Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

JB
gravatar
Joanne B.
Scottsdale, AZ
2009 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2009 Hyundai Service
The customer service is top-notch every time I come in and always professional and courteous. Michael Southern is a great Service Manager and the whole staff are wonderful. Best Dealership in the USA!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2019 03:48 PM

Thank you for the AMAZING review.

We are so happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JR
gravatar
Joseph R.
Battle Lake, MN
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing Service
Top notch and honest. I can always count on a straight answer from the Service Department at Earnhardt Hyundai North Scottsdale. I can say they go beyond to make things right.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2019 03:44 PM

Thank you for the fantastic review and recommendation.

We are very happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Mesa, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent!
Great service as always, from start to finish, and beyond!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/06/2019 09:48 AM

Thank you for the excellent review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RC
gravatar
Ray C.
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
No different than the last time for servicing
Attitude from top to bottom. Everyone is on the same page.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/28/2019 08:42 AM

Thank you for the wonderful review and recommendation.

We are very happy to be your Hyundai dealer and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Service was right on. No gimmicks or extras were required. Love the honesty and follow up.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/26/2019 03:11 PM

Thank you for the great review and recommendation.

We are happy to be your dealership and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
HP
gravatar
Howard P.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
Friendly competent service with strong sense of communicating during the service process and capability to complete work at time promised
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/11/2019 11:00 AM

Thank you for the great review.

We have been very happy to be your Hyundai dealer for both your Hyundais and we look forward to being here for you for all the years and miles ahead...

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TH
gravatar
Tom H.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Second vehicle in three years
We are officially loyal to the Hyundai brand and especially our Earnhardt Hyundai North Scottsdale family. Julian Foldes is wise and very comfortable to work with. His humor, experience (20+ years), and overall "bedside manner" made our decisions as smooth as silk. Your reputation starts with the first hello. We purchased a 2017 Hyundai Santa Fe in 2016 and have never looked back. Because of your professionalism, we make sure all of our service is done by Mike and the rest of the service staff and crew. To give you a little idea of how much respect we have for you all, we one mile from the Camelback Hyundai location and will never set foot in there for anything. You show us a loyalty to customers, friends, and family that is lacking in the corporate owned establishments. Earnhardt spells family... You made us feel as if we were being invited to your dinner table.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/08/2019 08:32 AM

Amazing review - thank you Tom.

It means a lot that you come all the way to us, especially considering how near you are to another store.  It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

You are family and we really appreciate you sharing your kind words about your experiences here.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
gravatar
Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Happy Customer!
Thank you to the service team at Earnhardt Hyundai! Even though they were very busy being it was the Friday of a three day weekend, they got my service done super fast!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2019 11:09 AM

Thank you for the wonderful review and recommendation.

When you're here, you're fmaily - It is our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
JB
gravatar
Joanne B.
Scottsdale, AZ
2009 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
BEST CUSTOMER SERVICE IN THE COUNTRY
I went to the N Scottsdale Dealership on Monday, April 29, 2019, late in the afternoon. I was having trouble starting my car and suspected my battery was weak. As soon as I arrived, Michael Southern came outside and he immediately had a service technician named, Shayne, come out and test my car battery. Sure enough, the battery was WEAK and Michael asked Shayne to install a new Battery right then and there. I was so impressed by this fast service and I appreciated it because I drive my grandchildren around and would NEVER want to get stuck if my battery had completely died. Shayne also washed my car himself after the service had been completed. I am convinced that Earnhardt Hyundai in North Scottsdale, Arizona, is the BEST Dealership in the Country. I have been coming to this place for several years now and I am ALWAYS more than SATISFIED; they EXCEED All My EXPECTATIONS! BRAVO
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:24 AM

What a wonderful review - thank you so so much.

It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DB
gravatar
Donald B.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Michael and his service staff brings a consistent High level of Excellent customer service
The service team is always willing to do what it takes to get us in and completed in a timely fashion.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/13/2019 12:22 PM

Thank you for the awesome review and recommendation.

