Business Solutions
SureCritic / Hyundai Dealer / San Tan Hyundai / MARIO MACIAS
MM

MARIO MACIAS

#1 IN THE NATION
San Tan Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(3337 reviews)
53

Reviews of MARIO MACIAS

BD
gravatar
Bill D.
Maricopa, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff that always take care of what is needed A
Always a 5 star performance.
Recommended
Cara M. from San Tan Hyundai responded on 08/27/2020 10:03 AM

Bill,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
The service department manager can use some customer service lessons from the sales department manager Greg and Salesman Jay who were amazing. I would recommend Jay as a salesman who went above and beyond when he heard of the problems I encountered in the Service Department by loaning me his personal vehicle as not to delay or cancel my appointments. I appreciate also Greg the Sales Manager for expediting a loaner until my vehicle could be ready the next day. The Service Department person, Mario was kind and attempted to assist with information that was shared by his manager. Mario also communicated on the status of the service as was told and I do not hold him responsible for the failure of the manager. Thank you Mario and Tony for trying. Tony attempted to assist after Mario left for the day.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/27/2020 07:06 AM

Good morning.  I apologize that I did not meet your expectations.  I try to stay in the back ground and allow my employees to shine.  It was unfortunate that we were unable to get your tire from our normal vendors but I had the parts department find the tire from whoever we could whether it was at a loss to us or not to make sure that you were taken care of.  I take my hat off to Jay for giving you his personal vehicle since we were currently out of loaners.  I was disappointed to find out that the company we purchased your tire from did not fulfill the order when I returned the next morning but as a great team does Greg jumped in to provide you a vehicle off the lot until we had this resolved.  The parts manager had already jumped in that evening and had a tire here for us early the next morning from another company.  I'm glad that you are pleased with Mario, Jay and Greg.  The survey is Mario's personal report card.  I'm not sure why I am to blame but I will call you to see what I can do to turn this around.  I ask that you recognize that you had a flat tire at nobody's fault.  You came to us for help and we did everything in our power to help you from searching out of our network for a tire, to giving you a personal car, then a car off of the lot and showing an urgent concern even if you may have not seen it.  Again, I do apologize and I will give you a call this morning.  Thank you and have a great day.

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy Fast Service
Easy Fast Service
Recommended
Cara M. from San Tan Hyundai responded on 08/26/2020 08:06 AM

Thank you for you response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Phoenix, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Highly recommend.
Awesome service
Recommended
Cara M. from San Tan Hyundai responded on 08/25/2020 11:27 AM

Thank you for your response. We appreciate you and your business. We are here if you need anything! Have a great rest of your week.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SP
gravatar
Shelbi P.
Chandler, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Staff and Service!
Mario is the BEST! The locking mechanism of my trunk lid broke and he was able to see me the following day and fix my trunk in under half an hour. Couldn’t be more thankful to have the best dealer in the valley so close to my home and to always receive such excellent service there.
Recommended
Cara M. from San Tan Hyundai responded on 08/24/2020 01:28 PM

Shelbi,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
EP
gravatar
Emily P.
Mesa, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as always
As always great service! Mario is always a great service advisor. Highly recommend. They always take care of me and my Tucson.
Recommended
Cara M. from San Tan Hyundai responded on 08/21/2020 02:10 PM

Emily,
Thank you for your response and for taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
PB
gravatar
Patrick B.
Queen Creek, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NA
NA
Recommended
Cara M. from San Tan Hyundai responded on 08/20/2020 12:16 PM

Patrick,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Maricopa, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Mario and his helper were great
Recommended
Cara M. from San Tan Hyundai responded on 08/20/2020 11:21 AM

Thank you for your response. We appreciate you taking the time to recognize Mario. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
SR
gravatar
Suzanne R.
Chandler, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
San Tan Hyundai is AWESOME!
Mario took great care of my car and he was friendly, polite, knowledgeable and all about providing great service.
Recommended
Cara M. from San Tan Hyundai responded on 08/18/2020 11:09 AM

Suzanne,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
I leased my car and I take it in ever 6 months for checkups and oil changes. The service department is excellent. The salesperson I had this last visit was Mario. He was great and had my car done quickly.
Recommended
Cara M. from San Tan Hyundai responded on 08/18/2020 11:08 AM

Thank you for your wonderful feedback. We appreciate you taking the time to recognize Mario. We are here if you need anything.

