer
Category: Service
Recall work completed and overall good experience
We just moved to Birmingham so we didn't have an existing relationship with Tameron Hyundai. We came in for recall work, and they identified additional items that needed our attention. Everything was completed within the day and communication was good. Overall, we would recommend.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2021
Service Type: Repair
Category: Service
Recall work
Good service. Went in for recall work and ended up having a few other items tended to based on their recommendations.
Recommended
MATTHEW A. from Tameron Hyundai responded on 04/13/2021 03:19 PM

Thanks for the kind words and great survey. I also appreciate you given us the chance to service your car. Thanks for deciding to give us a 5 start survey. I have resent that to your email. I look forward to seeing you for your service on your next visit.

Thanks,
Matt Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 04/14/2021 04:34 AM

Thank you for the survey. We look forward to your next visit with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JO
JONATHAN ORBE
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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