Many years now, it has been our absolute pleasure to be your Arizona dealership and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Florence, AZ
2018 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Tucson
I was satisfied with service except one thing. Everytime I get my oil changed they change my display reading. Very irritating. I can't figure how to get it back to where I like it. Right now all it reads is the speed I'm traveling at. So unless I eventually figure it out it has to stay at that one reading. Why do they have to change it.?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/29/2019 11:00 AM

Thank you for the positive review for our San Tan store.

We've shared your concerns with them to add a note on your file for future reference.  Your advisor will be happy to review the multi-information display with you and try to make sure that after your reminder is reset the display is returned to your preferred screen.

Earnhardt Hyundai

Employees worked with
MS
Michael Southern
KO
gravatar
Kimberly O.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mike Does It Right
Special thanks to Mike for helping to identify and correct the issues with the A/C interior cabin and under the hood noises. Problem solved, minimal down time and excellent customer service.

Thanks so much!

Kimberly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/26/2019 11:50 AM

Thank you Kimberly for the awesome review!

Cold as it has been outside AC doesn't seem like the biggest priority, but we know that heat is a'coming.  We're glad we were able to sort it all out before it was 100' outside.

It has been our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
EL
gravatar
Emmylou L.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service is great!
They’ve always taken great care of me and my vehicle(s). Nice to see people still care and are so accommodating!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/05/2019 11:27 AM

Thank you Emmylou.

It is always nice to hear from our multiple Hyundai owners.  When you're here, you're family and we look forward to being here for you for all the years, miles, and Hyundais to come.

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
HP
gravatar
Howard P.
Scottsdale, AZ
2006 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Competent, caring and clean
best dealer service department I have ever used and I'm no spring chicken
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2019 08:27 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
CP
gravatar
Carol P.
Glendale, AZ
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mike Southern, Service Manager
Mike always helps me out when I bring my car in. Takes excellent care of me and my little veloster. Always checks everything to be sure all is working and safe for me to drive. I trust Mike completely with my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/20/2018 07:30 AM

How sweet.

Thank you Carol, it has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais (Kona Kona Kona - lime twist green) to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
SK
gravatar
Sallie K.
Scottsdale, AZ
2004 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
respect , and honesty at all times
knowledge, respect for the customer, a cheerful atmosphere at all time,being received like royalty from the minute you enter the building
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/12/2018 01:56 PM

Thank you for the wonderful review.

We are happy to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
HP
gravatar
Howard P.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Same customer motivated service technicians from year-to-year
Excellent and by the way your autos excellent as well
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/07/2018 12:38 PM

Thank you for the wonderful review.

It is always nice to her from our multiple Hyundai repeat owners.  It is our pleasure to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
H
gravatar
H.
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Customer Service!!
Earnhardt Hyundai North Scottsdale does it again! The service department is just simply fantastic! Other dealerships are more convenient but I will continue to return to North Scottsdale due to the flexibility, excellent customer service and the professional treatment I receive by Mike Southern and his team. Thank you for taking such great care of us!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2018 10:23 AM

Thank you for the amazing review and recommendation.

It has been our absolute pleasure to be your Hyundai dealer, for both your Hyundais and we look forward to being here for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Phoenix, AZ
2014 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
My oil change was fast and they reminded me of my 45k visit and updated me on my tires. I always feel like they are on top of it!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2018 01:36 PM

Thank you so so much for the wonderful review and recommendation.

We are very happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MA
gravatar
Mitch A.
Scottsdale, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very well run dealership!
As is always the case @ Earnhardt, I had an excellent service experience. In addition to an oil change, the brake fluid & coolant were replaced. I've always dealt with Mike Southern, who has always taken "good care of me." Mike is a real pro, & if I owned an auto dealership, I would try to hire him away! He is that good!!

Earnhardt-keep up the very high standards!

Finally-I appreciate the mini-buffet, which helps the time go by faster for those of us who wait @ the dealership while the car is being serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/20/2018 11:20 AM

Thank yo Mitch for the wonderful review and recommendation.

It has been our absolute pleasure to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Thank you for choosing us and we'll see you next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.