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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / MARK BOSWELL
MB

MARK BOSWELL

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(530 reviews)
82

Reviews of MARK BOSWELL

DF
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Deborah F.
Green Cove Springs, FL
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
I’ve been a customer since 2012 and have always received the best service. I will continue to be a customer and highly recommend them.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/18/2019 08:29 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
JB
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Jerry B.
Middleburg, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast friendly and honest
Love this Dealership from sales to service top notch.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/18/2019 05:58 AM


 We greatly appreciate you taking the time to share your service and sales experiences with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
TR
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Terry R.
St. Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Roger Young
Roger Young is friendly, and professional. Thanks Roger
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/16/2019 09:56 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. Roger is a valuable member of our service team. Great job Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
RD
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Richard D.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
always pleased
Always give good service and nice folks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/27/2019 05:39 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
Verified Customer
Sidney, ME
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People are very kind. Waiting room is comfortable.
I don't want to write anything here.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/21/2019 02:16 PM

Thank you for sharing your service experience with us
and for the 5 star rating.
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
GR
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Glenn R.
Elkton, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT WORK
SUPER
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 03/20/2019 05:32 AM

Thank you for sharing your customer service experience 
with us and for the 5 star rating 
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
LC
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Lewis C.
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Tech Stop
Received letter for technical upgrade. Made a telephone call, made an apptmt. Arrived early, car was checked in, within 30 min. time upgrade was complete, car was washed and I received paper work for completion and a full checkup of auto with what should be done at the next service.Doesn't get better then that.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2019 06:05 AM


 We appreciate you taking the time to share your service experience with us and your kind words. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RE
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Rebecca E.
St. Augustine, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I was very happy with the service I received .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/13/2019 01:01 PM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
DL
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Donna L.
Cumberland, RI
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2015 Hyundai Tucson Service
I'm from RI and have my Tucson serviced in St Augustine. Professionally greeted upon arrival. Service representative is very thorough when discussing service to be performed and cost.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/11/2019 05:43 AM


 We thank you for taking the time to share your service experience with us and hope you have a wonderful time in beautiful St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
HL
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Harry L.
Saint Augustine, FL
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
THAT THEY CARE ENOUGH TO TRY MAKE BETTER RELATIONSHIPS.
ROGER THANKS FOR CALLING .
Recommended
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
DN
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Don N.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
waiting area old
service fine,facility outdated,go across the rd. to honda. i'm sure you know.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/05/2019 09:44 AM


 Thank you for sharing your service experience with us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
HL
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Harry L.
Saint Augustine, FL
2018 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
verified customerVerified Customer
Category: Service
THAT THEY CARE ENOUGH TO TRY MAKE BETTER RELATIONSHIPS.
ROGER THANKS FOR CALLING .
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2019
Service Type: Repair
Category: Service
Needs to be honest
Same as above
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/06/2019 05:51 AM


 Thank you for taking the time to share your honest feedback with us. We pride ourselves on exceeding our guest's expectations and sincerely appreciate your remarks. We are always looking to improve our guest's experiences and do have new chairs on order. Roger, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
AH
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Alan H.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Staff very professional, efficient and friendly. Many thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/04/2019 07:15 AM


 Thank you for sharing your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
CS
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Christalyn S.
St. Augustine, FL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paying for someone else’s miles
I was extremely disappointed that the services I was advised were due by your online scheduling system were incorrect. The service I scheduled based on your systems recommendation for my vehicle was estimated to be $149. I received a call as the shuttle pulled up to my home advising that the services currently due would cost over $600! And along with the incorrect information advised by your scheduling system I was very disappointed to be advised that a vehicle purchased less than a year ago was not serviced based on the next scheduled interval prior to purchase. My vehicle had over 40,000 miles when I purchased it which is more than halfway to the 60,000 mile service interval. Less than a year and approximately 12,000 miles later I am now charged for 60,000 mile maintenance, that is really unacceptable and not customer focused at all. I have not put 60,000 miles of wear on the vehicle, I am paying for the prior owners driving experience. This recent service has truly changed my opinion of my overall experience related to this vehicle purchase.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2019 01:39 PM

 Thank you for sharing your service experience with us and our sincere apologies for any miscommunication.  The scheduled services are for maintaining your vehicle going forward with mileage, not for previous miles driven.
 Justin, your service consultant will be following up with you.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
RA
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Robert A.
St. Augustine, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Stars
Joe King and his team are awesome!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 02:51 PM


 Thank you for taking the time to share your experience with us and hope you had a wonderful vacation.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
Verified Customer
Midland, NC
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
On vacation and I needed an oil change prior to retiring home. Nice folks, good service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 11:36 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
CF
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Clyde F.
Jacksonville, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, efficient service!
The staff is friendly and knowledgeable. We always have a good experience here.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/25/2019 05:30 AM


 We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
SC
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Sheila C.
Ponte Vedra Beach, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Taking good care of my car
Just want bring kudos to Tunde, the service advisor that took care of me. Unfortunately they did not resolve my car problem on my first visit but the care and attention of Tunde made all the difference and made me go back there for a second visit when everything was taking care!! Having people like Tunde really brings this dealership to a higher level!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/18/2019 05:46 AM


 We appreciate you taking the time to share your service experience with us and we agree, Tunde is a very valuable member of our service team. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
MB
MARK BOSWELL
MP
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Michael P.
Palm Coast, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
easy in easy out
service adviser roger always goes beyond to satisfy
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/15/2019 02:51 PM


 Thank you for sharing your service experience with us and the 5 star rating. Roger is committed to exceeding your expectations. Great job Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
AM
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Alpha M.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
THANK YOU, HYUNDAI OF ST AUGUSTINE!!
EVERYONE WHOM I INTERACTED WITH IN THE SERVICE DEPT WAS ABOVE AND BEYOND
FRIENDLY, HELPFUL, AND SKILLED...
'TAKES THE PAIN' OUT OF TAKING MY CAR IN FOR SERVICE. :)
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/13/2019 09:16 AM


 We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
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