Have a great day,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ckeegan
Sales agent dismissive to inguiry.
Not Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/15/2020 11:47 AM

Good morning.  Thank you for taking the time to speak with me.  Please accept my apology because this is not how we do business.  I have spoken with Tom Schuern, the general manager, about the situation.  He was very concerned and is already researching what happened so that we do not allow this to happen in the future.  You have been a longtime customer and I hope that you do return to us.  I am here if you need me for any reason.  Once again, I do apologize and hope to see you again.  Have a great weekend.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
BR
gravatar
Barry R.
Mesa, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Home run service
Great service advisor. He is very personable and knows and remembers his clients.
Recommended
Cara M. from San Tan Hyundai responded on 08/13/2020 01:12 PM

Barry,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JM
gravatar
Joseph M.
Chandler, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good folks to buy from and work with !
We have dealt with Earnhardt Dealerships since 1985. We have purchased Dodge, Ford and Hyundai vehicles over the years. We normally have an above average idea of what we want and what we feel it should cost so we don't allow ourselves to be snowballed by the sale force. We will say NO as easily as we can say YES ! At San Tan Hyundai we have 3 favorites - Ken in sales(recently returned), Mario who is a Service Writer and Bill who has been Service Manager, Finance Manager and now is the Used Car Manager. Good people who try and make us feel good.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/11/2020 02:28 PM

Good afternoon.  Thank you for responding to our survey with the great comments.  We truly appreciate it and look forward to seeing you next time.  Have a great week.  

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Mesa, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Thank you Mario and service team!
Recommended
Cara M. from San Tan Hyundai responded on 08/11/2020 10:19 AM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
AA
gravatar
Addison A.
Queen Creek, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!!!
No place I’d rather be than San Tan Hyundai service!
Recommended
Cara M. from San Tan Hyundai responded on 08/10/2020 11:43 AM

Addison,
Thank you for your feedback. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
JG
gravatar
John G.
Queen Creek, AZ
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
John
Totally satisfied with San Tan Hyundai Service Department.
Recommended
Robert B., Parts and Service Director from San Tan Hyundai responded on 08/09/2020 09:25 AM

Good afternoon.  Thank you for responding to our survey.  We truly appreciate it and look forward to seeing you next time.  Have a great weekend. 

Robert Bullard
Parts and Service Director
(480) 517-5230
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Chandler, AZ
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Their service is excellent as always!
Recommended
Cara M. from San Tan Hyundai responded on 08/07/2020 09:19 AM

Thank you so much for your feedback. We appreciate you and your continued business. We are here if you need anything.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Verified Customer
Gilbert, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
The staff is very courtesy they get the job done. Thank you
Recommended
Cara M. from San Tan Hyundai responded on 08/06/2020 01:48 PM

Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CH
gravatar
Cliff H.
Casa Grande, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Hyundai Service Dept
Every time we have visited Hyundai for service the experience has been awesome!
Recommended
Cara M. from San Tan Hyundai responded on 08/05/2020 02:23 PM

Cliff,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
CW
gravatar
Christopher W.
Chandler, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Absolutely
Good service in a timely manner. Excellent staff.
Recommended
Cara M. from San Tan Hyundai responded on 08/05/2020 02:23 PM

Christopher,
Thank you for your response. We appreciate you and your business. We look forward to helping you at your next visit.

Best regards,
Cara

Cara McEuen
Customer Service Specialist
San Tan Hyundai
480-517-5237
Employees worked with
MM
MARIO MACIAS
#1 IN THE NATION
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.