Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

GB
gravatar
Gabriel B.
Phoenix, AZ
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service to my Auto!
The service I received from Earnhardt Hyundai North Scottsdale was outstanding! I wish I could have my auto serviced here, but unfortunately, my warranty is with Larry Miller Hyundai at Peoria, Az.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2019 01:27 PM

Gabriel,

It was our absolute pleasure to help with your Veloster and we're always here if you need us.  Your Hyundai warranty is actually good at ANY Hyundai dealer and we do hope you'll come back to see us again sometime.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
gravatar
Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership, great people!
I've been going to this dealership since it was brand new. I have never had anything but five star customer service. EVERY person there is friendly, courteous and helpful. The customer lounge is always impeccable and well stocked with refreshments. I'm always surprised by how quickly they come and tell me my car is ready.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/20/2019 03:23 PM

Thank you Lisa for the wonderful review and recommendation.

Without a doubt one of our absolute favorites - and the earliest Hyundai adopter we know of.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
VN
gravatar
Vinod N.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service manager Mr. Michael Southern is very professional, just and customer caring person. His staff serving me was equally good.
I am extremely pleased with the service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/14/2019 10:12 AM

Thank you Vinod.

It has been our absolute pleasure to be your Hyundai dealer, thank you for another wonderful review and recommendation.  We look forward to being here for you for all the years and miles to come.  Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
EH
gravatar
Eric H.
Queen Creek, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Very good service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/09/2019 06:17 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RC
gravatar
Ray C.
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
No change
Their excellent service , as always, is casted in stone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/30/2019 07:37 AM

Thank you Ray for great review.

It means a lot that you come across town to see us and we are happy to be your Hyundi dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
CM
gravatar
Christopher M.
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Loved my service!
Mike and his team of service professionals are the BEST!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/22/2019 03:51 PM

Ooot!

Thank you for the wonderful review and recommendation, many years, many Hyundais, it has been our absolute pleasure to be your dealer and we look forward to being here for you and  your family for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Surprise, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
donuts!
Service went very smoothly, and it is nice to leave with a shiny new car wash. Thank you.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:49 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
SS
gravatar
Susan S.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best service!!
The service manager and staff are the best -- !
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:37 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KD
gravatar
Kari D.
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent customer service.
I am a new resident in the Phoenix area with a 2017 Hyundai Tucson lease from Hyundai. After driving all the way here from Mississippi I was involved in a head on car crash. My Insurance covered the extensive repairs to my car through a collision repair other than Hyundai. I took my car to Mike Southern (I believe he is the service manager) at Earnhardt’s Hyundai North Scottsdale to have the repairs assessed and a full inspection done on my Tucson. As a single woman in my mid-fifties I am usually a little intimidated going into a dealership, but here I was treated like a queen! I was greeted when I pulled up to the service area. Mike Southern listened and took my concerns very seriously. I was not made to feel like an over-anxious and un-informed woman. I was shown to a very comfortable waiting area where there were various flavors of brewed Starbucks coffee, various flavored Tazo tea bags, fresh bagels with varieties of cream cheese, and donuts for customers’ enjoyment. I will also mention the cleanliness of the restrooms, as that is often a sign of attention to detail. There was not even a fingerprint smudge on the stainless steel dividers or doors in the ladies room. The service on my car took about 40 mins. I was given a surprisingly low bill which did include a summer special price. I drove away in a freshly washed and serviced car.
It’s good to know that excellent customer service does still exist in this world.
A huge thank you to Mike Southern and the people at Earnhardt’s Hyundai North Scottsdale for taking such good care of me and my Tucson.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/18/2019 10:26 AM

What a wonderful review - thank you so much!

Welcome to Arizona and we are honored to be your NEW dealership and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Mesa, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Quick service
Timely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:05 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job alway in service
Thanks again guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
AK
gravatar
Amanda K.
Mesa, AZ
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Wow a whole day early!
I dropped me vehicle off the day before my appointment time (this is easier for me and my work schedule). The service advisors told me if they can, they will do my oil change that day. I was afraid of an over-promise so I set in my mind to pick my car up the next day, after my scheduled appointment time.
To my surprise my oil was changed and my car was (washed) ready to go about two hours later!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:43 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LS
gravatar
Linda S.
Chandler, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department
Service manager is very professional. It's obvious that he cares about the service that clients receive from your dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:41 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
gravatar
Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best dealership in the Valley!!
Exemplary customer service. Fast, friendly, efficient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JE
gravatar
Joanne E.
Scottsdale, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer Service
Immediately upon walking into the dealership, I was asked if I'd been helped, I was offered water and the service manager was contacted. I'd never been waited on that quickly before. The estimate for my service was an hour, and it was completed before that time. They went above and beyond my expectations, treating me with respect and honesty. Thank you to the Earnhardt Hyundai North Scottsdale service team.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:07 PM

Thank you for the wonderful review and recommendation.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service!
They were quick to greet me, get my car taken back for service and less than 45 minutes later I was on my way home in a clean, serviced vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/22/2019 11:47 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KW
gravatar
Karen W.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
People, people, people...
This is a great Hyundai family.. I am proud to be on my 4th Hyundai...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2019 03:49 PM

Thank you Karen for the wonderful review.

It means so much to us that you have chosen us to be your Hyundai dealer the many years and Hyundais now.

Congratulations on the brand new Santa Fe and we'll be here for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TH
gravatar
Thomas H.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always prompt, courteous, thorough service
My car was serviced quickly and returned clean. Mike suggested new air and cabin filters which I had neglected to replace earlier.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2019 03:46 PM

Thank you for the wonderful review.

So many years and Hyundais now, it has been our absolute pleasure to be your family's dealership and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
KD
gravatar
Kristine D.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service is excellent
The employees are consistently helpful and friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/29/2019 03:28 PM

Thank you for the excellent review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Mesa, AZ
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Service is great and timely
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2019 04:00 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.