MATT AUSTIN

Mrs Hart

You arrived with out an appointment around 4:30 in the afternoon needing your vehicle repaired as soon as possible. We did the best we could to accommodate . We repaired your vehicle given the time frame and work schedule. We also discovered the issue  stems from a water bottle that was left under your seat. We absorbed the expense for you instead of charging you. Given the circumstances I feel as if my team went above and beyond to help you. I am sorry you feel as if your service advisor was rude to you. We spoke in length today about your visit with us to make sure your next visit with us could be more pleasurable. 

Mr. Greenough

Hyundai has not supplied the dealers with the parts to perform the recall juts yet. Currently there is no remedy for the 195 on your vehicle as we stated. This is not a dealership issue but a manufacture issue. The survey is a direct reflection of the dealership at time of visit. I hope you can re score us with a five star , seeing how the issue is not with the dealership.The manufacturer sends correspondence to the customer in regards to any and all re calls as soon as possible whether or not the dealership has parts or not.

Thanks for re-scoring the survey for us Thomas. Please let me know if there is anything I can do for you.

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Chuck, thank you for taking some time out of your day to discuss your survey and the servicing of your car. It was truly a pleasure talking with you. I look forward to working with you and your wife in the future. I would also like to thank you for agreeing to re-score our survey. I hope you and your wife have a Merry Christmas and a Happy New Year. 

Thanks,
Matt Austin
Assistant Service Manager
205-314-0311

Thanks again! 

Matt Austin
Assistant Service Manager

Thank you for your survey Gary.

Thank you for the survey.

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Thank you for the five star survey.

Ray

You paid the same price every customer pays. You were sent an itemized list of charges and you approved it. Every ticket generated has a hazard waste fee at all of our stores. We are very transparent and have an outstanding reputation in our community. We do not steal from anyone.

Mrs Starks

We apologize for the poor shuttle service. We have tried contacting you several times to better understand what occurred. We strive to provide five star service , so your feedback is greatly appreciated. 

Thank you for the five star survey.

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

We will be in touch with you shortly to discuss your concern. We look forward to speaking with you.

We are very transparent and are more than happy to show you why we recommend anything and explain it. We work on Hyundai vehicle's  every day and have a lot of insight about the product. We love what we do and want to make sure you have all the information about your vehicle.

Thank you for the five star survey.

I Apologize for the poor communication. We will be reaching out to you shortly to better understand what happened so that we make sure you get five star service from us.

Mr. Bannaga

The process is the same for all of our customers. We charge a diagnosis fee to determine what is wrong with a vehicle when a vehicle is over 5 years and over 60 thousand miles. A diagnosis for a concern with a vehicle is very different than a multi point inspection. A multi point inspection is free when your vehicle is serviced with us, it is a visual inspection for example, Brakes, lights, oil leaks. Toyota and other manufacturers do not diagnose a vehicle for free. The diagnosis fee pays for the technicians time for figuring out what is wrong with a vehicle if you decline to repair the vehicle and it is not covered under the manufacture warranty. For example if you have a check engine light on and your vehicle is over 60 thousand miles , that would be considered a diagnosis and we would ask you for a diag fee. If we determine the issue is covered under warranty you would not be charged anything. If we determine the issue is not covered under warranty and you chose to pay to have it fixed , you would only be charged to repair the vehicle. If you decline to have it fixed than you would pay the diagnosis fee and that covers the technician for his time. Hopefully i have been able to clarify the differences. If you have any questions at all please feel free to contact me and we can discuss . I am more than happy to help you with your vehicle issues.

Mr. Wass

We service what you ask. If you brought your vehicle in for recalls only, then we will only do recalls. When your advisor goes over any recommendations with you , the low tire light should have been discussed and addressed. Often times there is a sensor issue and just putting air in a tire does not resolve the issue. Your advisor is there to serve you, and if you have any questions or concern please feel free to discuss with him. I apologize your advisor Matt Austin did not recognize you , he averages around 25 customers a day. I will make sure i discuss your experience with him so that it will not happen again.

Sorry for any inconvenience we have caused Mr. Wilkin. I will be sure to have a meeting with out staff to make sure they are correctly following there processes.

Thank you for the Rescore on the survey Mr. Wilkin.

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com

Thank you for taking the time to tell us about your experience at TAMERON HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.




Sincerely,
JOE BAJALIA
jbajalia@tameron.com