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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service and work done
My car was fix and everything was taken care of without me having to stress. Service advisor Nick P. is absolutely amazing and so knowledgeable. He made the experience very relaxed. Thanks Nick
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/28/2021 12:49 PM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BL
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Bretele L.
Delray Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Really love coming here
Anytime I’m here they treat me just the same as they would any customer seeking assistant with the utmost attention to detail as to what I’m asking and always knowledgeable and trustworthy.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/15/2021 02:50 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CL
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Christopher L.
Boynton Beach, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Promise met
My engine blew they handled the issue Nick on service was more than helpful. Thanks for taking responsibility.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/06/2021 05:09 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customerVerified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RT
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Ronald T.
Delray Beach, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
on time appointments
friendly place to have the car serviced
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/22/2021 07:24 AM

THANK YOU RONALD FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2021
Service Type: Maintenance
Category: Service
Great customer service without B.S.
Nick explains solutions, not "sales talk".
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:45 AM

THANK YOU FOR THE RESPONSE

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:54 AM

Thank you I will follow with you 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/15/2021 07:08 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RD
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Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, nice people.
A+
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 03:17 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so friendly and professional
Very professional
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 01:54 PM

Thank you For Your 5 Star Survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE SERVICE DEPARTMENT PERSONAL
GREAT SERVICE
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 12:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yep ??
Good stuff
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/27/2021 05:46 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
We can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/25/2021 05:00 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MR
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Marylane R.
Royal Palm Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service from my guy.
Need more safety.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/06/2021 08:40 AM

THANK YOU MARYLANE FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Satisfied
Always Satisfied everyone is friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/23/2020 11:14 AM

THANK YOU SUSAN FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RM
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Rochelin M.
Lake Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customerVerified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AR
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Adriana R.
Vlg Wellingtn, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business
Friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/23/2020 05:42 PM
  1. Thank you for your reply 
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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John G.
Juno Beach, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
People very nice
I do recommend
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
People very nice
I do recommend
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Not far way
None
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/30/2020 05:13 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EN
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Earlene N.
West Palm Beach, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car washing
My car was not washed to my expectations but everything else was great..
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/29/2020 05:51 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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