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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

CM
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Charlotte M.
Royal Palm Beach, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2021
Service Type: Repair
Category: Service
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/25/2021 04:27 PM

Thank you I been trying to contact you 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/28/2021 07:48 AM

Thank you 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customerVerified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
Category: Service
Service Day
Service was completed as required
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/15/2021 12:13 PM

THANK YOU 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/16/2021 09:25 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RT
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Ronald T.
Delray Beach, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
on time appointments
friendly place to have the car serviced
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/22/2021 07:24 AM

THANK YOU RONALD FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customerVerified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2021
Service Type: Maintenance
Category: Service
Great customer service without B.S.
Nick explains solutions, not "sales talk".
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:45 AM

THANK YOU FOR THE RESPONSE

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:54 AM

Thank you I will follow with you 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/15/2021 07:08 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RD
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Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, nice people.
A+
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 03:17 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so friendly and professional
Very professional
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 01:54 PM

Thank you For Your 5 Star Survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
THE SERVICE DEPARTMENT PERSONAL
GREAT SERVICE
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 12:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yep ??
Good stuff
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/27/2021 05:46 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
We can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/25/2021 05:00 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MR
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Marylane R.
Royal Palm Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service from my guy.
Need more safety.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/06/2021 08:40 AM

THANK YOU MARYLANE FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very Satisfied
Always Satisfied everyone is friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/23/2020 11:14 AM

THANK YOU SUSAN FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RM
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Rochelin M.
Lake Park, FL
2020 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2020
verified customerVerified Customer
Category: Service
Satisfied
After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/12/2020
Service Type: Maintenance
Category: Service
Service Sucks with customer service!!!
Service Station sucks. The men there are rude!!!!
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/12/2020 08:38 AM

Thank w I will follow with w

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/19/2020 12:49 PM

Thank you 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
AR
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Adriana R.
Vlg Wellingtn, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place to do business
Friendly and helpful
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/23/2020 05:42 PM
  1. Thank you for your reply 
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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John G.
Juno Beach, FL
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Great service
The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2020
Service Type: Repair
Category: Service
Very disappointed
During my recent service visit, my experience was not so good. I brought my Tucson in for an oil change on November 3rd. To my surprise, the service advisor told me I needed front and rear brakes. My brakes were not making any noise, no squeeks, no nothing. However he insisted the brakes were worn and all needed to be replaced. He said the cost would be $643.24. I told him I didn't have money for that right now. I'm not working since COVID-19. However he insisted they needed to be done but he could offer me a credit plan. Monthly payments of $62.39 plus $52.15 down. I didn't know that this credit was going to cost me $105.47. I was unhappy, but he convinced me I needed all my brakes replaced.

When I got home and reviewed my receipt, I found that the service advisor flagged my account in your system with a note that said: Due to age/mileage/condition of vehicle Napleton West Palm Beach Hyundai will not be held liable for additional mechanical issues that arise during or after original repairs are completed. He didn't tell me he was going to do this, and I felt like he conned me.

The next day I returned to Hyundai and saw Mr. Palermo. I questioned him about why he flagged my account in this manner. He told me, oh don't worry, that's just standard for cars over 60,000 miles. It means nothing. I said, if it meant nothing, why would you flag my account this way? My car is in excellent condition. He told me he had no choice in the matter. The computer does it automatically.

Let me tell you, I feel like I was conned. I don't believe I really needed front and rear brakes, and I feel flagging my account without even telling me was wrong.

Money is very hard for me because I can't work due to COVID-19. I didn't need to spend all of that money. I even suspect I was probably overcharged.

Up to that time, I was loyal and always came to this facility to service my car. After this experience, I probably will find another place to service my car.

I'm sorry to complain, but I really feel I was conned.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/06/2020 11:56 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2020 03:38 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
People very nice
I do recommend
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
Service Type: Repair
Category: Service
Not far way
None
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/30/2020 05:13 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JG
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Javier G.
Royal Palm Beach, FL
2020 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not friendly
The staff tried to force me to do maintenance that I don't wanted and when I refused he Threatened me with remove the warranty of the system
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/21/2020 05:01 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
EN
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Earlene N.
West Palm Beach, FL
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car washing
My car was not washed to my expectations but everything else was great..
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/29/2020 05:51 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
VL
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Vincent L.
West Palm Beach, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Immediate attention given upon my arrival - Constantly providing me with the time frame of the work needed.
Forecourt Ladies were quick and helpful with answers to questions and Service Manager was knowledgeable and thorough in his response to questions put to him.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 12:19 PM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SC
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Sallie C.
Lake Clarke, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was a very good service check
My concerns were all checked and taken care of.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/22/2020 05:00 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
gravatar
Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customerVerified Customer
Category: Service
Nick's Level of service.
Nick adds clarity and sincerity to the service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/19/2020
Service Type: Repair
Category: Service
Nick's the one
Nick sets the bar very high in providing sincere customer service
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 09/21/2020 05:12 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/11/2020 08:03 AM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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