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SureCritic / Hyundai Dealer / AutoNation Hyundai Mall of Georgia / MICHEAL HENDRIX
MH

MICHEAL HENDRIX

AutoNation Hyundai Mall of Georgia
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(236 reviews)
75

Reviews of MICHEAL HENDRIX

Verified Customer
Highlands, NC
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Overall
The service was & they wore really friendy
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/16/2019 05:45 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
HH
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Heidi H.
Lawrenceville, GA
2015 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service, Poor communication
It's very, very hard to reach a service adviser by phone. They seem extremely short staffed. No one updated me on the repair diagnosis or asked me authorization to begin the repair. My voicemail requesting an update was never returned (waited 3 hours to call for an update, left a message, waited 4 hours before going back and asking in person for an update).
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/04/2019 04:34 AM

Thank you for taking the time to take our survey, We will have a representative reach out to you to see how we can better serve you.  

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Stone Mountain, GA
2014 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not so great.
At the time of my service visit I was offered a new service - a sanitizing of the interior of my car. It was an introductory special. It was offered at an introductory price of $5.00. The regular price is supposed to be $29.99. There was no evidence that the service was done. I expected that the interior would have been wiped with wipes or at the least it had been sprayed with a sanitizing spray. The Clorox brand was shown on the sign advertising the service. Nothing had been wiped and there was so fragrance indicating that a sanitizing spray had been used. I checked my bill and I was charged for the service. I called after I picked up my car and it was put into voice mail. This is not the first time for a disappointing visit.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/23/2019 04:47 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Cumming, GA
2012 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
meh
meh
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/08/2019 05:14 AM

 I would like to thank you for filling out the survey and awarding us 3 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
IC
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Interior C.
Dacula, GA
2017 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service providers and waiting area suck!
Should be able to wash and detail vehicles that are left for service. Should have been able to locate leak while I was able to leave vehicle for the day ....requested to bring vehicle back again.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/02/2019 04:46 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2016 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
verified customerVerified Customer
Category: Service
Welcoming staff!
The staff at the service department are all very nice and welcoming whenever I arrive with my vehicle. The people that served me were very helpful. Even the trainee who helped with my vehicle did her best.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2019
Service Type: Repair
Category: Service
It was average.
I'm aware that Hyundai's services are more expensive then off brand places, but I feel like the experience itself could be better. We were quoted under an hour for a time estimate and it ended up taking between two to three hours. I wish they had been honest up front so that we were not late to our next appointment. Overall, it was average but the staff is very friendly and the dealership is always very clean.
Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 04/08/2019 02:17 PM

Thank you for taking the time to speak with me today and allowing me to find better way to serve you. Congrats on the new purchase and thank you for your buisness.

Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Suwanee, GA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair
.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/31/2019 04:30 AM

Thank you for your response, I will be reaching out to you to get more information from you to see how I can better assist you

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Buford, GA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Assistant service manager needs attitude adjustment
Not very pleased with how I was treated being a first time guest. At any other dealership I have always been welcomed with smiles and happy service members. Today was a different story as i was treated with disrespect and a poor attitude. I spoke with a few friends that own Hyundai’s they have agreed the service department is not up to par. Being in the customer service industry myself you should always be happy to help and be welcoming.
Not Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 01/21/2019 12:15 PM

Thank you for your response, I will be reaching out to you to get more information from you to see how I can better assist you.

DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 01/28/2019 11:10 AM

Thank you for taking the time to speak with me today and allowing me to solve the issues you had while you were in for service. I sent a email with details of our conversation to you personally. I look forward to helping you in the future and thank you for your buisness.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Lounge
Good
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 11/07/2018 05:26 AM

Thank you for your response, I will be reaching out to you to get more information from you on this issue and to see how I can better assist you.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Braselton, GA
2018 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Maintenance
Average
Not Recommended
DUSTIN N. from AutoNation Hyundai Mall of Georgia responded on 10/01/2018 06:49 AM

Thank You for your response. I will be reaching out to you to see how I can resolve your issues and better your experiance.

Thank you
Dustin Nelson
Service Manager

Employees worked with
MH
MICHEAL HENDRIX
NM
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Nicole M.
Suwanee, GA
2020 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/25/2020
Service Type: Maintenance
Category: Service
EXCELLENT SERVICE!!
Michael,

You deserve a perfect score! I got in and out very quickly and was very pleased with the customer service!
Recommended
MICHEAL H. from AutoNation Hyundai Mall of Georgia responded on 11/25/2020 12:44 PM

THANK YOU FOR TAKING THE TIME TO TALK WITH ME. HOPE YOU HAVE A GREAT THANKSGIVING 

Employees worked with
MH
MICHEAL HENDRIX
PH
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Pang H.
Hoschton, GA
2016 Hyundai Genesis
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2020
verified customerVerified Customer
Category: Service
Reached out to fix issue I left on my 1st review.
They reach out and was able to resolved the issue I left on my 1st review. Will consider going back for future services. Thanks for reaching out to help get everything resolved
Recommended
Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Winder, GA
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fuel injectors
Service rep made sure the service performed was correct based on description we provided of problem.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 10/15/2019 04:23 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Hoschton, GA
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
First timer
Experience at the Service Facility was excellent.
Only issue is Autonation's Web-based appointment system which apparently does not interface with the Service system....the service writer had to manually input information I had already provided when I made the service appointment.....unnecessary aggravation in modern universe.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 09/24/2019 05:08 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
MH
MICHEAL HENDRIX
MJ
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Michael J.
Winder, GA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Do what you say
Like I said earlier, don't charge me for something when you tell me its free!!
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 08/27/2019 04:39 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Lawrenceville, GA
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
communication
One of the assistants explained what was wrong and what he did to fix it when I picked it up.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/16/2019 04:39 AM

Thank you for your amazing feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Employees worked with
MH
MICHEAL HENDRIX
RK
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Robert K.
Braselton, GA
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Well it is the only one near me
Hyundai does an outstanding job in service.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/10/2019 06:04 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
Verified Customer
Duluth, GA
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great coffee selection
Brought my car in for a repair under warranty and was in and out in under an hour and a half on a Saturday morning.
Waiting room has free wifi, a tv, comfortable chairs and lots of coffee.
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 07/08/2019 05:13 AM

 I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
CM
gravatar
Christina M.
Cornelia, GA
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good place
Good place
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 06/18/2019 04:49 AM

 I would like to thank you for filling out the survey and awarding us 4  stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
CJ
gravatar
Connie J.
Kannapolis, NC
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Clean, attentive personnel, great customer service
Awesome
Recommended
CYNTHIA V F. from AutoNation Hyundai Mall of Georgia responded on 05/31/2019 05:36 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,        


Dustin Nelson 
Service Director 
AutoNation Hyundai Mall of GA

Employees worked with
MH
MICHEAL HENDRIX
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